HR Advisor

• Jun 2020 - Present

HR Assistant

• Jan 2019 - May 2020

Resource Administrator

• Sep 2018 - Dec 2018

Gillespie People Solutions Limited is a specialist recruitment organisation who has over 20 years experience gained within the recruitment marketplace therefore has a true understanding of what is required from a good recruiter. We want to engage with our customers learning about their challenges and working with them to identify together their strategy for the long term. Job Roles included:Completing and updating market mapsUpdating and tracking candidate interviews and offersBooking appointments and meeting roomsUpdating and checking work expensesGreeting candidates and visitors arriving into the officeConsistently updating the GPS candidate database, ensuring compliance with GDPR policiesFormatting candidate CV’sLiaising with company clientsDrafting job adverts and monitoring all job boardsWorking with all Microsoft programs including Word, PowerPoint, ExcelLeading graduate recruitment and graduate attraction

Customer Service Officer

• Aug 2016 - Sep 2018

Buchanan Galleries shopping centre is in the middle of Glasgow city centre, a city recognised as one of the top retail destinations in the UK. Home to John Lewis in Glasgow, and have over 80 of the best retail names under our roof, from retail giants to small independents. Job roles included:To take responsibility for being the first point of contact for all callers to the Customer Information Desk and ensuring that a high quality of service is delivered at all times.To ensure that all calls to the Customer Information Desk are dealt with promptly and professionally.To have full knowledge and ability to access all services of the Centre.To establish, develop and maintain effective working relationships with all work colleagues to ensure a 'one team approach' to the delivery of the Centre's performance standards and the business objectives.Ensure that team members are kept up to date with any information received following attendance at meetings whilst representing the Customer Information Desk.To ensure a professional and appropriate email and telephone manner is used at all times.To abide by cash handling policies when selling gift cards.

Telesales Agent

• Aug 2014 - Jul 2016

Weatherseal specialise in A-Rated, energy efficient product ranges including exclusive ECOa Windows and energy-efficient uPVC doors & conservatories, and aim to help to dramatically reduce your energy bills. Job roles included:To contact homeowners informing them of available home improvements Be able to distribute, collect and analyse data To be able to provide excellent customer service and listen to customer needs and requirements using appropriate telephone etiquetteTo be able to make discretionary decisions on whether a customer qualifies for promotionTrain new members of staff to the required level Ensure personal weekly KPIs are achieved