Experience

California Fresh Market

• United States
• Retail Groceries
• 1 - 100 Employee

• Customer Service Manager

  • Apr 2021 - Present

  Respond to cashier requests ensuring customers needs are met quickly and efficiently. Oversee, delegate and perform various daily tasks. Monitor employee performance through coaching, accountability and follow through. Perform checkout procedures efficiently and accurately. Assist sales floor team with keeping lanes tidy, clean, reduced wait times and assisting guests when needed. Assist store leadership with escalating customer, vendor and retail issues. Support front end managers and department managers by sharing observations to help develop talent.



Bath & Body Works

• United States
• Retail
• 700 & Above Employee

• Retail Store Manager

  • Feb 2016 - Jan 2021

  Sourced, hired and developed top talent. Manager payroll to sales forecast and flexed in the moment. Supervised 60+ employees during peak season and 30+ during non peak. Inspired consistency and drove a customer-first, selling culture. Held team accountable through planning, time management, delegating, coaching and performance action planning. Drove visual brand excellence, cleanliness and organization daily. Sourced, hired and developed top talent. Manager payroll to sales forecast and flexed in the moment. Supervised 60+ employees during peak season and 30+ during non peak. Inspired consistency and drove a customer-first, selling culture. Held team accountable through planning, time management, delegating, coaching and performance action planning. Drove visual brand excellence, cleanliness and organization daily.



rue21

• United States
• Retail
• 700 & Above Employee

• Retail Store Manager

  • Jan 2015 - Feb 2016

  Recruited and hired as an assistant manager. After 6 months promoted to store manager. Hired, developed and maintained quality staff and drove fragrance sales above company expectation. Maintained inventory levels through superb customer service and team accountability. Urgently kept updated on fashion trends and inspired fashion creativity amongst team. Recruited and hired as an assistant manager. After 6 months promoted to store manager. Hired, developed and maintained quality staff and drove fragrance sales above company expectation. Maintained inventory levels through superb customer service and team accountability. Urgently kept updated on fashion trends and inspired fashion creativity amongst team.



Body Central

• United States
• Apparel & Fashion
• 200 - 300 Employee

• Retail Store Manager

  • Jun 2012 - Jan 2015

  Hired on as an assistant manager and promoted to store manager after one year in role. Created a selling culture by hiring, training and motivating staff to keep customer-first mindset. Consistently drove highest conversion within the district. Inspired team to stay current on relevant trends and challenged teams creativity to create appealing fashion trends in-store. Hired on as an assistant manager and promoted to store manager after one year in role. Created a selling culture by hiring, training and motivating staff to keep customer-first mindset. Consistently drove highest conversion within the district. Inspired team to stay current on relevant trends and challenged teams creativity to create appealing fashion trends in-store.



Sears

• United States
• Retail
• 700 & Above Employee

• Retail Operations Specialist

  • Feb 2010 - Jun 2012

  Merchandising and customer service. Delivered excellent customer service by greeting, assisting and engaging with each customer. Addressed customer complaints and inquiries by providing solutions. Responsible for store organization, maintaining inventory levels by processing daily shipments, updating clothing sections and mannequins and accurately setting in-store promotions daily. Merchandising and customer service. Delivered excellent customer service by greeting, assisting and engaging with each customer. Addressed customer complaints and inquiries by providing solutions. Responsible for store organization, maintaining inventory levels by processing daily shipments, updating clothing sections and mannequins and accurately setting in-store promotions daily.