Experience

Safe Place

• Mexico
• Consumer Services

• President & Executive Managing Director

  • May 2022 - Present

  Washington, D.C., United States Responsible for upholding successful organization operations by implementing business strategies and fostering business relationships. Duties include maintaining frequent communication with the organization's Executives, Members of the Board of Directors, and Senior Management reviewing operational data and financial statements to track the progress of business initiatives and hiring. Ensuring all principal priorities are abided by such as; guiding the organization's employees in areas like… Show more Responsible for upholding successful organization operations by implementing business strategies and fostering business relationships. Duties include maintaining frequent communication with the organization's Executives, Members of the Board of Directors, and Senior Management reviewing operational data and financial statements to track the progress of business initiatives and hiring. Ensuring all principal priorities are abided by such as; guiding the organization's employees in areas like administration, accounting, outreach, social work, marketing, human resources, client experience, and property management. -Establish organizational goals and objectives, both short-term and long-term. -Develop business plans and stratagies. -Advise the board of directors on strategic issues. -Present reports on the organization’s business and performance to the board of directors. -Motivate and provide leadership to managers and senior executives. -Build relationships with external experts, organizations, and agencies through seminars, conferences and professional networking. -Ensure that the organization continues to make profits and expand its reach in providing community assistance and development. Show less



Friedrich Ebert Stiftung - Washington DC

• United States
• Think Tanks
• 1 - 100 Employee

• Logistical Operations Officer

  • Nov 2022 - Present

  Capitol Hill, Washington, DC Building logistical processes based on business needs. Managing inventory ensuring all equipment is up-to-date and functional with efficient record keeping of inventory on hand. Ensuring all systems operate smoothly and align with quality standards. Works with internal staff and external vendors to coordinate and prepare meetings, workshops, and organizational events. Supports program officers with all program logistics and travel arrangements; physically present during some programs as… Show more Building logistical processes based on business needs. Managing inventory ensuring all equipment is up-to-date and functional with efficient record keeping of inventory on hand. Ensuring all systems operate smoothly and align with quality standards. Works with internal staff and external vendors to coordinate and prepare meetings, workshops, and organizational events. Supports program officers with all program logistics and travel arrangements; physically present during some programs as needed. Conducts all recruiting procedures for incoming staff and internship candidates. Builds, maintains, and executes onboarding and offboarding procedures for the overall staff. Procures equipment, products, software, and supplies per budget guidelines. Solicits requests for proposals (RFP) when operational demands require change, replacement, or a new contractor/vendor to perform services. Managing all contractor and maintenance activity, maintaining logs of services performed to ensure efficiency and work completion. Maintain an active approved list of vendors (i.e., hotels, restaurants, caterers, vineries, cellars, and meeting venues). Maximize the efficiency of all business procedures. Monitor daily operations and assess for workplace safety hazards to address potential issues, liabilities, or risks when they arise. Show less



Metropolitan Community Church of Washington DC

• United States
• Civic and Social Organizations

• Board Director, Vice Treasurer

  • Nov 2022 - Present

  Washington, DC

• Lay Delegate (Global Governance)

  • Nov 2016 - Nov 2022

  Washington, District of Columbia, United States 1st Term: 2016 - 2019 2nd Term: 2019 - 2022



GBW

• Business Consulting and Services
• 1 - 100 Employee

• Senior Regional Auditor

  • Jul 2021 - Oct 2022

  Mid-Atlantic Region - United States Managing quality, safety and brand standard audits for primary consumer services clients in the U.S. Mid-Atlantic Region. Other responsibilities include overseeing the process of audits, making recommendations on policies and procedures, and ensuring organizations fulfill national and governmental obligations of compliance.



The Wills Group

• United States
• Consumer Services
• 100 - 200 Employee

• Retail Assistant Store Manager at Dash In (A Wills Group Company)

  • Aug 2019 - Sep 2021

  College Park, Maryland, United States Provides customer service including assistance to customers, preparation of consumable food items to meet the guidelines of regulatory agencies and company standards, projects a positive image of the company while in prescribed uniform, proper recording of sales and cash control, and maintain store appearance and cleanliness standards. In addition, assist the Store Manager in the direction of personnel, prepare timely reports to senior management, manage the store in the absence of the Store… Show more Provides customer service including assistance to customers, preparation of consumable food items to meet the guidelines of regulatory agencies and company standards, projects a positive image of the company while in prescribed uniform, proper recording of sales and cash control, and maintain store appearance and cleanliness standards. In addition, assist the Store Manager in the direction of personnel, prepare timely reports to senior management, manage the store in the absence of the Store Manager. Show less



