Experience

The Bank of East Asia, Limited

• United States
• Banking
• 1 - 100 Employee

• QA Manager

  • Jan 2014 - Present

  Check & ensure that all client onboarding documentation submitted by Relationship Managers are in adherence to the bank’s current standard & guidelines Provide guidance to Relationship Managers on client onboarding queries Conduct KYC checks on clients using World Check & Factiva Assess customer’s risk level & escalate higher risk cases to Compliance Department for approval Perform periodic reviews & trigger reviews for existing clients. Ensure that periodic reviews & trigger reviews are completed within timelines Show less



Standard Chartered Bank

• Singapore
• Financial Services
• 100 - 200 Employee

• Senior Client Due Diligence Analyst

  • Jan 2013 - Dec 2013

  Participated in the drawing up of workflows of the bank’s new Migration team.Lead a small team in conducting periodic reviews & migration of existing customer’s hard copy documents into the bank’s Electronic platform. Assessed cases completed by team members and ensure all required documentations adhered to the bank’s current standardApproved standard risk reviews done by team members and routed high risk reviews for second level approvalMotivate team members to work towards meeting team target and ensure high productivityProvide guidance on enquiries from team members with regards to bank’s policy & standard procedure Show less

• Branch Operations & Service Manager

  • Feb 1997 - Jan 2013

  Managing Overall Branch Operations and ServiceResolving customer complaints and issuesSupervise & coach staff to ensure adherence to compliance guidelines and services standardsProvide training & guidance to new front-liners on account opening documentations and procedures (Individuals & SME clients)Reviewing daily transactions (eg : client account opening documentation, investment documentation & report checking)Assist Branch Manager in controlling branch expenditureConduct meetings to disseminate & update branch staff on operations process, service learnings and other day to day matters Show less