Experience

Wantable

• United States
• Retail
• 100 - 200 Employee

• Community Manager

  • Mar 2023 - Present

  As Social Media continues to be prevalent in todays culture, Community Management is a necessity for companies. A Community Manager is responsible for building, growing, and managing a brand or organization's online community! This role is crucial for fostering engagement, building relationships, and maintaining a positive online presence. Here are my primary responsibilities: - Actively engage with the community members, responding to comments, questions, and messages on social media… Show more As Social Media continues to be prevalent in todays culture, Community Management is a necessity for companies. A Community Manager is responsible for building, growing, and managing a brand or organization's online community! This role is crucial for fostering engagement, building relationships, and maintaining a positive online presence. Here are my primary responsibilities: - Actively engage with the community members, responding to comments, questions, and messages on social media, forums, and other online platforms. - Encourage discussions and facilitate conversations. - Enforce community guidelines and policies by monitoring and moderating comments. Examples include remove or address inappropriate or harmful content while promoting constructive discussions. - Provide timely and helpful responses to customer inquiries and concerns within the community. Serve as a liaison between the community and the organization, addressing issues and resolving problems. - Gather feedback and insights from community members to understand their needs, preferences, and pain points. Share this feedback with relevant departments to improve products, services, or content. - Utilize analytics tools to track community engagement, sentiment, and growth. - Collaborate with other teams within the organization, such as marketing, customer support, and product development, to ensure consistent messaging and alignment of community initiatives with broader business goals.

• Customer Service Advocate

  • Nov 2022 - Present

  - Assist customers by addressing their inquiries, concerns, and issues through various communication channels such as phone, email, or live chat. - Listen actively to customer problems -Possess in-depth knowledge of the company's products or services to provide accurate information and recommendations to customers. -Communicate clearly and effectively with customers, ensuring that they understand the information and solutions provided. Display patience and empathy when… Show more - Assist customers by addressing their inquiries, concerns, and issues through various communication channels such as phone, email, or live chat. - Listen actively to customer problems -Possess in-depth knowledge of the company's products or services to provide accurate information and recommendations to customers. -Communicate clearly and effectively with customers, ensuring that they understand the information and solutions provided. Display patience and empathy when dealing with challenging situations. - Educate customers on how to use products or services effectively, including providing instructions, tips, and guidance. - Handle customer complaints and conflicts professionally and diplomatically. Aim to find mutually beneficial resolutions that satisfy both the customer and the company. - Gather feedback from customers about their experiences and relay this information to the appropriate departments within the company to drive product improvements or process enhancements. - Strive to provide prompt responses and resolutions to customer inquiries, adhering to established response timeframes. - Act as an advocate for customers within the organization, conveying their needs and concerns to decision-makers and advocating for improvements in products or services. As a Customer Service Advocate, I play a crucial role in enhancing customer satisfaction, building brand loyalty, and contributing to the overall success of the company. They need to be skilled in communication, problem-solving, empathy, and product knowledge to excel in this role.



The Lev Co

• United States
• Design
• 1 - 100 Employee

• Social Media Strategist + Social Media Manager

  • Jan 2022 - Present

  The Lev Co is a strategy and design firm for specialty consumable products. Key Responsibilities: - Create comprehensive social media strategy to implement on platforms - Strategize content for the coming months - Write copy for content maintaining the brands tone and voice - Present strategy for approval - Schedule content - Engage with the online community - Track analytics and present in a monthly analytics report - Watch social trends to drive impactful… Show more The Lev Co is a strategy and design firm for specialty consumable products. Key Responsibilities: - Create comprehensive social media strategy to implement on platforms - Strategize content for the coming months - Write copy for content maintaining the brands tone and voice - Present strategy for approval - Schedule content - Engage with the online community - Track analytics and present in a monthly analytics report - Watch social trends to drive impactful social media content Other responsibilities include: - Supporting my team - Communicating deadlines, expectations, and tasks effectively - Share new findings in team meeting Since working with The Lev Co starting January 2022, I've worked on four Social Media Strategy projects including Honduran Coffee Alliance, Republica Coffee Traders, Keys to The Shop and most recently a year long Social Media Management project with Long Miles Coffee. Show less



