Experience

Young Centre for the Performing Arts

• Canada
• Entertainment Providers
• 1 - 100 Employee

• Patron Services Representative

  • Apr 2019 - Present

  As a member of the Young Centre for the Performing Arts box office, I promoted and sold for both Soulpepper Theatre and George Brown Theatre School performances. Working in a call centre, box-office window, and will-call desk, I had to be prepared for any scenario that may come up. Keeping an open dialogue with other team members is key when tracking daily tasks such as merging old accounts on Tessitura with new ones and responding to email queries. This job involved multitasking, organizational skills, and phone etiquette. - Responding to patrons by phone and email - Purchasing tickets for members through the Tessitura system (using debit, credit, and cash) - Working with Microsoft Office, including Excel and Outlook - Mailing out subscription packages - Organizing the will-call tickets Show less



Self-employed

• Virtual Assistant

  • Jan 2021 - Sep 2021



QCC - Quarter Century Club

• Canada
• Non-profit Organizations
• 1 - 100 Employee

• Administrative Assistant

  • Aug 2019 - Oct 2019

  As a non-profit organization that works with the provincial government, Quarter Century Club aims to celebrate the current and former Ontario Public Service (OPS) and Broader Public Service (BPS) employees. As an administrative assistant, my key role is to support the Senior Executive Assistant. This job involves a great deal of communication, organizational, and computer/database skills. - Updating the database to reflect current membership status on Membee - Responding to members by phone, email, and mail - Cold calling members to verify account information - Connecting with reward partnership intermediaries on behalf of members - Minor technical support around the office Show less



independant visual artist

• Toronto, Canada Area

• Events Assistant

  • Dec 2015 - May 2018

  Assisting with customer transactions, stock replenishment and recording, and set-up/teardown with an independent artist during art fairs and festivals. Assisting with customer transactions, stock replenishment and recording, and set-up/teardown with an independent artist during art fairs and festivals.



Toronto International Film Festival

• Canada
• Movies, Videos, and Sound
• 200 - 300 Employee

• Ticket Sales Representative

  • Aug 2017 - Sep 2017

  As a representative at the call centre during the TIFF 2017 festival, members would call and ask for help on a variety of issues - films, tickets, or navigating the online site. A complete knowledge about everything going on at the festival was required. This job involved phone etiquette and a great deal of multitasking and computer skills. - Answering general questions like movie show-times - Aiding individuals in how to explore the updated TIFF website - Purchasing tickets for members through Ticketmaster Archtics Show less



Crywolf Clothing

• Toronto, Canada Area

• Social Media Intern

  • Jul 2016 - Jan 2017

  Working remotely from either at home or on the go, I help manage many social channels to ensure that up-to-date material can be shared with customers. This job involves a great deal of computer, organization and time management skills. - Revamping and updating the blog (Tumblr platform) - Producing content for the blog - In charge of the Twitter account - staying up-to-date on news and content - Notifying followers of discounts and sales - Aiding in establishing the brand across all social media accounts Show less



Electrik Kidz

• Toronto, Canada Area

• Sales Representative

  • Nov 2016 - Dec 2016

  A sales representative for a Montréal based kid's clothing design company/retailer during the 2016 winter One of a Kind Show in Toronto. I kept in contact with the managers to keep them updated during the week when I worked solo. This job involved a lot of organization skills and multitasking. - Opening up the booth - setting up merchandise and cashier area - Going to the stock area to replenish popular products - Ringing up customers on their final sale - Working on Shopify POS A sales representative for a Montréal based kid's clothing design company/retailer during the 2016 winter One of a Kind Show in Toronto. I kept in contact with the managers to keep them updated during the week when I worked solo. This job involved a lot of organization skills and multitasking. - Opening up the booth - setting up merchandise and cashier area - Going to the stock area to replenish popular products - Ringing up customers on their final sale - Working on Shopify POS



Toronto International Film Festival

• Canada
• Movies, Videos, and Sound
• 200 - 300 Employee

• Ticket Sales Representative

  • Aug 2016 - Sep 2016

  As a representative at the call centre during the TIFF 2016 festival, members would call and ask for help on a variety of issues - films, tickets, or navigating the online site. A complete knowledge about everything going on at the festival was required. This job involved phone etiquette and a great deal of multitasking and computer skills. - Answering general questions like movie show-times - Aiding individuals in how to explore the new TIFF website - Purchasing tickets for members through Ticketmaster Archtics Show less



Artsmarketing Services Inc.

• Canada
• Non-profit Organizations
• 1 - 100 Employee

• Telephone Sales Representative

  • May 2016 - Jun 2016

  Calling past theatre attendees, I promoted the regional Cleveland Playhouse and Merrimack Repertory Theatre’s new season – increasing membership and season ticket purchases. I went through three days of vigorous sales training, proceeding through tasks like: - Remembering rehearsed script, but also be able to make it my own and move quickly on my feet, to impel clients to purchase tickets. - Utilizing specific sales tactics for certain types of clients. - Documenting calls and sales for the manager to verify and cross-reference. - Recording clients’ purchase transactions on the database. Show less



No Place Like Home, Cat Sitting Inc.

• Toronto, Canada Area

• Independent Contractor

  • Dec 2015 - Jun 2016

  Management and clients entrust me with their keys, personal space and their beloved pets. During the peak season, I have managed over six clients, some needing multiple visits each day. This job involved a great deal of organization and time management skills. - Taking care of animals – feeding, caring, medicating. Management and clients entrust me with their keys, personal space and their beloved pets. During the peak season, I have managed over six clients, some needing multiple visits each day. This job involved a great deal of organization and time management skills. - Taking care of animals – feeding, caring, medicating.



Against The Grain

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Host

  • May 2013 - Aug 2013

  Working as a team, hosts would manage the online and telephone reservations, bussing and setting up tables, keeping an open dialogue with the managers, kitchen staff and waiters. The hosts were the first line of contact the clientele had with the restaurant. - Creating a welcoming atmosphere as soon as the patrons walk in. - Adapt quickly to change, whether it’s an influx of customers or closing the patio because of the weather. Working as a team, hosts would manage the online and telephone reservations, bussing and setting up tables, keeping an open dialogue with the managers, kitchen staff and waiters. The hosts were the first line of contact the clientele had with the restaurant. - Creating a welcoming atmosphere as soon as the patrons walk in. - Adapt quickly to change, whether it’s an influx of customers or closing the patio because of the weather.