Chloe Pripachailo

Salesforce Administrator at Great Ormond Street Hospital Children's Charity
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Contact Information
us****@****om
(386) 825-5501
Location
London, England, United Kingdom, UK
Languages
  • English Native or bilingual proficiency
  • French Limited working proficiency
  • German Limited working proficiency
Skills

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Bio

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Credentials

  • Salesforce Certified Administrator
    Salesforce
    Oct, 2015
    - Nov, 2024

Experience

  • Great Ormond Street Hospital Children's Charity
    • United Kingdom
    • Fundraising
    • 200 - 300 Employee
    • Salesforce Administrator
      • Aug 2022 - Present

      Responsibilities include; - Application Administration - Business Analysis - Application Development - End User Support Responsibilities include; - Application Administration - Business Analysis - Application Development - End User Support

  • Allianz Global Corporate & Specialty (AGCS)
    • Germany
    • Insurance
    • 700 & Above Employee
    • CRM Services Business Analyst
      • Feb 2016 - Aug 2022

      Responsibilities includes; - Application Administration - Business Analysis - Application Development - Reporting - Data Management - Training - Power User Community Management Responsibilities includes; - Application Administration - Business Analysis - Application Development - Reporting - Data Management - Training - Power User Community Management

  • Quintessentially
    • United Kingdom
    • Travel Arrangements
    • 500 - 600 Employee
    • Project Specialist
      • Jul 2014 - Jan 2016

      I worked with internal departments and sister businesses to deliver a range of new projects and feature changes. Responsibilities included; - Scoping out Stakeholder requirements - Defining User and Technical requirements - Implementing solutions within Salesforce (i.e. Salesforce administration) - End to end testing (systems and usability) - Documenting and delivering new feature training globally - Monitoring and increasing user adoption - Ad-hoc reporting and… Show more I worked with internal departments and sister businesses to deliver a range of new projects and feature changes. Responsibilities included; - Scoping out Stakeholder requirements - Defining User and Technical requirements - Implementing solutions within Salesforce (i.e. Salesforce administration) - End to end testing (systems and usability) - Documenting and delivering new feature training globally - Monitoring and increasing user adoption - Ad-hoc reporting and data analysis - Data management including data cleaning - Assisting with the support queue/responding to User queries

    • Service and Training Manager (UK)
      • Nov 2013 - Jul 2014

      Responsibilities included; - Onboarding of new joiners - On-going training of corporate and private Lifestyle Managers - Designing training content for new accounts and system functionality - Maintain and updating the existing training programme - Delivering training locally and globally using a variety of methods (classroom style, webinars, one-on-one, in-person training at international offices) - Quality auditing with individual coaching Soft skills and system… Show more Responsibilities included; - Onboarding of new joiners - On-going training of corporate and private Lifestyle Managers - Designing training content for new accounts and system functionality - Maintain and updating the existing training programme - Delivering training locally and globally using a variety of methods (classroom style, webinars, one-on-one, in-person training at international offices) - Quality auditing with individual coaching Soft skills and system training areas covered include; - Luxury servicing - Best practices - Complaint Handling - PCI Compliance - Account specifics - Salesforce - New Voice Media (NVM)

    • Corporate Lifestyle Manager
      • Dec 2011 - Nov 2013

      Responsibilities included; - Proactive and reactive engagement with Clients - Handling Clients' requests to the highest standard - Logging each request and its action history accurately in Salesforce - Keeping up to date with luxury trends - Ad-hoc training of new team members

Education

  • University of York
    BA Language and Linguistics (French and German)
    2007 - 2011
  • Universität Erfurt
    Erasmus Placement
    2010 - 2010
  • University of Geneva
    Erasmus Placement
    2009 - 2010

Community

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