Experience

Brook Street

• United Kingdom
• Staffing and Recruiting
• 700 & Above Employee

• Compliance Officer and Learning Lead

  • Aug 2021 - Present



Moore Kingston Smith

• United Kingdom
• Accounting
• 500 - 600 Employee

• Learning and Development Administrator

  • Mar 2021 - Jul 2021

  - The friendly face of L&D - Diversity, Inclusion and Belonging lead - Responsible for all L&D admin, calendars and inboxes - Ensured all required training was attended, recorded and the impact measured - ROI on all learning interventions - Responsible for collating data for audits - Responsible for onboarding all new starters - Liaised with external providers - calculated clawbacks and drafted agreements - Managed the L&D internet - The friendly face of L&D - Diversity, Inclusion and Belonging lead - Responsible for all L&D admin, calendars and inboxes - Ensured all required training was attended, recorded and the impact measured - ROI on all learning interventions - Responsible for collating data for audits - Responsible for onboarding all new starters - Liaised with external providers - calculated clawbacks and drafted agreements - Managed the L&D internet



Brook Street

• United Kingdom
• Staffing and Recruiting
• 700 & Above Employee

• Recruitment and Compliance Consultant (Temp)

  • Oct 2020 - Feb 2021

  - Coaching new starters - Training team mates and introducing them to our internal systems, platforms and processes - CV screening - Phone screening and video interviews - Resourcing - Compliance: document checking e.g. right to work - Coaching new starters - Training team mates and introducing them to our internal systems, platforms and processes - CV screening - Phone screening and video interviews - Resourcing - Compliance: document checking e.g. right to work



First Mile | Certified B Corp

• United Kingdom
• Environmental Services
• 1 - 100 Employee

• Learning and Development Advisor

  • Jun 2019 - Aug 2020

  - Senior L&D Manager maternity leave cover- Designing and delivering development interventions which are aligned to our business goals.- Rolling out a company-wide Diversity, Inclusion and Equality programme- Communicating and encouraging our core values- Managing inductions for new staff and ongoing development activities for existing staff.- Anticipating training needs and ensuring individuals reach their full potential and productivity.- Evaluation of training to ensure objectives have been met and to measure its impact.- Implementation of our LMS to ensure learning is accessible and engaging to all.- Curating development material using authoring tools.- Building relationships with management and SMT to ensure L&D is as impactful as possible and available to everyone in the business.- Promoting a culture where individuals can drive their own development, grow to meet their full potential and support one another along their development journeys. Show less

• Head Office Trainer

  • Jan 2019 - Jun 2019

  - Managing inductions for new staff and training for colleagues who have moved into new roles within the company.- Assisting Senior Manager and D&I Coordinator in achieve the Stonewall Diversity Champion accreditation - Designing and delivering training that is informative and engaging.- Making learning accessible for everyone.- Empowering staff to drive their own development.- Running companywide development activities.- Assisting the Senior Learning and Development Manager with day-to-day tasks.- Liaising with external trainers and providers.- Being proactive and spotting trends and anticipated training needs.- Reacting to training needs within the company.- Desk-side coaching for all staff. Show less

• Learning and Development Support Officer

  • Nov 2017 - Dec 2018

  - Supporting the Senior Learning and Development Manager in companywide training needs- Desk-side coaching for all staff.- Support for staff on performance management.- Co-ordinating inductions for new staff.- Recording all training hours.- Compiling training materials and resources and ensuring they were all up-to-date.- Assisting with the rollout of new software.- Engaging staff in development opportunities and promoting a positive attitude in the workplace. Show less

• Customer Service Officer

  • Oct 2016 - Nov 2017

  - Training new team members in processes, software and client relations.- Assisting the Senior Learning and Development Manager in compiling material for training sessions.- Training staff from other departments in customer communication.- Responding to customer enquiries via telephone and email.- Dealing with complaints and grievances from customers, local councils and other internal divisions. - Helping resolve issues faced by our operations team and customers.- Set-up and management of clients’ accounts including pricing and invoice processing.- Responsible for recording any health and safety issues reported by our operations team.- Tasked with meeting daily and monthly targets and deadlines, ensuring work is always of the highest quality.- Part of a busy, close-knit team, working together towards the same overall goals.- Clear and concise written and verbal communication.- Building strong client relationships.- Thorough analysis of client accounts, identifying errors and opening new business opportunities. Show less



