Chloe Gray

Senior Customer Success Manager at CitySwift
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Contact Information
us****@****om
(386) 825-5501
Location
Aberdeen, Scotland, United Kingdom, UK
Languages
  • English Native or bilingual proficiency

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Bio

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Credentials

  • CPC for Transport Managers (Passenger Transport)
    CILT (UK)
    Jul, 2018
    - Nov, 2024
  • Certified Customer Success Manager (CCSM) Level 5
    SuccessHACKER
    Mar, 2023
    - Nov, 2024
  • Certified Customer Success Manager (CCSM) Level 4
    SuccessHACKER
    Dec, 2022
    - Nov, 2024
  • Certified Customer Success Manager (CCSM) Level 3
    SuccessHACKER
    Nov, 2022
    - Nov, 2024
  • Certified Customer Success Manager (CCSM) Level 2
    SuccessHACKER
    Jun, 2022
    - Nov, 2024
  • Certified Customer Success Manager (CCSM) Level 1
    SuccessHACKER
    May, 2022
    - Nov, 2024

Experience

  • CitySwift
    • Ireland
    • Software Development
    • 1 - 100 Employee
    • Senior Customer Success Manager
      • Jan 2023 - Present

    • Customer Success Manager
      • Jul 2021 - Jan 2023

  • Stagecoach Bus
    • Truck Transportation
    • 700 & Above Employee
    • Commercial Analyst
      • Nov 2019 - Jul 2021

    • Operations Manager
      • Feb 2019 - Nov 2019

    • Acting Operations Manager
      • Oct 2018 - Feb 2019

    • Assistant Operations Manager
      • Sep 2017 - Sep 2018

    • Graduate Operations Manager
      • Sep 2016 - Sep 2017

      Structured graduate training programme covering all aspects of running a bus depot, including: - Operations- Engineering - Finance- Commercial - Marketing

  • Enterprise
    • United States
    • Travel Arrangements
    • 700 & Above Employee
    • Summer Intern
      • Jun 2015 - Sep 2015

      University summer job with duties including: - Taking reservations - Handling customer enquiries - Problem solving - Selling insurance products/upgrades University summer job with duties including: - Taking reservations - Handling customer enquiries - Problem solving - Selling insurance products/upgrades

  • Menzies Distribution
    • United Kingdom
    • Transportation, Logistics, Supply Chain and Storage
    • 700 & Above Employee
    • Student Placement
      • Sep 2014 - Dec 2014

      University module placement to improve the company induction process University module placement to improve the company induction process

  • Brimmond Bistro, Craibstone Golf Course
    • Aberdeen, United Kingdom
    • Waitress
      • May 2014 - Sep 2014

      Summer job during university holidays. - Opening up and closing - Taking orders - Serving customers Summer job during university holidays. - Opening up and closing - Taking orders - Serving customers

  • Camp Merriwood
    • Orford, New Hampshire, USA
    • Camp Counsellor
      • Jun 2013 - Aug 2013

      - Joint responsibility of a cabin of 7-8 year olds - Supporting general wellbeing and welfare of children - Leading activities such as tennis, waterskiing and cycling - Joint responsibility of a cabin of 7-8 year olds - Supporting general wellbeing and welfare of children - Leading activities such as tennis, waterskiing and cycling

  • Davidson Accounting
    • Aberdeen, United Kingdom
    • Accounts Assistant
      • Feb 2012 - Aug 2012

      Role during my school studies. Duties included: - First point of contact for clients - Compiling payslips - Sage accounting software - General administrative tasks Role during my school studies. Duties included: - First point of contact for clients - Compiling payslips - Sage accounting software - General administrative tasks

Education

  • Heriot-Watt University
    Bachelor's Degree, Business Management
    2012 - 2016
  • Robert Gordon's College
    High School
    1998 - 2012

Community

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