Office Manager / Executive Assistant

• Jul 2023 - Present

Operations Coordinator

• May 2022 - Nov 2022

Co-managed and trained the outsourcing team on various tasks involving home contracts and other high-priority documentation. Processed and handled home-buying/selling contracts from multiple states that require high attention to detail all while meeting SLA. Helped create Standard Operating Procedures. Collaborated with cross-functional teams in order to deliver a smooth experience for every customer. Appointed main go-to Operations Coordinator for cross-functional teams to contact during weekend shift. Show less

Community Lead

• Oct 2021 - May 2022

Maintained 100% Net Promoter Score at 97% capacity by providing excellent customer service to all members.Cultivated strong relationships between members and the Community Team to improve retention and build community.Handled building operations by managing Salesforce, inventory management, handling problems with a solution-oriented mindset, and escalating any outstanding issues when necessary.Collaborated with cross-functional teams to provide top-quality member experience and overall business success. Show less

Community Associate

• Apr 2021 - Oct 2021

Promoted within a six-month timeframe for exceptional performance and supporting company culture.Managed the front desk and provided a positive member experience by creating a welcoming environment as the face of the building.Collaborated with colleagues to provide members with valuable networking opportunities through weekly events.Trained and onboarded new Community Associate hires.

Front Desk Associate

• May 2019 - Dec 2019

Managed guest reservations for a 52-room hotel. Handled money transactions and maintained discretion with sensitive information. Catered to guests' special requests, helped with any questions they had, and went the extra mile to ensure guests had a positive experience at the hotel. Managed guest reservations for a 52-room hotel. Handled money transactions and maintained discretion with sensitive information. Catered to guests' special requests, helped with any questions they had, and went the extra mile to ensure guests had a positive experience at the hotel.

International Au Pair

• Aug 2017 - Jul 2018

Responsible for the well-being of 2 children (ages 8 and 4). Performed household duties as needed. Gained international experience by being immersed in the German culture and learning the language. Responsible for the well-being of 2 children (ages 8 and 4). Performed household duties as needed. Gained international experience by being immersed in the German culture and learning the language.

Retail Associate

• Jul 2017 - Aug 2017

Greeted all customers entering the store with a positive and welcoming attitude. Provided excellent customer service to all customers. Managed money transactions, pet grooming appointments on the company's database, and handled any other inquiries. Greeted all customers entering the store with a positive and welcoming attitude. Provided excellent customer service to all customers. Managed money transactions, pet grooming appointments on the company's database, and handled any other inquiries.

Kitchen Manager

• Jun 2016 - Jul 2017

Oversaw the preparations of two meals a day for over 200 guests six days a week. Ensured all food preparation aligned with the health code and food safety regulations. Supervised five other employees. Oversaw the preparations of two meals a day for over 200 guests six days a week. Ensured all food preparation aligned with the health code and food safety regulations. Supervised five other employees.