Adecco

• Switzerland
• Staffing and Recruiting
• 700 & Above Employee

• Recruitment Officer (Temp)

  • Aug 2016 - Oct 2016

  - Promoting and running assessment centres for up to 150 candidates. - Resourcing/job matching. - Document checking for 'right to work'. - Conducted phone screening and face-to-face interviews with potential candidates. - Ensured all administrative work and supporting records were up-to-date. - Promoting and running assessment centres for up to 150 candidates. - Resourcing/job matching. - Document checking for 'right to work'. - Conducted phone screening and face-to-face interviews with potential candidates. - Ensured all administrative work and supporting records were up-to-date.



Base

• Australia
• Hospitality
• 1 - 100 Employee

• Jobsearch Australia Executive (Temp)

  • Feb 2016 - May 2016

  - Hospitality, recruitment and development. - Helped backpackers settle into Australian life. - Responsible for booking accommodation, airport transfers, setting up clients bank accounts, phone numbers, tax file numbers and medical insurance. - Sourced and booked training courses for clients looking to develop their careers in Australia. - Required exceptional organisational and communication skills (as many clients used English as an additional language) as well as an excellent and thorough work ethic. - I was the only Jobsearch Australian representative in Brisbane so had to work independently and use my initiative to overcome challenges, ensuring all bookings were complete, correct and thorough. - Gained experience in dealing with a number of international companies, diary management, appointment setting and liaised with a variety of people. - I was selected to train new staff and write a training programme which has now been implemented in other offices across Australia. Show less



Hertfordshire Music Service

• St Albans, United Kingdom

• Peripatetic Instrumental and Vocal Teacher

  • Sep 2012 - Oct 2015

  - A combination of one-to-one, small group and whole class teaching. - Responsible for running and conducting several orchestras, preschool classes and other group sessions up to KS2. - Planned and organised my time to deliver a flexible and personal service for 300+ children each week. - Able to adapt my teaching style/methods to suit each schools’ requirements and every child’s needs. - Responsible for writing, coordinating and delivering schemes of work, training programmes and large cross-school projects which also involved collaborating with and managing other staff. - Able to be flexible in my mind-set and teach three or four different school years in one day. - Gained experience in working with children and families from a variety of backgrounds, cultures, ethnicities and faiths. - Worked with children with additional needs, emotional difficulties and learning difficulties. - Confident and reliable with deadlines for exam entries, reports and other targets. - Supported children and their families through their process of obtaining an Education, Health and Care Plan for Autism, ADHD and other specific needs through writing statements and offering emotional support - Aimed to make music accessible to all children, irrespective of their background. - Worked closely with schools’ SENCO staff, following IEP’s by using the appropriate differentiation. - Ability to raise concerns to the designated person where appropriate. Show less



CPC Music School

• Liverpool, United Kingdom

• Upper Strings Teacher

  • Jan 2009 - Jul 2012

  - Responsible for teaching children on a one-to-one basis as well as in orchestras and chamber groups. - Helped coordinate ensembles and run rehearsals. - Helped build ties within the local community through music. - Responsible for teaching children on a one-to-one basis as well as in orchestras and chamber groups. - Helped coordinate ensembles and run rehearsals. - Helped build ties within the local community through music.



Sloka The Hyderabad Waldorf School, Aziz Nagar

• India
• Education Management
• 1 - 100 Employee

• Teacher

  • Jan 2008 - Apr 2008

  - Challenged me to adapt skills I had already acquired during my time as volunteer at my local music school - I had to adjust to a different teaching environment, ensuring my lessons were appropriate for a Steiner School. - I gained invaluable life skills such as learning to live independently in a foreign country, how to adapt to a different culture and how apply skills I already had to cope in new and challenging situations such as teaching KS3. - Challenged me to adapt skills I had already acquired during my time as volunteer at my local music school - I had to adjust to a different teaching environment, ensuring my lessons were appropriate for a Steiner School. - I gained invaluable life skills such as learning to live independently in a foreign country, how to adapt to a different culture and how apply skills I already had to cope in new and challenging situations such as teaching KS3.