Experience

Lionel Hitchen Limited

• United Kingdom
• Food and Beverage Services

• Lead Customer Experience Coordinator

  • Oct 2018 - Present

  Started with the company in October 2018 as a Customer Service Administrator. * Processing of orders, contracts, quotations, samples, e-mail and telephone requests from designated customers and distributors with use of SAP, ERP and CRM systems * Main point of contact for key customer enquiries, liaising with them regularly and informing them on the status of their orders, including despatch * Arranging transport with UK Distribution Partner(s) * Supporting company goals by involvement within area improvement teams * Owning end-to-end complaint handling and resolution in line with established procedures In April 2019, promoted to Customer Service Coordinator, undertaking an IATA examination and exportation courses, to handle shipments of both hazardous and non-hazardous material outside of the UK. As per the administrator role, PLUS * Hands-on preparation of paperwork for export consignments * Booking collections / deliveries with freight forwarders * Checking and adhering to customs, country and customer requirements * Providing all required documentation, including but not limited to, Certificate of Origin, EUR 1, FDA, Certificate of Freesale In July 2021, promoted to Lead Customer Service Coordinator. As per the coordinator role, PLUS * Overseeing day-to-day resource allocation to meet business and customer needs * Assisting in the recruitment of the Customer Experience team * Acting as the departmental point of contact for team or internal / external customer escalations * Acting on internal and external feedback to improve processes and minimise errors * Leading performance reviews and tailoring employee feedback to facilitate professional development * Fostering positive employee relationships through communication, training and coaching * Influencing business change and success through collaborations with different stakeholders * Facilitating conflict resolution by implementing protocols and investigating issues through to completion Show less


Golden Moon Photography
• Small Business Owner

  • Jul 2019 - Present


WILTSHIRE GLASS AND WINDOWS RETAIL LIMITED

• United Kingdom
• Retail
• 1 - 100 Employee

• Office Administrator

  • Nov 2016 - Oct 2018

  * Processed orders for window and door manufacturing * Answered high-volumes of daily telephone and email enquiries, minimising correspondence backlogs. * Diary management * Accurately executed secretarial tasks, maintaining smooth administrative operations * Built relations with trade and retail customers * Prepared professional business correspondence on behalf of senior staff and organisation * Non conformance handling * Facilitated positive, productive working environments through reliable administrative support * Kept files organised and up-to-date for accurate record-keeping purposes Show less



Baby Sensory Limited

• United Kingdom
• Education Administration Programs
• 1 - 100 Employee

• Social Media and Digital Marketing

  • Jan 2016 - Nov 2016

  * Tracked and interpreted social media engagement, reporting key statistics and insights to enable targeted campaigns * Brainstormed to generate original online campaign ideas, innovative social engagement strategies and compelling digital content * Planned social media schedules on Hootsuite to leverage peak traffic and engagement times * Strategically wrote and published blog posts, company announcements and press releases, using social media channels to maximise reach * Monitored social media platforms to gather news, ideas and feedback * Uploaded new website content to create new product listings * Managed and produced marketing materials for use across 250 franchisees * Identified breaches in company branding and actioned accordingly Show less



Innotec Supplies (UK) Ltd

• Office Administrator

  • Feb 2015 - Dec 2015

  * Processing of orders * Credit checking and control * Management of customer accounts and updating client records with strict attention to confidentiality, maintaining full GDPR compliance * Payment reconciliation * Produced and distributed monthly reports using Excel knowledge, enabling improved business analysis * Financial and target reporting *Created expense reports with matching receipts * Processing of orders * Credit checking and control * Management of customer accounts and updating client records with strict attention to confidentiality, maintaining full GDPR compliance * Payment reconciliation * Produced and distributed monthly reports using Excel knowledge, enabling improved business analysis * Financial and target reporting *Created expense reports with matching receipts



The Woodfalls Inn

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Waitress/Barmaid

  • 2013 - Feb 2015

  * Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock * Neatly set tables before guests' arrival, preparing and setting cutlery and refilling condiments * Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems * Engaged with guests to create positive rapport, encouraging loyalty and repeat visits * Provided efficient food and drinks service for high levels of customer satisfaction * Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations * Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service Show less