University of Maryland Medical Center

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Patient Experience Council Member

  • Jul 2019 - Sep 2020

  Baltimore, Maryland, United States



University of Maryland Medical Center Midtown Campus

• United States
• Hospitals and Health Care
• 300 - 400 Employee

• Patient Access Supervisor

  • May 2019 - Sep 2020

  Baltimore, Maryland Area Responsible for successfully supervising the organizational and administrative operations of the Patient Access Department. Performs supervisory duties including training, evaluating and the day-to-day management of the Patient Access team. (Admissions, Emergency Department, Pulmonary, Wound Center, Cardiology, Physical Therapy, Sleep Study Clinic, Ophthalmology, Radiology, Specialty Practice Clinic Registration, Central Scheduling Call Center, and Financial Counseling). Emphasis is placed on… Show more Responsible for successfully supervising the organizational and administrative operations of the Patient Access Department. Performs supervisory duties including training, evaluating and the day-to-day management of the Patient Access team. (Admissions, Emergency Department, Pulmonary, Wound Center, Cardiology, Physical Therapy, Sleep Study Clinic, Ophthalmology, Radiology, Specialty Practice Clinic Registration, Central Scheduling Call Center, and Financial Counseling). Emphasis is placed on customer service, patient satisfaction, staff development, and fiscal goals. Responsible for assisting in managing the financial aspects of the department and the quality assurance activities. Works with medical, nursing and patient access senior management staff to ensure patient experience expectations are met. In addition, will float between the different locations within Patient Access to assist with staffing needs as needed.

• Patient Access Coordinator

  • May 2017 - May 2019

  Baltimore, Maryland Area



Creative RNP, Inc.

• IT Services and IT Consulting
• 1 - 100 Employee

• Manager of Administrative Operations

  • Nov 2010 - Apr 2017

  Washington D.C. Metro Area • Provided human resource, administrative, and accounting support. • Conducted accounts receivable and accounts payable duties using QuickBooks accounting software as well as invoice the federal government on contracts using the Invoice Processing Platform (IPP). • Managed and coordinated day to day activities of the office staff. • Kept the company compliant with all federal, state, payroll, and contracting laws. • Maintained all company licenses, leases, tax… Show more • Provided human resource, administrative, and accounting support. • Conducted accounts receivable and accounts payable duties using QuickBooks accounting software as well as invoice the federal government on contracts using the Invoice Processing Platform (IPP). • Managed and coordinated day to day activities of the office staff. • Kept the company compliant with all federal, state, payroll, and contracting laws. • Maintained all company licenses, leases, tax registrations/obligations, and business insurance policies. • Reviewed, notarized, and managed all incoming and outgoing legal documents. • Coordinated logistics via phone and/or email with company partners, clients, and vendors. • Regularly ordered company supplies, equipment, and software. • Produced financial reports for company documentation and audit purposes. • Exercised all human resources responsibilities including recruiting, hiring, terminations, payroll, performance management, and benefits management. • Performed the entire onboarding and offboarding process with all employees. • Maintained a drug-free workplace by conducting routine employee drug screens. • Managed and tracked all company assets using an asset management database. • Planned and organized company events, training, and activities. • Initiated maintenance requests with property management. • Served as the facility security officer (FSO) for clients and processed all documentation for clearances while staying in communication with new hires until cleared. • Completed research assignments as instructed by the President or C.E.O. • Submitted FOIA Requests when requested by the business development team. • Completed and/or delegated administrative tasks when assigned. Show less



HIP-HOP EDUCATION, INC.

• Administrative Director

  • Nov 2009 - Nov 2010

  Capitol Heights, MD Provided administrative, project, and executive support to assigned schools or departments as well as oversaw and coordinated the day to day activities of the office. At times I served as the principle point of administrative contact and liaison with internal and external constituencies and provided specialist support services in the areas of budget and fiscal management, public and community relations, faculty affairs, general business administration, and/or student affairs, depending upon the… Show more Provided administrative, project, and executive support to assigned schools or departments as well as oversaw and coordinated the day to day activities of the office. At times I served as the principle point of administrative contact and liaison with internal and external constituencies and provided specialist support services in the areas of budget and fiscal management, public and community relations, faculty affairs, general business administration, and/or student affairs, depending upon the functional area supported. Supervised the work of employees in supporting roles, including assigning workload and monitoring employee performance. Performed research and analysis on specific issues, as required, and independently prepares non-routine letters and/or reports, which may have been highly sensitive and confidential in nature. Coordinated the disposition and/or resolution of individual problems and disputes involving staff as they arose. Show less



Banana Republic

• United States
• Retail
• 700 & Above Employee

• Assistant Store Manager

  • Apr 2008 - Nov 2009

  Hanover, MD • Oversaw the sales, operations, personnel and merchandising of the store. • Recruit, interview, hire, schedule, train, counsel and motivate store staff. • Responsible for expense control, including managing payroll, inventories, supplies, and all administrative functions. • In the merchandising role, processed shipments, displayed all merchandise based on presentation guidelines, implement visual direction/management and replenish merchandise.



