Experience

Gallo Center for the Arts

• Performing Arts
• 1 - 100 Employee

• Usher Supervisor

  • Feb 2023 - Present

  • Supervise groups of 2-8 volunteer ushers by overseeing a theatre floor and problem solving when issues occur ensuring the shows run smoothly. • Resolve complaints with patrons by communicating and offering alternative solutions to uphold Gallo standards resulting in patron satisfaction. • Lead school groups during field trip shows by directing them to their assigned seating section ensuring that everyone has a seat and that groups stay together. • Supervise groups of 2-8 volunteer ushers by overseeing a theatre floor and problem solving when issues occur ensuring the shows run smoothly. • Resolve complaints with patrons by communicating and offering alternative solutions to uphold Gallo standards resulting in patron satisfaction. • Lead school groups during field trip shows by directing them to their assigned seating section ensuring that everyone has a seat and that groups stay together.



The Vine House

• United States
• Non-profit Organizations

• Hostess/Busser/Server

  • Jan 2022 - May 2023

  • Developed excellent customer service by resolving customer complaints producing customer satisfaction. • Trained new employees by explaining responsibilities and appointing tasks resulting in employee efficiency. • Managed the restaurant flow by pacing reservations and walk-ins which reduced employee stress. • Developed excellent customer service by resolving customer complaints producing customer satisfaction. • Trained new employees by explaining responsibilities and appointing tasks resulting in employee efficiency. • Managed the restaurant flow by pacing reservations and walk-ins which reduced employee stress.



Skewers Kabob House

• United States
• Restaurants
• 1 - 100 Employee

• Hostess

  • Jun 2022 - Dec 2022

  • Hosted and worked banquets with a team of 2-4 people resulting in the development of a strong work ethic and team spirit. • Mediated conflicts between employees by listening to complaints and clarifying miscommunications creating a positive work environment. • Supervised new employees by gently correcting any mistakes to help them understand the job and feel comfortable. • Hosted and worked banquets with a team of 2-4 people resulting in the development of a strong work ethic and team spirit. • Mediated conflicts between employees by listening to complaints and clarifying miscommunications creating a positive work environment. • Supervised new employees by gently correcting any mistakes to help them understand the job and feel comfortable.



Second Nature

• Israel
• Software Development
• 1 - 100 Employee

• Receptionist

  • Dec 2020 - Sep 2021

  • Oversaw the social media accounts by posting products and business updates which promoted the company brand. • Organized the office by filing paperwork resulting in a professional and tidy workplace. • Scheduled appointments with customers and answered the phone ensuring that the company had steady business. • Oversaw the social media accounts by posting products and business updates which promoted the company brand. • Organized the office by filing paperwork resulting in a professional and tidy workplace. • Scheduled appointments with customers and answered the phone ensuring that the company had steady business.



Austin's Coffee Crafters

• Barista

  • Aug 2019 - Mar 2020

  • Crafted delicious coffee by paying attention to detail and learning from skilled teammates. • Improved customer service skills by listening attentively to unsatisfied customers in order to resolve complaints. • Baked pastries and other house goods by following recipe instructions ensuring consistent results. • Crafted delicious coffee by paying attention to detail and learning from skilled teammates. • Improved customer service skills by listening attentively to unsatisfied customers in order to resolve complaints. • Baked pastries and other house goods by following recipe instructions ensuring consistent results.