Chizoba Ihetughe
Information Technology Specialist at Federal University of Technology Owerri- Claim this Profile
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English -
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Igbo -
Topline Score
Bio
Credentials
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MCITP
Microsoft
Experience
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Technology jobs update
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Higher Education
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300 - 400 Employee
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Information Technology Specialist
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Nov 2019 - Present
• Troubleshoot system failures and provide solutions to restore functionality • Setup hardware, install and configure software drivers and operating system patches • Enhance student’s implementation and understanding of computer lab operations • Assist students and unit with various operational problems, in addition to maintaining computer lab operations and activities • Enforce lab rules and regulations • Support computer lab practical's • Troubleshoot system failures and provide solutions to restore functionality • Setup hardware, install and configure software drivers and operating system patches • Enhance student’s implementation and understanding of computer lab operations • Assist students and unit with various operational problems, in addition to maintaining computer lab operations and activities • Enforce lab rules and regulations • Support computer lab practical's
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9mobile
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Telecommunications
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700 & Above Employee
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Retail Advisor/MNP Officer
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Mar 2014 - Dec 2019
Responsibility: • Market and sell 9mobile products while profiling clients to provide appropriate investment solutions • Porting Of subscriber’s lines from competitors’ network to 9mobile • Maintained strong customer relationship with new and existing customers • Identify opportunities to cross-sell additional products whilst conducting the sales process by understanding customer needs, recommending suitable products, and making sales • Assist the Shop Manager in the implementation of the Marketing and Sales Strategies • Usage of various applications to resolve subscribers’ queries at first contacts • Learn about new products, services, and processes • Prepare, and review all required reports and KYC forms to ensure that all transactions adhered to the business policies and procedures • Customer education on company’s products and services • Simard activation and replacement • Reporting all activities within the shop and escalation of recurrent customer complaint • Identifying arears for development to ensure continuous process improvement Show less
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Etisalat Nigeria
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Nigeria
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Telecommunications
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700 & Above Employee
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Retail Advisor/MNP Officer (Retail Sales)
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Mar 2013 - Mar 2014
Responsibility: • Market and sell 9mobile products while profiling clients to provide appropriate investment solutions • Porting Of subscriber’s lines from competitors’ network to ETISALAT • Customer education on company’s products and services • Simard activation and replacement • Prepare, and review all required reports and KYC forms to ensure that all transactions adhered to the business policies and procedures • Effectively filed, archived, and recorded official documents for easy retrieval • Customer complaint resolution Show less
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OZB TELECOMMUNICATION LTD
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Owerri Municipal, Imo State, Nigeria
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Team Lead Simard Registration/ IT Analyst
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Nov 2010 - Mar 2013
• Software installation and maintenance • Troubleshooting faulty devices • Prepare, and review all required reports and KYC forms to ensure that all transactions adhered to the business policies and procedures • Simard Registration and activation • Customer complaint resolution • Software installation and maintenance • Troubleshooting faulty devices • Prepare, and review all required reports and KYC forms to ensure that all transactions adhered to the business policies and procedures • Simard Registration and activation • Customer complaint resolution
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Education
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2005 - 2009
University Of Nigeria Nsukka
B.SC/B.ED, Computer Science -
Betty Queen International School
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Federal Government Girls College Owerri
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