Workflow Coordinator

• Aug 2022 - Present

Small Business Owner

• Aug 2021 - Oct 2022

𝐒𝐞𝐫𝐯𝐢𝐜𝐞𝐬 𝐨𝐟𝐟𝐞𝐫𝐞𝐝: - Monthly content strategy meeting - Posts auto-scheduled in Later - Proofreading of captions - Copywriting assistance for Silver & Gold clients - Insights analysed & presented in an easy to understand report - Researched hashtags for your niche - Photo edits & creation of graphics in Canva for Gold clients - Monitoring & responding to comments for Silver & Gold clients 𝐁𝐚𝐜𝐤𝐠𝐫𝐨𝐮𝐧𝐝 𝐈𝐧𝐟𝐨 I was accepted into the Manaaki Digital Doers Academy in late March 2021 and completed the course of study at the end of May. I have gone on to hold contracts with 3 different businesses since then and have now opened up my social media management services to other small businesses. I specialise in managing Instagram accounts for small businesses, so they are able to focus their attention where it is most needed. Show less

Social Media Manager

• Sep 2021 - Feb 2022

Managing the Instagram account of a New Zealand based artist who does art commissions and also creates mental health resources. Tasks included: - Writing captions for Instagram posts. - Proofreading captions that were already written. - Researching the best hashtags to use. - Scheduling Instagram posts through Preview App. - Engagement with followers, responding to comments. - Assessing analytics and providing a weekly report. Managing the Instagram account of a New Zealand based artist who does art commissions and also creates mental health resources. Tasks included: - Writing captions for Instagram posts. - Proofreading captions that were already written. - Researching the best hashtags to use. - Scheduling Instagram posts through Preview App. - Engagement with followers, responding to comments. - Assessing analytics and providing a weekly report.

Manaaki Digital Doer Academy Internship

• Jul 2021 - Aug 2021

This internship was assisting a potter who teaches students in their Wellington based studio. They were needing assistance in the setting up of online courses and with the digital aspects of their business overall. Some of the tasks carried out include: - Email and inbox management (Business email, Facebook business suite, Google my Business) - Set up and customisation of opt-in forms and email automation sequences - Set up and maintenance of multiple platforms and CRM systems (E.g Trello, Calendly, Acuity, Thinkific, ActiveCampaign, Flodesk) - Google drive organisation - Proofreading and editing of various documents - Set up and connection of Google Analytics to back end of sites (WordPress, Acuity, Thinkific) - Creating worksheets for online courses and also creating thumbnail and banner images in Canva - Set up of spreadsheets including basic formulas - Copywriting for lead magnet, sales pages, emails etc. which provided a template to work from - Setting up integrations with Zapier - Audit of Facebook page and group with recommendations of required changes/updates Show less

Social Media Manager

• May 2021 - Jul 2021

Managing the social media & Facebook group (which has over 1.2K members) of a custom fabric business based in the USA. Tasks included: - Content creation using Canva. - Scheduling posts using Meta Business Suite. - Copywriting consistent with their unique brand voice. - Daily engagement within the Facebook group. - Promoting new fabrics. - Assisting with a fundraiser. - Running a giveaway. Managing the social media & Facebook group (which has over 1.2K members) of a custom fabric business based in the USA. Tasks included: - Content creation using Canva. - Scheduling posts using Meta Business Suite. - Copywriting consistent with their unique brand voice. - Daily engagement within the Facebook group. - Promoting new fabrics. - Assisting with a fundraiser. - Running a giveaway.

Foreign Nationals Advisor

• Jul 2020 - Dec 2020

- Assessing official documents (bank statements, tenancy agreements, utility bills) and using professional judgement to determine whether they are in financial hardship and qualify for financial assistance.- Liaising with external stakeholder New Zealand Red Cross to achieve best possible outcomes for applicants.- Communicating with Foreign Nationals via email and providing clear and concise instruction.- Managing my own workload and completing tasks in a timely manner.- Working within a continuously changing environment (policies and procedures) as this program was the first of its kind. Show less

Reporting Analyst

• Oct 2018 - Jul 2020

- Developing and maintaining regular reporting for passports and customer facing groups and ensuring it’s fit for purpose.- Working with Forecasting and Planning and management to support continuous improvement for customers through data analysis.- Liaising with the Data and Technical Capabilities team to identify and solve system issues, mitigating risk.- Documenting procedures and methodology so everything is catalogued for other analysts.- Maintaining relationships with key stakeholders (internal and external) e.g. Research NZ.- Managing time to complete various pieces of work for clients, sometimes within a short timeframe. Show less

Identity and Passport Officer

• Mar 2017 - Oct 2018

- Processing passport applications by resolving all issues that arise using multiple software programs.-Contacting applicants by phone, email and text to explain any issues with the application and providing solutions so the passport can be issued within a given timeframe.- Processing payments over the phone, also for applications from the Sydney office.- Providing knowledge and support to Wellington and Auckland staff that are processing Sydney applications.- Approving applications by checking other staff members work and ensuring everything has been correctly resolved before the passport is issued. Show less

Customer Service Officer

• Feb 2016 - Mar 2017

- Providing accurate and timely information to customers regarding NZ Passports and Births, Deaths and Marriages.- Using sound judgement to provide solutions to customers problems while working within a legislative framework and managing possible risks.- Understanding and consistently applying required standards, policies and procedures while working with customers.- Accurately interpreting information across multiple client databases and processing and receipting payments through Infinity.- Supporting customers with accessing online services and making transactions in a digital environment.- Liaising with the appropriate people within the department to achieve the best outcomes for customers and sending referrals to appropriate business groups when required.- Supporting colleagues and providing one on one coaching with new passport trainees. Show less

Quit Advisor

• Dec 2013 - Jul 2015

• Engaging with clients and providing smoking cessation advice and support through inbound and outbound calls • Assessing clients suitability for Nicotine Replacement Therapy • Using motivational interviewing techniques • Demonstrating knowledge and empathy for the needs of different cultures and people of all backgrounds • Use of client databases • Knowledge of various policies and adhering to these while working with clients • Worked on the ‘Procare Project’; making outbound calls to patients of different medical centres and updating smoking status and providing brief intervention Show less