Chloe Barnard
Senior Customer Success Manager at Solsten- Claim this Profile
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Bio
Dylan Tredrea
I worked with Chloe for a year at Zeptolab. Initially Chloe was focused on her work with tier 2 stores/operators and only worked with me part time on publishing projects. It was quickly clear how strong Chloe's drive, determination, and work ethic is though, so I ended up spending most of that year pushing to get more and more of her time. As a result, I was fortunately to have Chloe working with me and publishing full time for the last few months of her time at Zeptolab. Even though it wasn't a ton of calendar time, Chloe completely reworked, organized, and streamlined everything we were doing with business development. As a result how publishing now does biz dev is miles above our previous level and we have Chloe to thank for this. It was a pleasure working with her from both personal & professional perspectives and I can highly recommend Chloe as someone who will certainly be a meaningful, impactful addition to any team.
Dylan Tredrea
I worked with Chloe for a year at Zeptolab. Initially Chloe was focused on her work with tier 2 stores/operators and only worked with me part time on publishing projects. It was quickly clear how strong Chloe's drive, determination, and work ethic is though, so I ended up spending most of that year pushing to get more and more of her time. As a result, I was fortunately to have Chloe working with me and publishing full time for the last few months of her time at Zeptolab. Even though it wasn't a ton of calendar time, Chloe completely reworked, organized, and streamlined everything we were doing with business development. As a result how publishing now does biz dev is miles above our previous level and we have Chloe to thank for this. It was a pleasure working with her from both personal & professional perspectives and I can highly recommend Chloe as someone who will certainly be a meaningful, impactful addition to any team.
Dylan Tredrea
I worked with Chloe for a year at Zeptolab. Initially Chloe was focused on her work with tier 2 stores/operators and only worked with me part time on publishing projects. It was quickly clear how strong Chloe's drive, determination, and work ethic is though, so I ended up spending most of that year pushing to get more and more of her time. As a result, I was fortunately to have Chloe working with me and publishing full time for the last few months of her time at Zeptolab. Even though it wasn't a ton of calendar time, Chloe completely reworked, organized, and streamlined everything we were doing with business development. As a result how publishing now does biz dev is miles above our previous level and we have Chloe to thank for this. It was a pleasure working with her from both personal & professional perspectives and I can highly recommend Chloe as someone who will certainly be a meaningful, impactful addition to any team.
Dylan Tredrea
I worked with Chloe for a year at Zeptolab. Initially Chloe was focused on her work with tier 2 stores/operators and only worked with me part time on publishing projects. It was quickly clear how strong Chloe's drive, determination, and work ethic is though, so I ended up spending most of that year pushing to get more and more of her time. As a result, I was fortunately to have Chloe working with me and publishing full time for the last few months of her time at Zeptolab. Even though it wasn't a ton of calendar time, Chloe completely reworked, organized, and streamlined everything we were doing with business development. As a result how publishing now does biz dev is miles above our previous level and we have Chloe to thank for this. It was a pleasure working with her from both personal & professional perspectives and I can highly recommend Chloe as someone who will certainly be a meaningful, impactful addition to any team.
Experience
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Solsten
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Germany
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IT Services and IT Consulting
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1 - 100 Employee
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Senior Customer Success Manager
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Sep 2022 - Present
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Tilting Point
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United States
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Computer Games
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100 - 200 Employee
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Senior Customer Success Manager
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Mar 2022 - Sep 2022
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Customer Success Manager
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Mar 2020 - Mar 2022
Overseeing the lifecycle of customers including onboarding, education and training, identifying opportunities, and ensuring developer partner's retention and renewal. - Develop customer relationships, ensuring they understand our services and we understand their goalsWork closely with customers to understand their business challenges and recommend creative strategies to increase value with Tilting Point- Provide training and education on our services and tools through demos and custom guides.- Collaborate with customers during the onboarding process to integrate their data platforms into Tilting Point's systems- Coordinate all Tilting Point teams to deliver the best in class Publishing services on the market- Assist with assigning Jira tickets and managing tasks for the UA team and developersMonitor and manage customer health to proactively identify customer issues and needs and address to the delight of the customers
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Autodesk España
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Spain
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Software Development
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1 - 100 Employee
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Customer Success - Digital
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Jun 2019 - Mar 2020
Responsible for generating long-term relationships through direct engagement and pipeline development with customers. - Prioritising high opportunity target accounts within an assigned set of accounts and territory - Understanding customer industry and product challenges and providing a solutions-based approach - Use Salesforce.com to document all customer opportunities and customer activity. - Responsible for achieving renewal revenue & new business targets by managing, building and developing a pipeline of renewal sales opportunities.- Work autonomously, leveraging personal sales experiences, personal network, and tools to help the customer reach their business goals with Autodesk Solutions.- Confident presenting solutions to C-Level executives and high level decision makers.- Enhancing the customer experience & journey to add value and increase renewal rate
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ZeptoLab
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Spain
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Computer Games
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100 - 200 Employee
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Publishing Business Development
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Apr 2018 - Jun 2019
Actively searching the market for publishing partners to build & strengthen the ZeptoLab brand.Develops relationships with potential mobile publishing partners. Responsible for delivering the brand strategy via marketing materials, conference attendance and regular business meetings. Key Contributions:• Proactively build process and implement strategy with Developers and colleagues for the new Publishing initiative.• Deep knowledge of mobile market and game trends in order to deliver concepts to Stakeholders in weekly meetings.• Promotes the company brand whilst searching the market for new game concepts for game development and outsource partners.
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Key Account Manager
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Aug 2015 - Jun 2019
Responsible for the distribution of the APK's and HTML5 titles to alternative channels. This included understanding global market potential, sourcing content providers and managing partnerships for a mutually successful relationship. Ordering development projects and managing the financial profit and loss of these distributions channels.
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Steel Media Ltd
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United Kingdom
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Events Services
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1 - 100 Employee
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Account Project Manager
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Jun 2013 - Jul 2015
Member of the B2B Sales Team responsible for project management and sales, recruitment promotions and the sponsorship for PG Connects conferences. Managed client relationships and co-ordinated partner deliverables. Addressed any concerns and resolved issues. Maintained Google documents for processes and proposal support.• Created media packs and sales presentations for various events and services.• Sold advertisement spaces on the PG Biz website and verified that jobs were live and promoted by weekly editorial and social media networks.• Travelled globally to attend games conferences, hold meetings, source new clients while setting up events, and looked after current clients during events. Managed event projects and advertising to endure client satisfaction.
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Scottish Widows
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United Kingdom
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Financial Services
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700 & Above Employee
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Account Manager
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Dec 2008 - Feb 2012
Account Manager and Business DevelopmentA self motivated and experienced sales person, with a strong record of success. Highly organised with an aptitude for communication with people from all walks of life. A personable, positive and enthusiastic individual who thrives working within a progressive financial services environment. Established and maintained working relationships with Financial Advisers via the telephone, email and industry events.Organised and prioritised contact strategy.Completed all documentation to a high standard while complying with industry compliance guidelines.Managed diary and workload to ensure that incoming queries were dealt with in a timely manner whilst also making pro-active contacts to increase profit.Monitored market and competitor activities and provided relevant reports and information.Achieved 126% of Sales target in 2010 - Winner of Scottish Widows ‘Dream Incentive’ Award.
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Education
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University of Brighton
BA (Hons) Cultural Historical Studies -
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Huish Episcopi Comprehensive School
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