Edrm Solutions Inc

• United States
• IT Services and IT Consulting

• Project Director

  • Aug 2007 - Mar 2008

  Greater New York City Area •Oversaw digital imaging and records management projects across the DHS - Federal Emergency Management Agency's regions; supervising all project staff. • Performed oversight of all project's expenses, purchases, project and budget plans, and weekly and monthly project status reports. • Provided assurance to the client that all projects are operating smoothly and efficiently; providing the client with a monthly report and conducting weekly project status conference calls. • Liaise… Show more •Oversaw digital imaging and records management projects across the DHS - Federal Emergency Management Agency's regions; supervising all project staff. • Performed oversight of all project's expenses, purchases, project and budget plans, and weekly and monthly project status reports. • Provided assurance to the client that all projects are operating smoothly and efficiently; providing the client with a monthly report and conducting weekly project status conference calls. • Liaise with Project Managers to ensure the staff is providing efficient production that met the client's standards. • Implementation of KOFAX ASCENT Software and HP TRIM (Records Management Systems) and provided training sessions for all employees and clients with records management software. Show less



SCI Solutions

• United States
• Software Development
• 1 - 100 Employee

• Digital Imaging Manager

  • Jan 2005 - Aug 2007

  Washington, DC Ensured the product and service provided fit its purpose and met the expectations of U.S. Department of Education senior leadership and directors. Implementation of KOFAX ASCENT Software and HP TRIM (Records Management Systems) Monitored and advised on how records management systems performed and published data and reports regarding company performance against set indicators. Liaise with managers and staff throughout the organization to ensure that records management systems functioned… Show more Ensured the product and service provided fit its purpose and met the expectations of U.S. Department of Education senior leadership and directors. Implementation of KOFAX ASCENT Software and HP TRIM (Records Management Systems) Monitored and advised on how records management systems performed and published data and reports regarding company performance against set indicators. Liaise with managers and staff throughout the organization to ensure that records management systems functioned properly. Advised on changes and management's implementation, as well as provide training tools and techniques to ensure others to achieve quality, where appropriate. Monitored performance through gathering relevant data and produced statistical reports. Wrote technical and management system reports. Defined quality procedures in conjunction with operating staff. Show less



Miller Management and Affiliates

• Property Manager

  • May 2003 - Jun 2006

  McLean, VA Closed management agreements with property investment owners. Provided management oversight for the development of high quality, cost-effective and integrated management programs within the company. Maintained a diverse management portfolio with corresponding broad organizational implications and complexity. Assisted in the creation of annual property budget. Assured that there is was regular bank deposit of all checks and money orders received. Assured that close out procedures are… Show more Closed management agreements with property investment owners. Provided management oversight for the development of high quality, cost-effective and integrated management programs within the company. Maintained a diverse management portfolio with corresponding broad organizational implications and complexity. Assisted in the creation of annual property budget. Assured that there is was regular bank deposit of all checks and money orders received. Assured that close out procedures are accurate and timely. Oversaw all phases of rent collection, to include delinquent accounts, bad debt, and collection agency performance. Prepared monthly variance reports. Processed invoices weekly. Analyzed rents and fees for potential increase. Reviewed operations and determine ways to reduce expenses and waste. Performed regular audits of reports to ensure accuracy and guard against loss. Collaborated with the sales team to maintain awareness of local market conditions and trends. Oversaw the daily marketing/sales/customer service effort to ensure maximum potential is reached. Ensured that vacant units were kept clean and in market ready condition at all times. Supervised all outreach/volunteer programs. Participated in the advertising plans for the community. Maintained occupancy at established levels by completing Property Performance Plans, adhering to the Lease Expiration Matrix, and ensuring that established leasing techniques and methods are used effectively by the leasing staff. Assured that lease agreements are properly completed and renewed. Followed up with residents after maintenance requests have been performed. Assured prompt and positive action on all resident complaints. Ensured renewal program is prepared on a timely basis and increases are effective while maintaining budgeted occupancy and turnover percentages. Monitored all maintenance activities. Show less