Senior Data Center Customer Operations Engineer V

• Mar 2022 - Present

Senior Data Center Customer Operations Engineer IV

• Jul 2020 - Feb 2022

• Involve in mission critical infrastructure, including Generators, UPS Systems, HVAC Systems, Fire/Life Safety Systems & BMS Systems• Oversight the operation on IT equipment and ensure it is working under Service Level Agreement• Ensure equipment and services from network connection of data center to customer is working good and stable • Oversight and appraise of team member activities and performance • Role assignment to technician / engineer• Coordinate service with 3rd party partners• Ensure data center standards are followed by all vendors / contractors. • Ensure adherence with client Change Management process • Other duties as assigned as per previous role Show less

Data Center Customer Operations Engineer

• Dec 2017 - Jul 2020

• Prioritizes work from Oracle system and ensures alignment to all commit date.• Reads installation plans (Visio Drawings / Spreadsheets) and implements installation accordingly.• Racks and stacks of customer equipment.• Installs and tests advanced cross connects circuits (switched, multiplexed, etc.).• Troubleshoots switched / multiplexed / media converted circuits; raises to, and works with networking group, as needed.

Lead Engineer - Warehouse

• Oct 2014 - Nov 2017

• Oversight all the operations of warehouse and overall project in-charge • Lead engineer of warehouse operation • Take the lead role in inventory management • Liaise with ship owner and project team on the deliveries and storage of equipment. • Internal auditor of the yard on OHSAS 18001:2007 • Oversight all the operations of warehouse and overall project in-charge • Lead engineer of warehouse operation • Take the lead role in inventory management • Liaise with ship owner and project team on the deliveries and storage of equipment. • Internal auditor of the yard on OHSAS 18001:2007