Community Assistant

• Jan 2023 - Present

Community Coordinator Intern

• Sep 2022 - Dec 2022

Customer Service Representative

• Nov 2019 - Present

-Resolving customer inquiries, complaints and issues providing insightful solutions. -Answering inbound calls to greet and assist customers with various needs and questions. -Researching assistance requested and offering accurate information to resolve issues and respond to inquiries. -Resolving product and service issues promptly. -Communicating with clients over phone, email and chat platforms. -Offering products and services to meet customers' needs and goals. -Building strong knowledge of product line to assist customers in selecting products. -Relaying new and relevant information to customers and following up on promises. -Advising customers on the status of products ordered and arranging for pickup and delivery. -Addressing customer concerns and complaints and resolving issues promptly. -Handling the company’s social media accounts. -Designing landing pages and sales letters for online advertising -Creating and managing social media sponsored campaigns Show less

Assistant Accountant

• 2016 - 2019

-Supported customers by creating external invoices for specific departmental billing needs. -Processed purchase orders and related forms to pay invoices according to terms. -Created, verified and added new journal entries in Microsoft Excel. -Determined optimal courses of action to reduce financial risk and boost profitability. -Provided detailed analysis, documentation and explanations for recorded transactions. -Supported customers by creating external invoices for specific departmental billing needs. -Processed purchase orders and related forms to pay invoices according to terms. -Created, verified and added new journal entries in Microsoft Excel. -Determined optimal courses of action to reduce financial risk and boost profitability. -Provided detailed analysis, documentation and explanations for recorded transactions.

Mathematics Teacher

• Jan 2015 - Jul 2015

-Employed successful teaching practices to achieve instructional goals for diverse math lessons. -Organized classroom systems and procedures and managed student behavior to fully engage students in learning. -Held regular office hours to help struggling students understand concepts and improve abilities. -Customized teaching approaches based on understanding and abilities of different student groups. -Demonstrated mathematical concepts in relatable ways and with numerous real-world examples. -Tutored students to improve grasp of subject materials and improve performance. -Employed written and oral techniques to assess students' progress and build important mathematical abilities. Show less

Youth Corps Mathematics Teacher

• Sep 2014 - Dec 2014

Industrial Trainee

• Apr 2012 - Sep 2012