Chisom Okafor

Customer Service Representative at KEGAX INDUSTRIES LIMITED
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Contact Information
us****@****om
(386) 825-5501
Location
Lagos State, Nigeria, NG
Languages
  • English Full professional proficiency
  • Yoruba Native or bilingual proficiency
  • Igbo Native or bilingual proficiency

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Bio

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Credentials

  • ALX Virtual Assistant Course_Honors
    alx_africa
    Sep, 2022
    - Nov, 2024

Experience

  • KEGAX INDUSTRIES LIMITED
    • Nigeria
    • Plastics Manufacturing
    • 1 - 100 Employee
    • Customer Service Representative
      • May 2022 - Present

  • alx_africa
    • Kenya
    • E-Learning Providers
    • 700 & Above Employee
    • Virtual Assistant
      • Jul 2022 - Sep 2022

  • Imperial Homes Mortgage Bank Limited
    • Nigeria
    • Banking
    • 1 - 100 Employee
    • Customer Service Representative
      • Mar 2020 - Feb 2022

      providing accurate information about client products and services to the caller and educating the callers on how to use client products and services. Providing excellent quality customer service with other assigned duties providing accurate information about client products and services to the caller and educating the callers on how to use client products and services. Providing excellent quality customer service with other assigned duties

  • Lekki Gardens
    • Nigeria
    • Real Estate
    • 200 - 300 Employee
    • Customer Service Representative
      • Jun 2018 - Feb 2020

      Cold call targets accounts to establish new customers. Increase post sales purchases with regular follow-up calls and periodic on site visits. Listen attentively to caller needs to ensure a positive customer experience. Strive for quick complaint resolution: commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues. Cold call targets accounts to establish new customers. Increase post sales purchases with regular follow-up calls and periodic on site visits. Listen attentively to caller needs to ensure a positive customer experience. Strive for quick complaint resolution: commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.

Education

  • The Federal Polytechnic Nekede, Owerri.
    Higher National Diploma, Mass Communication/Media Studies
    2011 - 2016

Community

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