Experience

HMK | Hard Metal Knives

• United Kingdom
• Machinery Manufacturing
• 1 - 100 Employee

• Sales Administrator

  • Aug 2017 - Present

  HMK Ltd specialises in the manufacture of industrial machine knives made in-full and in-part from Tungsten Carbide and other hard metals such as High Speed Steel. In addition, we offer the same service on a wide variety of replacement Tungsten Carbide wearparts for high-speed processing machinery for blue chip customers around the world.• Customer enquiry handling• Pro-forma invoices and quotations• Sales order entry • Invoicing • Purchasing - including creation of purchase orders and understanding stock levels• Despatch paperwork (UK and export)• Export documentation including EUR1, Letters of Credit etc. (training is available)• Correspondence with couriers and shipping agents• Business partner records up-keep• General office duties such as filing and document/drawing archiving• Correspondence with worldwide Customers/Agents/Distributors• In-coming telephone call answering • Post – opening, distribution and taking nightly post • Correspondence with suppliers• Open quotation/lead follow-up• Pro-active sales of complimentary products• Day to day liaison between internal sales team/production/stores• Complaints handling – respond and recordI was able to take on more responsibility and I started to get involved in helping within our Accounts team with uploading invoices, chasing customer and supplier accounts and the payment run. I also have the responsibility of organising events and exhibition, booking the travel and accommodation.Systems used: SAP



Jobwise Ltd

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Recruitment Resourcer

  • Oct 2016 - Aug 2017

  Established over 33 years ago, Jobwise is one of the North West’s leading independent recruitment agencies. Operating from 4 Hubs, our reputation for providing temporary and permanent office support staff to public and private sector clients is exemplary. We simply LOVE what we do! Our unique selling point is our people and we are looking for an enthusiastic and ambitious individual to join our talented and successful team in Stockport.• Resourcing candidates through a variety of pro active tasks• Working to deadlines in order to find suitable candidates for jobs• Managing a database of candidates and match them to a variety of positions• Writing job advertisements and dealing with responses• Interviewing candidates and ensuring compliant with quality standards • Providing support for candidates throughout the hiring process including interview preparation and top tips as well as general advice on all aspects of job hunting such as CV writing and dress codes• Sourcing leads and new business opportunities for sales team• Confident in dealing with clients and candidates• Providing "first point of contact” for all calls and visitors to the hub• Supporting the hub with various admin tasks • Working as part of a team to hit individual and team KPI’s and targets



Select Property

• United Kingdom
• Real Estate
• 100 - 200 Employee

• Receptionist/ Administration Executive

  • Jul 2013 - Oct 2015

  I started my career at Select Property Group in July 2013 as a Receptionist / Administration Executive. My role was varied at Select Property Group, it was my main priority to meet and greet all customers, visitors and employees to ensure everyone was made to feel welcome and had the best experience of Select Property Group. My other responsibilities included:• Assist with providing professional reception service to visitors and customers. • Meeting customers’ needs• Dealing with enquiries via telephone and email• Managing filing systems• Organising the office layout and maintaining supplies of equipment• Organising events• Arranging travel and accommodation• Organize and schedule meetings and appointments• Maintaining the condition of the office and arranging for necessary repairs• Administration duties – post, stationary, breakfast/lunch orders• Organising shipment’s overseas – Inxpress• Arranging / Helping at Investor events• Discussing problems with staff• Dealing with staff holidays and sickness• Dealing with employment contracts• Arranging regular testing for electrical equipment and safety devices• Responsible for the planning and supervision office maintenance• Raising purchase orders and invoice taking• Health and Safety – making sure we meet the regulations, arrange training, fire marshalls.I was able to take on more responsibility and I started to get involved in helping within our Marketing and Sales departments doing “Lead Distribution”. Lead Distribution is handling all the leads that come into the company making sure there are no duplicates, no problems with the leads and distributing them to our sales team. I was able to put leads onto our system Property Base and run reports for the Marketing and Sales team.Achievements • Attained rewards for exceeding customer’s expectations. • Rewarded for excellent customer service for example skiing holidays.



EdwardsHoyle Solicitors

• Admin Assistant

  • Mar 2012 - Aug 2014

  • Provided an exceptional level of customer service and maintained high standard of the office.• Liaised with clients/lawyers on a daily basis, answering calls and e-mails in a prompt and courteous manner. • Using Proclaim to log client flies and offering support to lawyers.Achievements• Attained rewards for exceeding customer’s expectations. • Demonstrated an ability to communicate well with a wide range of clientele. • Provided an exceptional level of customer service and maintained high standard of the office.• Liaised with clients/lawyers on a daily basis, answering calls and e-mails in a prompt and courteous manner. • Using Proclaim to log client flies and offering support to lawyers.Achievements• Attained rewards for exceeding customer’s expectations. • Demonstrated an ability to communicate well with a wide range of clientele.



Wade Claims Management

• Telesales Advisor

  • Jun 2011 - Mar 2012

  • Deliver prepared sales talks, reading from scripts that describe product and services, in order to persuade potential customer to purchase the product or service.• Selling a new range of products and services to both new and existing clients.• Closing sales and making plans to gain repeat business. Achievements • Improved sales techniques. • Deliver prepared sales talks, reading from scripts that describe product and services, in order to persuade potential customer to purchase the product or service.• Selling a new range of products and services to both new and existing clients.• Closing sales and making plans to gain repeat business. Achievements • Improved sales techniques.



Card Factory

• United Kingdom
• Retail
• 700 & Above Employee

• Sales Assistant

  • Jun 2010 - Mar 2011

  Shop assistant involving stock control for shelf displays and direct interaction with the public on sales. Shop assistant involving stock control for shelf displays and direct interaction with the public on sales.