Chloë Madden, SPHR

Chief Human Capital Officer at Apprio Inc.
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Contact Information
us****@****om
(386) 825-5501
Location
Arlington, Virginia, United States, US

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Shree Sharma

Chloe is the single most effective Human Resources professional with whom I’ve had the opportunity to work. In addition to her impressive breadth of experience and knowledge, Chloe’s unique degree of effectiveness comes from her ability to blend traits that are often opposed: being considered and compassionate while simultaneously possessing the capacity to be decisive. She will bring tremendous value to any organization counting her as a member of its leadership team.

Brian Rush, SPHR, PMP

Chloë is an expert in both HR matters and sound business practices. She is well equipped by her experience, her education, and her intellect. Beyond that, she is responsive and compassionate, and wholly dedicated towards the betterment of others. I am in her mentoring group with the Dulles-NOVA SHRM program, and am consistently grateful for the great lengths she goes to in developing others, sharing her skills, and providing selfless service.

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Credentials

  • Senior Professional in Human Resources® (SPHR®) Certification
    HR Certification Institute - HRCI
    Dec, 2016
    - Nov, 2024
  • SHRM-CP
    SHRM
    Dec, 2015
    - Nov, 2024

Experience

    • United States
    • Information Technology & Services
    • 1 - 100 Employee
    • Chief Human Capital Officer
      • Jun 2018 - Present

    • United States
    • Data Security Software Products
    • 700 & Above Employee
    • Director of Human Resources
      • Apr 2017 - May 2018

      • Manage employee relations, performance management, recruiting, compensation and HR compliance functions • Hire and lead a team of HR Business Partners in supporting high-growth business during period of integration after acquisition • Led project to design and implement a new global performance management process and system (Halogen/Saba) • Manage employee relations, performance management, recruiting, compensation and HR compliance functions • Hire and lead a team of HR Business Partners in supporting high-growth business during period of integration after acquisition • Led project to design and implement a new global performance management process and system (Halogen/Saba)

    • Defense and Space Manufacturing
    • 200 - 300 Employee
    • Human Resource Director
      • Oct 2012 - Mar 2017

      • Managed HRIS, benefits, compensation, employee relations and HR compliance functions • Successfully integrated 350 employees from three acquired companies; activities included due diligence, employee HRIS data import, onboarding, and HR communications under tight timelines • Established benefits pricing strategy and managed implementation of private exchange • Reduced company risk through a move to outsourced benefits for Service Contract Act employees • Created a new job titling structure and led initiative to update titles for all active employees, resulting in a significantly improved level of company agility for RFP response Show less

    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Lead Associate
      • Oct 2006 - Oct 2012

      Performance Management Programs Manager (2011-2012) • Managed large program to extensively redesign internal performance evaluation process • Led working group to recommend and implement optimal design options for streamlining process while maintaining value for stakeholders; executed under tight deadlines and high visibility • Provided messaging and support for change management activities and trained HR community • Socialized changes with key leaders across the firm and obtained feedback to ensure relevance Acting Human Resources Manager (2010-2011) • Managed HR function for Strategic Technology & Innovation (ST&I) business unit • Advised ST&I lead executive and his leadership team on a variety of employee issues • Led monthly capacity management review and advised HR team in executing layoffs as needed • Consulted with clients to resolve employee relations issues while minimizing risk to the firm • Analyzed turnover data and recommended and implemented retention strategies Human Resources Specialist (2006-2010) • Main point of contact to client leadership team on all people matters • Led assessment process for client team; implemented streamlining of committee review • Oversaw HR team in making FLSA classification decisions for promotion to exempt positions • Managed employee relation issues, including investigations, layoffs and terminations for cause • Contributor to team that created and implemented a technical belting program Show less

    • Defense and Space Manufacturing
    • 200 - 300 Employee
    • Benefits Specialist/HR Generalist
      • Jul 2003 - Sep 2006

      Benefits Specialist (2005-2006) • Benefits team lead for conversion to web-based benefits enrollment system • Team lead for benefits open enrollment planning and execution • Primary benefits contact at corporate level for 50 HR Generalists • Reviewed draft Summary Plan Descriptions with consultant and recommended changes • Ensured FMLA compliance for disability claims Human Resources Generalist (2003-2005) • Selected to perform Acting HR Manager duties during five-month period • Trained and/or supervised various Recruiters and HR Generalists • Conducted investigations and formulated written response to EEOC complaints • Facilitated progressive discipline process, including terminations for cause • Compensation consultant to managers; led performance review process/planning Show less

    • Compensation Specialist
      • Jan 2002 - Jul 2003

      • Managed all aspects of compensation, including salary structure, salary increases, market pricing, performance evaluations, job classification and FLSA compliance • Audited payroll practices; reduced payroll costs by introducing compensation cost controls • Market priced job requisitions and reviewed and approved all salary offers • Provided pricing support to proposal group and wrote HR portion of proposals • Recommended HR policy changes and collaborated with attorney to update employee handbook • Key member of team that planned and implemented conversion to new HRIS Show less

    • HR Administrator
      • Mar 2001 - Jan 2002

      • Responsible for all aspects of benefits administration • Led search for new 401(k) provider and managed transition to selected provider • Created and implemented a new-hire orientation program • Researched, created and conducted interview skills training • Responsible for all aspects of benefits administration • Led search for new 401(k) provider and managed transition to selected provider • Created and implemented a new-hire orientation program • Researched, created and conducted interview skills training

    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • HR Business Partner
      • Aug 1997 - Mar 2001

      Human Resources Business Partner (2000-2001) • Provided HR support for 450 employees in nine states and four countries • Resolved employee relations issues, as well as benefits and payroll problems • Interpreted, communicated and enforced company policies • Facilitated progressive discipline process and oversaw terminations for cause • Conducted exit interviews and tracked retention and turnover data • Managed housing and cost of living allowances for international employees Technical Recruiter (1999-2000) • Full life-cycle recruiting for Department of Defense contracts • Sourced/screened resumes, scheduled/conducted interviews, obtained offer approvals and extended offers Human Resources Representative (1998-1999) • Recruited for technical and support positions locally and internationally • Resolved employee relations issues • Responded to benefits inquiries; organized transition to GTE benefits after acquisition Human Resources Administrator (1997-1998) • Provided administrative support for department of five HR professionals • Conducted orientation and benefits enrollment for more than 300 new hires Show less

Education

  • Marymount University
    MA, Human Resource Management
  • Binghamton University
    BA, Environmental Studies

Community

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