Experience

Vanson Bourne

• United Kingdom
• Market Research
• 1 - 100 Employee

• Head of Innovations

  • Sep 2022 - Present

  Newbury, England, United Kingdom

• Associate Director (Research)

  • Jul 2021 - Sep 2022

  United Kingdom

• Interim Research Director

  • May 2020 - Jul 2021

  Newbury, England, United Kingdom

• Associate Director (Research)

  • Apr 2019 - May 2020

• Senior Project Manager

  • Jan 2018 - Mar 2019

  Newbury, Berkshire, United Kingdom

• Project Manager

  • Mar 2014 - Jan 2018



TTi Global

• Research Manager

  • Sep 2010 - Mar 2014



Human Race Ltd

• Race Crew

  • Jan 2005 - May 2012



Lorien Customer Focus (Lorien Connect / Lorien Research)

• Senior Research Executive

  • Jan 2007 - Sep 2010

  Project Director of multi-million pound continuous European postal customer satisfaction survey for automotive manufacturer. *Principal point of contact with senior clients, providing frequent updates on project status. *Report and report website design. *Training client staff on use of report website including the interactive action planning aspect of the website. *Full financial control of the project, including invoice and contribution calculation. *Ensure smooth running of… Show more Project Director of multi-million pound continuous European postal customer satisfaction survey for automotive manufacturer. *Principal point of contact with senior clients, providing frequent updates on project status. *Report and report website design. *Training client staff on use of report website including the interactive action planning aspect of the website. *Full financial control of the project, including invoice and contribution calculation. *Ensure smooth running of sample management, questionnaire printing and dispatch, returned questionnaire processing and reporting. *Calculate quotations for ad-hoc requests. *Oversee handling of dealer queries. *Manage ongoing report generation and checking. Project Director of Syndicated European online dealer satisfaction survey for 18 automotive manufacturing brands. *Principal point of contact with all senior clients. *Organise annual syndicate meeting, collating client proposals, prepare voting presentation, chairing of annual and any extraordinary meetings, presenting new features to clients. *Manage online questionnaire set up/amendments, email invitation distribution, report design and checking. *Original design of online communications portal for sharing information with the clients, designing ongoing improvements for the website and liaising with technical department to add enhancements and writing the user guide. *Production of quotations for clients' additional requirements. Project Director of ad-hoc global online parts manager survey for automotive manufacturing group. *Write proposal documentation, including cost model and timings. *Oversee Research Executive project managing the survey, assisting with client liaison, data analysis and executive summary writing. *Present results of survey to clients plus around 20 of their colleagues. Show less



Lorien Customer Focus (Lorien Research)

• Research Executive

  • Feb 2004 - Jan 2007

  Project Manager of ad-hoc European online dealer satisfaction survey *Liaise with market contacts to collect sample and any required translations. *Provide fieldwork updates to clients. *Design report template. *Assist with set up of syndicated version survey. *Project Manager of ad-hoc global online parts manager survey. *Assist with writing proposal. *Analyse data and write executive summaries. *Create presentation and present results to clients. Project Manager… Show more Project Manager of ad-hoc European online dealer satisfaction survey *Liaise with market contacts to collect sample and any required translations. *Provide fieldwork updates to clients. *Design report template. *Assist with set up of syndicated version survey. *Project Manager of ad-hoc global online parts manager survey. *Assist with writing proposal. *Analyse data and write executive summaries. *Create presentation and present results to clients. Project Manager of other ad-hoc surveys including online and postal employee surveys and an online fleet manager's survey. Program complex online surveys using HTML and Template Toolkit to create the surveys in an in-house package. Show less



Lorien Customer Focus

• Research Assistant

  • Aug 2002 - Feb 2004

  *6-months full time work placement as part of degree, followed by part time work while completing course. *Assisting on many continuous and ad-hoc surveys, including report checking and charting. *Reviewing and editing videos of automotive sales mystery shopping visits.