Experience

Maternity leave

• Financial Services
• 300 - 400 Employee

• On Leave

  • Jul 2021 - Present



Rascal + Friends

• Hong Kong
• Manufacturing
• 1 - 100 Employee

• Social media Community Manager

  • Jun 2020 - May 2021

  Managing engagement and ensure all questions/concerns are dealt with in a timely manner. Working to ensure a personable approach is taken to all customer service interactions on behalf of the brand. Planning and executing social media content plan, using content developed by the Design and Marketing team. Managing paid content spend and monitoring performance. Work with the wider Marketing Team to plan identify and plan local events and initiatives to be included in the marketing strategy. Building relationships with the brand’s existing influencer team. Managing the logistics involved with the influencer program. Working with the influencer team for ongoing social content campaigns, such as giveaways and new product launches. Develop connections with complementary brands to incorporate into social content. Monitor and report on social media content performance, analysing reach and engagement. Monitor and report on influencer posts across all mediums detailing post frequency, quality and engagement. Report on market trends and shifts which may impact the future success of the products’ marketing strategy.



Qantas

• Australia
• Airlines and Aviation
• 700 & Above Employee

• Social Media Consultant

  • Mar 2015 - Jun 2020

  As a Social Media reservations consultant, my main role is to identify, evaluate and monitor relevant social media channels, establish relationships with online communities by identifying key influences by monitoring forums such as Facebook and Twitter. We deal with all department queries throughout the business with our main priority being reservations as assistance to our contact centre and webchat teams. As a Social Media reservations consultant, my main role is to identify, evaluate and monitor relevant social media channels, establish relationships with online communities by identifying key influences by monitoring forums such as Facebook and Twitter. We deal with all department queries throughout the business with our main priority being reservations as assistance to our contact centre and webchat teams.



Baycorp NZ

• Collections Officer

  • Aug 2013 - Dec 2014

  I worked as a Collection Officer in the government team at Baycorp. I was a Profolio Manager, Which I was assigned a client and an amount of files to solely monitor, then skip trace and work those accounts until all options have been exhausted. Working on inbound, dialler and manual calling to try establish the best communication. All work done for this client allocated to me was monitored and worked which increased the revenue surplus for this client. I worked as a Collection Officer in the government team at Baycorp. I was a Profolio Manager, Which I was assigned a client and an amount of files to solely monitor, then skip trace and work those accounts until all options have been exhausted. Working on inbound, dialler and manual calling to try establish the best communication. All work done for this client allocated to me was monitored and worked which increased the revenue surplus for this client.