CRM and Marketing Automation Specialist

• Jan 2023 - Present

Head of CRM

• Jan 2021 - Dec 2022

- Responsible for the delivery of high quality HubSpot CRM projects, ensuring they are delivered on time and on budget. - Lead the develop of relevant project processes and documentation, including project roadmaps - Liaise with Client Side to ensure projects are going well and smoothly - Determine the needs of each project and the required business resources to implement CRM systems, clarifying and defining the strategy and objectives of each Client - Planning and executing the implementation of CRM, providing regular progress updates to the client - Develop and maintain an in-depth knowledge of Client’s organisation, business needs and challenges of their industry - Leading project communication and best practise throughout the system implementation - Ensure expectations between the client and the business are set well and maintained throughout the life of the project - Identify potential challenges to the project and communicate with the Implementation Team and Client appropriately to alleviate risk to the project and ensure it is delivered per agreed timescales and cost - Provide senior management with weekly internal reports outlining the progress of current projects. Show less

School Secretary and Customer Relationship Management

• Sep 2019 - Jan 2021