Experience

Galaxy Optical Services

• United Kingdom
• Wellness and Fitness Services
• 1 - 100 Employee

• Credit Controller

  • Mar 2017 - Present



Kier / Mouchel

• Manchster City Centre

• Credit Controller

  • Feb 2014 - Mar 2017

  Team of 11 – Ledger 30 Million + Monthly targets, to clear disputes in 7days, no debt over 90 days. Receiving around 80% of invoiced and amounts varied monthly always 20 Million+ Working across all ledgers with key Accounts, Public & Private sectors, chasing outstanding debts and achieving monthly cash collection targets, noting and updating accounts as required. Resolving aged queries, disputes and effective telephone collection of delinquent debts. Provide cash receipt forecast to Credit Manager for Group reporting.



Oldham council

• Oldham

• Doorstep collections

  • Feb 2012 - Feb 2014

  Rfl: enjoyed the role, however it became office based with a significant salary decrease Team of just me. Ledgers size was around 70 people who didn’t pay care fees. So visited family homes to resolve issue target to clear all debt Hit target after 17 months. With payment plans and full payments I arranged for the designated officers to hold appointee ships, or act as the agent, for benefit purposes, in suitable cases, including liaising with visiting officers and appropriate agencies to ensure that full entitlement of benefits are received by clients. I made applications to either the Public Guardianship Office regarding Receivership or Directions cases or to The Pension Services for Appointee or Agent where people have not the capacity to manage their own financial affairs. I ensured that all Protection of Property visits are completed, in conjunction with the allocated case worker, in line with policy and procedure and agreed targets. I also monitored the Departments responsibilities under Section 46 of The Public Health (Control of Disease) Act 1984 to ensure all income is recovered and all property managed in line with policy and procedure



Loreal

• Bury

• Credit Collections Specialist

  • Jul 2007 - May 2011

  Team of 4 at the site i worked. target to clear all aged debt on struggling salons. Cleared within 6 months and maintained ledger at 30 days over due Maximum approx. 120K per month collections • I maintain the payment plan tracker and also set people up on payment plans. Over 3 months and continue to chase as they become due. • I chase debt that is over 2 month’s old liaising with salon owners and managers. I do 3 initial first phone calls chasing the debt over a period of 2 weeks, then write a letter then send legal • I Liaise with the Solicitors getting updates on files we have already issued proceedings on and prepping salons for legal, sending them over then following them up through the collections process with the solicitors or trace searching where necessary, and dealing with any cases that need instruction on what actions to take next. • I deal with day to day queries either form the customer requesting copy invoices or credits or from the representatives querying an account or invoice. Or goods received. • I reduce the debtor days by proactively contacting customer who is overdue. • I liaise with sales to resolve any issues/ queries that may delay payment. • I answer all calls in a professional manner and deal with promptly. • I drive down overdue debts in line with targets set for the team, last month the debt I had on my ledger was £660,000.00 I had collected over £300,000.00 of that debt within the 25 days I had, This month the debt is £920,000.00 which is not unusual for January debt but I have a target to collect over £500,000.00 of the overdue. • I also administer the gone away mail, using all available intelligence such at bt.com, 192.com too locate the debtor where • Possible and then re chase the debt to new address. • I also prepare payments to our salons on discounted rates who receive a payment after they spend their minimum spend. I raise the paperwork and get authorised by head office.



ADT

• Trafford

• credit controller & cash Allocation

  • Jul 2002 - Jan 2007

  • Recently changed departments into the Contracts Credit Control Department • To chase customers for monies owed to us either by telephone, letter or fax. • Deal with day to day queries e.g. why the customer can’t pay, works not completed etc • Work in a target driven environment • Also deal with the pre litigation side of credit control for the customers that do not pay • I was very focused on constantly trying to reduce debtor’s days from 60 to 30. • I reported to the Head on credit control who set us weekly task as to who and what exactly needed to be chased on a weekly basis to again reduce debtors days of the older outstanding debt. Cash Allocation Department (Jul 2002 – Jul 2005) • Responsible for the data entry of payments coming into the department on a daily basis. • I dealt with the whole query system whilst working in this department which started at approximately 250K and was down to around £200 when I left.