Experience

Reed Wellbeing

• United Kingdom
• Wellness and Fitness Services
• 100 - 200 Employee

• Health & Wellbeing Coach Co-ordinator

  • Oct 2020 - Present



Love Recruitment Ltd

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Account Manager

  • Sep 2019 - Aug 2020

  We are your guide to everything health and fitness jobs in the UK related. We are a specialist fitness recruitment agency based in Vauxhall, South East London. We recruit across the UK, helping candidates find a great fitness job and clients to find the best fitness talent. We specialise in fitness jobs across the franchise, private, public and commercial sectors. We save you time, act as your agent to find the best candidates and give you a long term and effective return on your investment with us. We become complete partners and account managers for our clients.My role at Love Recruitment involves working on several of the accounts, assisting in recruiting all levels within their businesses. With my background as a Customer Experience Manager and having worked up through every position in Health and Fitness, I believe I have a really strong understanding of what good looks like.



Virgin Active

• United Kingdom
• Wellness and Fitness Services
• 700 & Above Employee

• Customer Experience Manager - Mayfair

  • Dec 2018 - Aug 2019

  Customer service; creating a great first impression and providing a faultless representation of the Health Club.To create and drive an effective and fun members activity including magic moments to delightfully surprise the customers every day. Work with the sales team to define a strategy to grow membership, identifying partnerships and corporate opportunitiesTo co-ordinate the Front of House Host team daily to effectively deliver excellent customer service in all areas of the club and facilitiesDealing with any member feedback, taking ownership of the situation and escalating the issue where necessary.Opening and closing duties of the department, health & safety and security checksService (Duty) Manager shifts per week; opening or closing the club & being the responsible Manager whilst on shift.Drive customer retention & deliver an unforgettable experience

• Member Services Manager - Walbrook

  • May 2018 - Dec 2018

  Managing the bustling Front of House department, ensuring the function runs efficiently & supports the wider club operations whilst providing exceptional customer service.Daily management of the FOH team including recruitment, training, development & performance management, as well as rota’s & payroll.FOH Management duties including weekly banking, maintenance of the computer and phone systems, and monitoring/reporting procedures.Dealing with all member enquiries & feedback regarding their membership & club services via email, phone & face to face, ensuring excellent member experience.Maintaining accurate & secure records of member details and to ensure prompt & accurate collection of their fees.To deliver service recovery where necessary and to positively influence retention levels by proactively engaging with members about their usage levels.Service (Duty) Manager shifts per week; opening or closing the club & being the responsible Manager whilst on shift.

• Membership Sales Consultant - Chelmsford

  • Feb 2016 - May 2018

  Responsible for generating prospects and members through building relationships both inside and outside of the health club. Networking with local businesses, organisations and promoting health and fitness through the brand. Main responsibilities include achieving a monthly target as well as club, meeting the four main KPI’s, working in a competitive team environment and using the product knowledge to exceed individual targets. Delivering excellent customer service to new and existing members ensuring that they get the best experience possible. Being analytical at all times with a ‘can do’ attitude, providing great time management and organisation skills.



Karen Hardy Studios

• United Kingdom
• Wellness and Fitness Services
• 1 - 100 Employee

• Sales Executive

  • Feb 2015 - Jan 2016

  Researching the market, related products & approaching potential new members. Creation and production of new B2B and B2C sales leads, working to maintain and develop new and existing client relationships.Understanding and developing sales techniques, ensuring client satisfaction at every stage & working to achieve both individual and team targets. Advising on forthcoming product developments & working on strategy with Marketing team, focussing on achieving KPI's & initiatives set.



Monsoon Accessorize

• United Kingdom
• Retail
• 700 & Above Employee

• Sales Assistant

  • Aug 2013 - Nov 2013

  Serving and assisting customers with their purchases and ensuring that customer service is of a high standard, combining product knowledge, styling assistance and providing a friendly, welcoming shopping environment.