Housing Referral Assistant

• Oct 2016 - Present

Resident Specialist

• Feb 2016 - Oct 2016

Office Speciailist III

• Apr 2015 - Nov 2015

• Organized files sets of different division’s files and assigned duties to the Office Assistance in file room.• Generated monthly (or quarterly) status reports pertaining to all file room activities.• Reviewed and handled up to 100 parcel files weekly handling discrepancies of disorganization, misplacement, incorrect files, or files needing to be combine or split.• Completed 5+ public requests daily via phone, email, or fax.• Simultaneously managed two monthly meetings with month-long processes which included taking and recording official minutes, preparing meeting packets and sending them to appropriate agencies and individuals etc. Meetings were televised.• Trained many new in-coming staffs as well as held onto duties from previous position.• Held role as point-of-contact for any concerns regarding file room (file room was limited access to many staffs). Show less

Office Specialist II

• Sep 2014 - Apr 2015

• Managed purchasing supplies for the entire department.• Handled surplus inventories according to County Policies which participated in online auction.• Assisted in handling voice message line to schedule building inspections.• Maintained and organized countless files, whole subdivisions, and administrative files.• Assisted two (2) divisions within our department, Building Safety and Grants, with many of their clerical duties.• Handled many low-profile board meetings regarding preparation of agenda packets, announcements, letters, minutes and recording of minutes. Show less

Claims Service Representative

• Dec 2012 - Sep 2014

• Assisted 20-30 customers’ calls daily. • Managed highly confidential customers’ accounts. • Issued countless payments up to $1000 on customer claim accounts. • Reviewed 30-50 new claims daily to check promptness of claim process. • Demonstrated great customer service base on high customer surveys scores. • Assisted 20-30 customers’ calls daily. • Managed highly confidential customers’ accounts. • Issued countless payments up to $1000 on customer claim accounts. • Reviewed 30-50 new claims daily to check promptness of claim process. • Demonstrated great customer service base on high customer surveys scores.

Sales Associate

• Oct 2010 - May 2012

• Put back between 10-20 full racks of store items on any given day. • Worked in teams of 3-4 employees to pick up and maintain a certain area of the store. • Lead a team of 4-5 employees in the maintaining of floors and check for accuracy of placements. • Performed cashier duties at registers when other cashiers are unavailable. • Put back between 10-20 full racks of store items on any given day. • Worked in teams of 3-4 employees to pick up and maintain a certain area of the store. • Lead a team of 4-5 employees in the maintaining of floors and check for accuracy of placements. • Performed cashier duties at registers when other cashiers are unavailable.