Senior Project Coordinator

• Sep 2021 - Present

Senior Participant Projects Administrator

• Mar 2021 - Sep 2021

Duties include:• Fulfilling all requirements of a participant recruitment administrator, including working closely with both public and private sector clients to fulfil user research needs for testing of digital products and services across the UK to deliver top quality candidates for research dates and assist in the set-up and smooth functionality of testing projects• Managing in-studio research days, including studio set up, session recordings, live streaming, handing off deliverables, hosting and greeting guests and clients and adjusting schedules and sessions as necessary to ensure full attendance• Designing and developing training packages to incorporate new processes• Mentor, coach and support development of team members• Liaise with account executives and new business teams across Research Helper, SimpleUsability and CDS to provide support with enquiries, costs and general recruitment queries• Act as a main point of contact in the team leader's absence• Work with the team leader to develop the capability and breadth of services related to participant recruitment• Develop knowledge and exposure to accessibility testing and digital skills testing, in line with company strategy to increase inclusivity within recruitment and UX research Show less

Participant Recruitment Administrator

• Oct 2019 - Mar 2021

Research Helper works with agencies, brand owners and government departments to provide a range of carefully developed, best-in-class research support services. We offer end-to-end project management and are skilled in recruitment across a range of private and public sectors. Successfully leading the way with remote usability testing, with a 98% attendance rate & a personal interest in accessibility and assisted digital recruitment. Research Helper also offers state-of-the-art usability facilities in Leeds, as well as eye tracking hire and remote/unmoderated participant recruitment throughout the UK.For more information, or potential recruitment enquiries, please contact myself on Chloe@Research-Helper.co.uk or the team on info@research-helper.co.ukhttps://www.research-helper.co.uk/Duties include:(Please see full list of duties in recruitment administrator role in SimpleUsability)• Champion team development for accessibility recruitment for user testing • Increase business outreach to low digital users (as per the GDS digital inclusion scale) Show less

Senior Participant Projects Administrator

• Oct 2019 - Sep 2021

CDS is a communications agency making a positive difference to the health, wealth and safety of the UK. In short, we simplify complexity. Our straight-thinking process ensures the smooth delivery of business-critical projects that transform communications, change behaviours, and improve customer experiences. We resolve complex challenges to improve business efficiency, effectiveness and process, underpinned by the latest technology. I worked under the insight pillar of CDS, which includes both the Simple Usability and the Research Helper teams, which I work in parallel with to support, coordinate and plan service delivery for a variety of projects including, but not limited to: blood donation services, extremely vulnerable people's digital services, national health care digital services, government/educational digital services and a variety of FMCG online services. For further details of my role, please see as stated in the Research Helper section. Show less

Office Administrator and PA to Region Directors

• Oct 2018 - Oct 2019

Duties included: • Providing daily clerical and secretarial including but not limited to office administration, diary management, dictation of meetings, site visits where needed and clerical/postal work for teams • Arranging invitations, catering, preparing meeting rooms and ensuring all AV equipment functionality • Fielding and re-directing telephone calls and emails as they come through, whilst monitoring the company voice mailbox. • Support with Salesforce, including company checks, internal audits and updating staff records, creating and sending invoices, completing financial checks and ensuring that all invoices and paid works were compliant with company policies. • Sole responsibility of office charity days, banking and petty cash kept on site. • Tasked with managing office budgets. • Handling incoming invoices, and filing such paperwork and chasing payment where necessary; as well as handling and coding all office invoices on company eBis system • Meeting and greeting site guests, arranging visitor passes and organising catering/meeting rooms for client meetings • Assisting with events planning for both internal and external facing events • Liaising with the office manager to ensure smooth running of the office Show less

Customer Experience Coordinator

• Mar 2018 - Sep 2018

Duties included: • Developing and implementing change within the customer experience team to streamline the complaints management process • Assisting with ad hoc projects alongside multiple departments • Sole responsibility to organise the logistical elements of the CX team: including shipping samples to new business and handling shipment of replacement orders • First point of contact for telephone, email and webchat queries • Handling basic office duties and being a point of contact for staff regarding general enquiries • Dual responsibility with line manager of customer complaints, issuing credit notes, amending invoices and liaising with clients/customers daily about their orders Show less

Accounts Advisor

• Jan 2018 - Mar 2018

Duties included: • Using Microsoft suite to update accounts • Using internal systems to chase and investigate missing payments • Handling mail outs for untracked BACS payments • Communication with the wider missing payments teams to handle deadlines and urgent tasks Duties included: • Using Microsoft suite to update accounts • Using internal systems to chase and investigate missing payments • Handling mail outs for untracked BACS payments • Communication with the wider missing payments teams to handle deadlines and urgent tasks

Projects Coordinator

• Sep 2016 - Jan 2018

Duties included: • Creating and accessing invoices on QuickBooks as required for invoices and pro forma invoices • Handling and re-directing calls • Project administration of jobs, using Microsoft Office suite • Clear communication with clients throughout project lifecycle to ensure effective planning and organisation of project events • Implementation of company policies and practices throughout all jobs • Organisation and pro-active attitude towards work to ensure KPI’s met • Management of internal database, to comply with GDPR regulations and safeguarding of personal data • Sole responsibility of logistical management including: shipping, arranging transportation, handling shipment delays, preparing packages and loads, quality control of packages and overseeing inventory on site • Confident and clear communication with business director about all invoicing and logistics tasks, as well as effective communication with wider team to ensure deadlines met, and highlight any pain points or potential risks to ongoing projects Show less

Customer Care Operative

• Jul 2015 - Oct 2016

Duties included: • Handling incoming calls • Handling outbound calls and organising UK wide engineer attendance to site • Handling calls of a sensitive nature with respect and compassion on behalf of the client • Conflict resolution for unhappy customers of the client • Running and building reports for head office on KPIs and call volumes • Assistance in training new staff members as well as assistant in rolling out new call logging system Duties included: • Handling incoming calls • Handling outbound calls and organising UK wide engineer attendance to site • Handling calls of a sensitive nature with respect and compassion on behalf of the client • Conflict resolution for unhappy customers of the client • Running and building reports for head office on KPIs and call volumes • Assistance in training new staff members as well as assistant in rolling out new call logging system