Citizens for Suzanne Ness

• Communications and Media Coordinator

  • Jan 2017 - Present

  McHenry County, Illinois, United States As a Communications and Media Manager for Citizens for Suzanne Ness, I am responsible for overseeing and managing our communication strategy and activities. Some of my responsibilities include: - Creating comprehensive communication strategies that align with our organization's goals and objectives. This includes defining target audiences, key messages, and communication channels. - Facilitate communication within the organization by creating and implementing internal… Show more As a Communications and Media Manager for Citizens for Suzanne Ness, I am responsible for overseeing and managing our communication strategy and activities. Some of my responsibilities include: - Creating comprehensive communication strategies that align with our organization's goals and objectives. This includes defining target audiences, key messages, and communication channels. - Facilitate communication within the organization by creating and implementing internal communication plans. - Generate high-quality content for various communication channels, including press releases, newsletters, blog posts, social media updates, and website content. - Develop and implement crisis communication plans to address and manage unforeseen issues or crises -Oversee the organization's presence on social media platforms. Create engaging and relevant content, monitor engagement, and respond to comments and messages. - Ensure brand consistency across all communication materials and channels. - Build and maintain relationships with key stakeholders - Use analytics tools to measure the effectiveness of communication strategies and campaigns. Adjust strategies based on performance data. - Plan and execute events, press conferences, webinars, and other gatherings to engage with target audiences and convey important messages. - Conduct market research to stay informed about industry trends, competitors, and audience preferences. -Maintain records of communication activities and provide regular reports to leadership and stakeholders. Show less



Northwall Climbing Gym

• Social Media Manager

  • Jan 2022 - Oct 2022

  Crystal Lake, Illinois, United States Northwall Rock Climbing Gym is a bouldering gym in Northwest Illinois. I was hired to revamp and manager their social media. Their goals included raising brand awareness, engaging the community, showing their strong community on social media, and increasing follower count. My key responsibilities included: - Strategy Development: defining key objectives, identify KPIs (Key Performance Indicators), and create a roadmap for achieving results. - Content Planning and Creation… Show more Northwall Rock Climbing Gym is a bouldering gym in Northwest Illinois. I was hired to revamp and manager their social media. Their goals included raising brand awareness, engaging the community, showing their strong community on social media, and increasing follower count. My key responsibilities included: - Strategy Development: defining key objectives, identify KPIs (Key Performance Indicators), and create a roadmap for achieving results. - Content Planning and Creation aligned with their voice and message. - Audience Analysis - Scheduling posts Community Management: responding to comments, messages, and mentions -Track and analyze performance metrics -Paid Advertising: plan, execute, and optimize paid social media advertising campaigns, involving setting budgets, defining target audiences, and monitoring ad performance This involves setting budgets, defining target audiences, creating ad content, and monitoring ad performance to achieve ROI goals. - Videography for marketing purposes - Product photography -Creating graphic templates for social media use Show less



Ethereal Confections

• Shift Manager

  • Mar 2021 - Sep 2021

  Woodstock, Illinois, United States When I was hired on at Ethereal, I was hired as a barista. Due to staff changes, with my 3+ years of coffee knowledge that I carried into my role at Ethereal, I trained a whole entire team including the new Cafe Manager. I was then promoted to a Shift Manager where my duty was to delegate tasks to baristas, teach them new skills, handle customer complaints, maintain customer satisfaction and connection, count the drawer, train any new employees and ultimately ensure that the shift was running… Show more When I was hired on at Ethereal, I was hired as a barista. Due to staff changes, with my 3+ years of coffee knowledge that I carried into my role at Ethereal, I trained a whole entire team including the new Cafe Manager. I was then promoted to a Shift Manager where my duty was to delegate tasks to baristas, teach them new skills, handle customer complaints, maintain customer satisfaction and connection, count the drawer, train any new employees and ultimately ensure that the shift was running smoothly. Show less



Werwolf Coffee Bar

• Barista

  • Sep 2019 - Mar 2020

  Chicago, Illinois, United States Duties include greeting customers, taking orders, maintaining a clean work space, providing coee knowledge and customer experience, curate specialty drinks, handling the cash drawer, and restocking product. Learned how to efficiently work alone



Starbucks

• United States
• Retail
• 700 & Above Employee

• Barista

  • Sep 2018 - Sep 2019

  Woodstock, Illinois, United States Duties included greeting customers, working efficiently in a fast paced environment, crafting specialty drinks, handing multiple positions, keeping the cafe clean and welcoming, providing coffee knowledge to customers and ensuring customer satisfaction. Learned to prioritize customer connection and to work fast but efficient.