Receptionist

• Jul 2020 - Present

• Greet clients • Answer multiple phone lines • Set appointments • Support other staff members • Provides clerical support as needed • Keep detailed call tallies • Notarize documents • Greet clients • Answer multiple phone lines • Set appointments • Support other staff members • Provides clerical support as needed • Keep detailed call tallies • Notarize documents

Legal Secretary/Receptionist/Legal Assistant

• Aug 2019 - Apr 2020

• Answer multiple phone lines • Greet clients • Set appointments • Take accurate messages and file notes • Prepare client correspondence • Interface between attorney and callers to exchange information and help problem solve to achieve client objectives. • Manage office calendar, filing and archival systems • Design advertising, marketing materials and newsletters • Support other staff members • Oversee social media and website • Witness and notarize documents • Maintain structured follow-up and conflicts system • Open new case files Show less

Legal Support Clerk

• Sep 2018 - Aug 2019

-Performs administrative duties such as preparing check requests and travel reimbursements -Assists with the billing process using accounting software -Ensures that all documents have been proofread, edited and revised as necessary -Updates and maintains business development contacts -Responds to numerous phone calls and emails in a professional manner -Develops and maintains smooth working relationship wiht staff, attorneys and clients -Assists with opening and closing of new files Show less

Customer Service

• Jun 2017 - Aug 2018

-Answers phones and responds to customer requests -Provides customer with product and service information -Identifies, researches and resolves customer issues using computer systems -Keeps up on training and changes within client protocols -Provides timely and accurate and accurate information to customers' questions and requests -Resolves customer concerns quickly and efficiently through their knowledge of the product or program -Partners with the customer concerns quickly and efficiently through their knowledge of the product or program -Communicates with co-workers, management, clients, and others in a courteous and professional manner -Complies with and adheres to MetaSource policies and procedures -All communications with customers are via phone, email, and letter. Show less

Fraud Investigator

• Aug 2016 - Jun 2017

-Perform verification on orders that are selected for review to ensure validity. -Perform research using online search tools and by contacting customers and banks to verify information. -Provide customer service to customers who respond to contacts made by the Fraud Prevention Team. -Attempt to stop any approved fraud orders fround by calls or linking orders by contacting the warehouses or carriers whichever applies. -Work closely with Team Lead and Managers to help identify and stop new fraud trends. -Work closely with the Customer Care department to ensure custoemr satisfaction for all legitmate Overstock.com customers. -Perform other duties as required and assigned by manager and upper management. -Follow legal policies as directed. Show less

Career Services

• 2016 - 2016

Visitors Center Intern

• Jan 2015 - May 2015

-Give tours around the State Capitol -preserve history within capitol -Update Social Media sites -Update website information -Give tours around the State Capitol -preserve history within capitol -Update Social Media sites -Update website information

Public Relations Intern

• Sep 2014 - Nov 2014

-Helping assist with current projects -Managing Facebook Page -Write Press releases -Helped organize Tour De Utah -Helping assist with current projects -Managing Facebook Page -Write Press releases -Helped organize Tour De Utah

Marketing Intern

• May 2014 - Aug 2014

-Helped write/edit a book with a current attorney -Send out free books to the public about injury law -Helped attorney's with current cases within the law firm -Helped write/edit a book with a current attorney -Send out free books to the public about injury law -Helped attorney's with current cases within the law firm