Experience

Fondation de la Visite

• Canada
• Non-profit Organizations
• 1 - 100 Employee

• Community Worker

  • Nov 2021 - Present

  Passionate Community Worker committed to nurturing families at Fondation de la Visite. Through empathy, collaboration, and tailored guidance, I ensure holistic support for parents and infants. My contributions: -Provided comprehensive support to new mothers and infants through weekly home visits. -Established trust-based relationships by demonstrating empathy, active listening, and cultural sensitivity. -Collaborated with a multidisciplinary team and external partners to ensure holistic support for families. -Facilitated open discussions on parenting challenges, delivering tailored advice on child development. -Connected families with appropriate resources and referrals to enhance child safety and well-being. -Demonstrated professionalism in managing conflicts, respecting boundaries, and maintaining confidentiality. -Accompanied mothers on errands, medical appointments, and visits to community organizations to address specific needs. Show less



Tesla

• Denmark
• Technology, Information and Internet
• 1 - 100 Employee

• Lean Manufacturing Intern

  • May 2019 - Aug 2019

  -Organized and facilitated one-week kaizen events to train local teams and solve high-visibility problems.-Worked with shop leaders to identify critical problems and opportunities impacting key performance metrics.-Consulted, led and participated in special projects brought to the team by executive management.-Drove engagement in the Continuous Improvement program through training and by modeling the way through my own improvements.

• Customer Experience Specialist

  • Jun 2016 - Apr 2019

  -Played a key role in the successful introduction of Model X and Model 3 to the Canadian market, significantly contributing to their impactful market debut.-Engaged walk-in guests promptly and personally, fostering meaningful conversations that left them feeling genuinely welcomed.-Elevated guest experience through tailored interactions, providing insightful answers to queries and catering to individual preferences.-Contributed to a robust sales pipeline by effectively capturing customer information and orchestrating Test Drives, nurturing potential buyers.-Committed to delivering the highest level of customer service, building strong relationships with both current and future Tesla owners. Show less

• Lean Manufacturing Intern

  • May 2017 - Aug 2017



Téo Taxi

• Transportation/Trucking/Railroad

• Fleet Optimization Intern

  • May 2018 - Aug 2018

  -Analyzed electric vehicle data to predict the vehicle’s consumption rate and charging time, to optimize the electric taxi fleet. -Created a user-friendly method to determine the battery degradation levels of Téo Taxi’s vehicles, and the overall health of their chargers. -Analyzed electric vehicle data to predict the vehicle’s consumption rate and charging time, to optimize the electric taxi fleet. -Created a user-friendly method to determine the battery degradation levels of Téo Taxi’s vehicles, and the overall health of their chargers.


CCGP - Comité de Consultation en Gestion de Polytechnique
• Canada
• Business Consulting and Services
• 1 - 100 Employee
• Student Consultant

  • Jan 2017 - Apr 2017

Pacini
• Brazil
• Accounting
• 1 - 100 Employee
• Server

  • 2014 - 2015

National Arts Centre | Centre national des Arts
• Canada
• Performing Arts
• 200 - 300 Employee
• Busperson and Hostess

  • 2013 - 2015

Reitmans Canada Ltée/Ltd
• Canada
• Retail
• 700 & Above Employee
• Retail Fashion Consultant

  • 2013 - 2014


La Cigale Ice Cream Shop

• Store Manager

  • 2011 - 2012

  As a proactive Store Manager at La Cigale, I expertly led a team of 23 employees to deliver an exceptional client experience in our beloved boutique-style ice cream shop. With a firm dedication to fostering excellence, I achieved the following: -Created a high-performance work environment and promoted teamwork. -Provided comprehensive training to new employees, ensuring a skilled and motivated team. -Managed cash operations and reconciliations with precision. -Crafted memorable customer interactions, driving loyalty and repeat business. -Optimized processes for improved efficiency and increased store revenue. Show less