Lead, Data Engineering & Analytics

• Apr 2023 - Present

Head. Secops, Advisory & Engineering

• Jun 2021 - Apr 2023

Supervised and guided a high-performing team of 10 professionals, leading by example and setting the tone for excellence and quality work.Spearheaded a comprehensive digital transformation initiative, revamping daily manual tasks to an automated pipeline, resulting in exponential productivity growth and enhanced operational efficiency.Successfully delivered multiple mission-critical projects on-time and under budget, significantly improving the company's security posture and positioning it as an industry leader.Orchestrated regular stand-ups, meticulously reviewing Penetration Test, Vulnerability Test, Host Assessment, and Security Incidents to drive continuous improvement and maintain the highest security standards.Devised and implemented innovative cost-saving measures, resulting in over 1 million ringgit in savings and boosting productivity.Articulated the company's overall security posture to top-level management, including detailed insights into potential threats and vulnerabilities, empowering the organization to proactively respond to risks and stay ahead of the curve.Collaborated cross-departmentally to ensure smooth and efficient operations, including the successful management of critical infrastructure, such as Secret Engine and Remote Access Solution.Lead the security automation team to develop advanced, cutting-edge technology, leveraging Kubernetes, GitLab automation, and other tools to create a secure and agile IT environment. Show less

Network & Security Architect

• Jun 2020 - May 2021

Pioneered the development of an extensive Ansible automation script to provision Cisco ACI infrastructure and implement Red Hat OS hardening based on CIS standards. This comprehensive script not only saved significant time and cost but also ensured that the organization's infrastructure was secure and efficient. As a result, I was able to demonstrate the power of automation and the benefits it can bring to the organization.Successfully migrated a batch transaction financial product, implementing load balancing, VM performance tuning, and an automated failover detection script. By streamlining the operation team's maintenance window, I significantly improved the efficiency and productivity of the process, further emphasizing the power of automation.Led the delivery of a real-time payment system, serving as both tech lead and delivery lead. Over six months, I spearheaded the development of an Ansible automation script, ensuring a smooth and successful migration. This project showcased my ability to leverage automation to drive complex initiatives to success. Show less

Senior Technical Support Engineer

• Dec 2017 - May 2020

Strategic Customer Care:As a member of the Strategic Customer Care team, I built strong customer relationships by understanding their needs and providing timely solutions. This resulted in increased satisfaction and loyalty.Partner Enablement Initiative:I contributed to the Partner Enablement Initiative by developing sales enablement materials, product training modules, and delivering training sessions to Sandvine's partners. This helped them become more knowledgeable about our products and better equipped to sell them.Knowledge Base Initiative:I played a key role in developing Sandvine's knowledge management strategy, documenting best practices and developing a comprehensive knowledge base that improved the efficiency of our support processes.Training Course Design:As part of the training team, I designed technical training courses to Sandvine employees & customer, ensuring they were well-equipped to use our products effectively. Show less

Presales Consultant/ Senior Technical Support Engineer (Procera Networks)

• Dec 2014 - Dec 2017

Demonstrated extensive technical expertise in deep packet inspection (DPI) and network security, providing presales consulting services for a range of clients across various industries.Proven ability to translate complex technical concepts into business value propositions, resulting in successful sales closures and high levels of customer satisfaction.Developed and delivered technical presentations, proposals, and product demonstrations to help clients understand the capabilities and benefits of DPI solutions and how they can address their unique business challenges.Collaborated closely with cross-functional teams, including sales, marketing, product management, and engineering, to ensure alignment on messaging, product roadmap, and customer requirements.Conducted competitive analysis and market research to identify key trends and gaps in the DPI landscape, and leveraged this knowledge to inform product development and sales strategies.Provided technical guidance and support to customers during post-sales implementation and deployment phases, ensuring smooth transitions and high-quality service delivery.Built strong relationships with key stakeholders, including IT teams and external partners, by consistently delivering value and maintaining open lines of communication.Acted as a subject matter expert on DPI and network security, staying up-to-date on emerging technologies, industry standards, and regulatory requirements to ensure the most effective and compliant solutions. Show less

Network Consulting Engineer

• May 2011 - Dec 2014

Successfully delivered complex network infrastructure projects for data centers, service providers, and mobile technology clients across the Asia-Pacific region Skilled in designing and implementing fault-tolerant solutions for mission-critical system Possess a deep understanding of Cisco networking technologies, including Packet Core, Wireless, Security, and Advanced Routing. My expertise in these areas allows me to design and implement robust and secure network solutions for a variety of complex business requirements. Proficient in network security design and implementation, with experience in firewall, VPN, and IDS/IPS technologies Skilled in troubleshooting and resolving network issues to minimize downtime and ensure business continuity Consistently achieved high customer satisfaction ratings through effective communication, collaboration, and stakeholder management Led technical discussions and provided guidance to customers on best practices, technology trends, and emerging solutions Proven track record of delivering projects on time, within budget, and to client satisfaction Demonstrated ability to work independently and as part of a team, with a strong focus on customer success and achieving business outcomes. Show less

Presales Consultant

• Jan 2010 - Apr 2011

Proof of Concept, Product Sales, Technical Advisor. Proof of Concept, Product Sales, Technical Advisor.

Network Consulting Engineer

• Jul 2007 - Dec 2009

Network Optimization, Account Management Network Optimization, Account Management

Network Consultant

• Feb 2004 - Jun 2007

Presales & Postsales Presales & Postsales

Network & System Support Executive

• Jun 2000 - Feb 2004

Network and System Administration Network and System Administration