Network Administrator

• Sep 2023 - Present

Information Systems Technician

• Apr 2021 - Present

Trained in the following courses: • IT Essentials • CCNA • Windows Troubleshooting • Computer Hardware and Software • Network & Communication Systems • CLI (Windows, Linux) Currently attached to HM-15. Trained in the following courses: • IT Essentials • CCNA • Windows Troubleshooting • Computer Hardware and Software • Network & Communication Systems • CLI (Windows, Linux) Currently attached to HM-15.

Network Infrastructure Engineer

• Jan 2023 - Sep 2023

• Assisted the 83NOS by providing technical support in the installation, monitoring, maintenance and optimization across 1,000+ enterprise level devices on the AFNET. • Utilized SolarWinds to monitor and maintain accurate documentation within the our EITSM Remedy ticketing system. • Supported critical projects for end to end implementation of network infrastructure initiatives associated with various Layer 2 and 3 LAN technologies (STP, VLAN tagging, OSPG/BGP, routing protocols, Access Control Lists, etc.) • Employed SecureCRT to remotely access boundary devices in order to apply configuration changes through CLI supported by Cisco, Dell, and HP network devices. Show less

Technical Lead/Tier II Systems Analyst

• Dec 2022 - Jan 2023

• Provided in-depth analysis and proactive technical support across NMCI domains (NMCI-EAST, NMCI-WEST, PACOM) to support 700,000+ accounts and 4,000+ servers by assisting over 100 Tier I agents.• Utilized automated, administrative Windows PowerShell scripts to run repairs on systems and functions including, but not limited to: Group Policy, network MTU, disk index, ActivClient, Microsoft Office, Pulse Secure, RAS Tools, Trellix, Java, PKI.• Managed and performed adminstrative changes with services like Print and File, Active Directory, SCCM, HPSM, MECM.• Provide analysis and proactive technical support to end users for Navy-approved hardware, software, and peripherals.• Assist in the training of newly hired agents and managing the daily tasking of Tier I agents Show less

Information Technology Support Analyst

• May 2022 - Dec 2022

• Provided in-depth analysis and proactive technical support across NMCI domains (NMCI-EAST, NMCI-WEST, PACOM) to support 700,000+ accounts and 4,000+ servers.• Utilized automated, administrative Windows PowerShell scripts to run repairs on systems and functions including, but not limited to: Group Policy, network MTU, disk index, ActivClient, Microsoft Office, Pulse Secure, RAS Tools, Trellix, Java, PKI.• Managed and performed adminstrative changes with services like Print and File, Active Directory, SCCM, HPSM, MECM.• Provide analysis and proactive technical support to end users for Navy-approved hardware, software, and peripherals.• Configure and support end-user network connectivity through BAN and WLAN, which utilize 802.1x network authentication protocols. Show less

Pharmacy Technician

• Nov 2020 - Apr 2021

• Provide pharmacological services by stocking, assembling, and distributing medications • Maintain, order, and file prescriptions and patient records • Provide exceptional customer service by greeting in-person or through the phone • Provide pharmacological services by stocking, assembling, and distributing medications • Maintain, order, and file prescriptions and patient records • Provide exceptional customer service by greeting in-person or through the phone

Student Assistant

• Jan 2021 - Feb 2021

• Copy, file, and maintain paper or electronic documents and records • Sustain cohesive, organized student accounts and documents • Copy, file, and maintain paper or electronic documents and records • Sustain cohesive, organized student accounts and documents

Personal Assistant & Social Media Coordinator

• May 2020 - Aug 2020

• Coordinate work and personal schedules of company founders • Respond to client schedule requests and potential client inquiries • Copy, file, and maintain paper or electronic documents and records • Coordinate work and personal schedules of company founders • Respond to client schedule requests and potential client inquiries • Copy, file, and maintain paper or electronic documents and records

Student Assistant

• Feb 2020 - Mar 2020

• Answer the phone in a timely manner and direct calls to the correct offices • Copy, file, and maintain paper or electronic documents and records • Greet guests and connect them with the appropriate party • Answer the phone in a timely manner and direct calls to the correct offices • Copy, file, and maintain paper or electronic documents and records • Greet guests and connect them with the appropriate party