Experience

Unifai

• France
• Software Development
• 1 - 100 Employee

• Manager, Customer Success

  • Mar 2022 - Present



Lucca

• France
• Software Development
• 400 - 500 Employee

• Customer Success Manager

  • Jan 2021 - Dec 2021

  Team management (4 people) Working actively on strategic projects for the UB

• Consultante Customer Success

  • Jan 2019 - Dec 2020

  1. Project Management : 70% of my time is dedicated to implement our SAAS solutions for our clients : - Auditing their needs - Doing the set up - Training clients to ensure a total autonomy once the project is launched We do manage about 15 projects at the same time and there is an important technical aspect. 2. Customer Success/Support 20% of my time is about answering and fixing our clients' problems. We operate technical support… Show more 1. Project Management : 70% of my time is dedicated to implement our SAAS solutions for our clients : - Auditing their needs - Doing the set up - Training clients to ensure a total autonomy once the project is launched We do manage about 15 projects at the same time and there is an important technical aspect. 2. Customer Success/Support 20% of my time is about answering and fixing our clients' problems. We operate technical support internally. 3. Transversal projects The last 10% of my time is allocated to transversal projects to structure and improve our service.



Orange

• France
• Telecommunications
• 700 & Above Employee

• Marketing Analyst

  • Jan 2018 - Dec 2018

  VIE in London. Working on a major cross-functional project lead by Strategic Marketing, which defines and aligns key marketing priorities for the Group and Countries. - Providing market and customer analysis for marketing topics, including transversal aspects such as trends and customer needs, and individual strategic topics - Co-authoring the project papers and presentations - Collaborating with other entities to refine it - Creating workshop and other materials and… Show more VIE in London. Working on a major cross-functional project lead by Strategic Marketing, which defines and aligns key marketing priorities for the Group and Countries. - Providing market and customer analysis for marketing topics, including transversal aspects such as trends and customer needs, and individual strategic topics - Co-authoring the project papers and presentations - Collaborating with other entities to refine it - Creating workshop and other materials and presentations linked to marketing topics - Maintaining library of the project deliverables and raw materials - Work on specific ad-hoc or new topics Show less VIE in London. Working on a major cross-functional project lead by Strategic Marketing, which defines and aligns key marketing priorities for the Group and Countries. - Providing market and customer analysis for marketing topics, including transversal aspects such as trends and customer needs, and individual strategic topics - Co-authoring the project papers and presentations - Collaborating with other entities to refine it - Creating workshop and other materials and… Show more VIE in London. Working on a major cross-functional project lead by Strategic Marketing, which defines and aligns key marketing priorities for the Group and Countries. - Providing market and customer analysis for marketing topics, including transversal aspects such as trends and customer needs, and individual strategic topics - Co-authoring the project papers and presentations - Collaborating with other entities to refine it - Creating workshop and other materials and presentations linked to marketing topics - Maintaining library of the project deliverables and raw materials - Work on specific ad-hoc or new topics Show less



Nestlé

• Switzerland
• Food and Beverage Services
• 700 & Above Employee

• Category Manager Assistant

  • Jul 2017 - Dec 2017

  1/ Analyze and identify the different factors of sales evolution - Level of product diffusion (large-scale retail outlet & drive) - Appreciation of sell-in and sell-out via data sharing - Analysis of distributor/consumer focus groups to appreciate sales performance - Follow-up of promotional efficiency - Observation of shelves indicators 2/ Contribute to the action plan implementation - Participation to the… Show more 1/ Analyze and identify the different factors of sales evolution - Level of product diffusion (large-scale retail outlet & drive) - Appreciation of sell-in and sell-out via data sharing - Analysis of distributor/consumer focus groups to appreciate sales performance - Follow-up of promotional efficiency - Observation of shelves indicators 2/ Contribute to the action plan implementation - Participation to the Business Plan 2018 for retail banners - Preparation of retail banners appointments and presentations 3/ Handle the communication aids for the corporate and the client - Creation of specific aids and leaflets - Development and follow-up of trade opération Show less 1/ Analyze and identify the different factors of sales evolution - Level of product diffusion (large-scale retail outlet & drive) - Appreciation of sell-in and sell-out via data sharing - Analysis of distributor/consumer focus groups to appreciate sales performance - Follow-up of promotional efficiency - Observation of shelves indicators 2/ Contribute to the action plan implementation - Participation to the… Show more 1/ Analyze and identify the different factors of sales evolution - Level of product diffusion (large-scale retail outlet & drive) - Appreciation of sell-in and sell-out via data sharing - Analysis of distributor/consumer focus groups to appreciate sales performance - Follow-up of promotional efficiency - Observation of shelves indicators 2/ Contribute to the action plan implementation - Participation to the Business Plan 2018 for retail banners - Preparation of retail banners appointments and presentations 3/ Handle the communication aids for the corporate and the client - Creation of specific aids and leaflets - Development and follow-up of trade opération Show less



Renault Group

• France
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Project Manager Assistant

  • Mar 2016 - Aug 2016

  Member of the C@RE 2.0 Program (Customer Satisfaction Program) Contribute to the deployment of the C@RE 2.0 Program for Dacia Brand and other Group Renault Clients in a multicultural atmosphere Structure the development plan in relation with all the Program operators (Corporate/Countries/Regions..) Elaborate the incentives to deploy in the scope of the Program Participate in the organization of seminars/clubs/reviews Member of the C@RE 2.0 Program (Customer Satisfaction Program) Contribute to the deployment of the C@RE 2.0 Program for Dacia Brand and other Group Renault Clients in a multicultural atmosphere Structure the development plan in relation with all the Program operators (Corporate/Countries/Regions..) Elaborate the incentives to deploy in the scope of the Program Participate in the organization of seminars/clubs/reviews



My Little Paris

• France
• Online Audio and Video Media
• 100 - 200 Employee

• CRM Project Manager Assistant

  • Sep 2015 - Mar 2016

  Establish and handle the follow up of objectives (realization of the sales plan and sales strategy, bimonthly reports,..) Support for the development of e-commerce projects Devise, develope and handle customer relationship Maximize and optimize the client relationship strategy Manage subscribers' needs and expectations Help in the improvement of managing tools (front office and back office) Monitor social networks Establish and handle the follow up of objectives (realization of the sales plan and sales strategy, bimonthly reports,..) Support for the development of e-commerce projects Devise, develope and handle customer relationship Maximize and optimize the client relationship strategy Manage subscribers' needs and expectations Help in the improvement of managing tools (front office and back office) Monitor social networks