Chisom Promise
Data Analyst at Now In Store- Claim this Profile
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Bio
Abdulhamid Ibrahim
Chisom is a Data Analyst with Grit, Passion and Hardwork. She is a brilliant and her insights are always excellent. She possesses the qualities of a very good leader as well as an excellent team member. Her project on Amazon Bookstore shows she she pays so much attention to details and she doesn't compromise quality.
Fatai kazeem
In a compelling yet educative manner, Chisom reports data analysis processes using great visualizations. Her knowledge of data storytelling also makes her a valuable team member whose reporting skills projects the goal of the team.
Obinna Iheanachor
I had the pleasure of working with Chisom as a Data Analyst career coach at Udacity and I was impressed with her passion for continuous improvement and her ability to articulate technical concepts via articles and blog posts. Chisom is talented, intuitive, and dedicated to her Data Analytics career and is eager to share her knowledge with others and learn new skills. I highly recommend Chisom for roles that require data analytics, critical thinking, technical writing among others as she will be an asset to any organization.
Abdulhamid Ibrahim
Chisom is a Data Analyst with Grit, Passion and Hardwork. She is a brilliant and her insights are always excellent. She possesses the qualities of a very good leader as well as an excellent team member. Her project on Amazon Bookstore shows she she pays so much attention to details and she doesn't compromise quality.
Fatai kazeem
In a compelling yet educative manner, Chisom reports data analysis processes using great visualizations. Her knowledge of data storytelling also makes her a valuable team member whose reporting skills projects the goal of the team.
Obinna Iheanachor
I had the pleasure of working with Chisom as a Data Analyst career coach at Udacity and I was impressed with her passion for continuous improvement and her ability to articulate technical concepts via articles and blog posts. Chisom is talented, intuitive, and dedicated to her Data Analytics career and is eager to share her knowledge with others and learn new skills. I highly recommend Chisom for roles that require data analytics, critical thinking, technical writing among others as she will be an asset to any organization.
Abdulhamid Ibrahim
Chisom is a Data Analyst with Grit, Passion and Hardwork. She is a brilliant and her insights are always excellent. She possesses the qualities of a very good leader as well as an excellent team member. Her project on Amazon Bookstore shows she she pays so much attention to details and she doesn't compromise quality.
Fatai kazeem
In a compelling yet educative manner, Chisom reports data analysis processes using great visualizations. Her knowledge of data storytelling also makes her a valuable team member whose reporting skills projects the goal of the team.
Obinna Iheanachor
I had the pleasure of working with Chisom as a Data Analyst career coach at Udacity and I was impressed with her passion for continuous improvement and her ability to articulate technical concepts via articles and blog posts. Chisom is talented, intuitive, and dedicated to her Data Analytics career and is eager to share her knowledge with others and learn new skills. I highly recommend Chisom for roles that require data analytics, critical thinking, technical writing among others as she will be an asset to any organization.
Abdulhamid Ibrahim
Chisom is a Data Analyst with Grit, Passion and Hardwork. She is a brilliant and her insights are always excellent. She possesses the qualities of a very good leader as well as an excellent team member. Her project on Amazon Bookstore shows she she pays so much attention to details and she doesn't compromise quality.
Fatai kazeem
In a compelling yet educative manner, Chisom reports data analysis processes using great visualizations. Her knowledge of data storytelling also makes her a valuable team member whose reporting skills projects the goal of the team.
Obinna Iheanachor
I had the pleasure of working with Chisom as a Data Analyst career coach at Udacity and I was impressed with her passion for continuous improvement and her ability to articulate technical concepts via articles and blog posts. Chisom is talented, intuitive, and dedicated to her Data Analytics career and is eager to share her knowledge with others and learn new skills. I highly recommend Chisom for roles that require data analytics, critical thinking, technical writing among others as she will be an asset to any organization.
Credentials
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Data Storytelling Internship Program
Hamoye.comNov, 2022- Nov, 2024 -
Inroduction to Data Science in Python
DataCampJun, 2022- Nov, 2024 -
Introducton to Statistics
DataCampJun, 2022- Nov, 2024 -
Data Science for Everyone
DataCampMay, 2022- Nov, 2024 -
Foundations: Data, Data, Everywhere
CourseraApr, 2022- Nov, 2024 -
Intermediate Python
DataCampMar, 2022- Nov, 2024 -
Introduction to Python
DataCampMar, 2022- Nov, 2024 -
Introduction to SQL
DataCampMar, 2022- Nov, 2024 -
Building Rapport with Customers
LinkedInJan, 2022- Nov, 2024 -
Critical Thinking
LinkedInJan, 2022- Nov, 2024 -
Customer Service Foundation Certificate
LinkedInJan, 2022- Nov, 2024 -
Customer Service: Problem Solving and Trouble Shooting
LinkedInJan, 2022- Nov, 2024 -
Inbound Sales
HubSpotJan, 2022- Nov, 2024 -
Advanced Google Analytics
Google analyticsAug, 2021- Nov, 2024 -
Google Analytics for Beginners
Google analyticsAug, 2021- Nov, 2024 -
Digital Marketing Strategist
Google Digital Skills For AfricaMay, 2021- Nov, 2024 -
Digital Marketing Strategist
Udemy AcademyApr, 2021- Nov, 2024
Experience
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Now In Store
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IT Services and IT Consulting
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1 - 100 Employee
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Data Analyst
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Dec 2022 - Present
Now In Store is a SaaS-Based solution company that offers marketing solutions to e-commerce businesses.Roles and Responsibilities:• Collaborate with cross-functional teams to identify and analyze key performance indicators.• Develop and implement data-driven marketing strategies resulting in a 12% increase in sales and a 35% increase in customer retention.• Conduct a thorough analysis of product data to identify patterns and trends• Utilize Power BI to create interactive dashboards for management to track performance and make data-driven decisions Show less
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Technical Support Representative
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Feb 2022 - Feb 2023
Roles and Achievements :• Leveraged data to provide efficient and personalized technical support services to customers and helped the customers on their post-sale and pre-sales journeys, increasing customer satisfaction by 47%.• Analyzed customer reviews and gained insights from the e-commerce store which helped to improve personalized customer support for clients.• Built and improved the knowledge base of clients, which consistently led to increased app ratings by 20%.• Built and optimized the onboarding communication strategy for newly acquired Clients in the organization and this promptly resolved all customers' complaints while improving sales by 40%.• Worked with the company’s systems such as Email and Live Support and diligently resolved all customers' requests. Show less
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Hamoye.com
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Bermuda
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E-Learning Providers
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100 - 200 Employee
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Project Lead
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Sep 2022 - Nov 2022
Worked as a Project Lead of Team SciPy on the Grand Finale Project Presentation of Hamoye ‘22 Summer Internship.Roles and Achievements:• Communicated with the team members and ensured the team understood the open-source dataset and problem statement.• Conducted project briefs and determined the scope and direction of the project.• Provided a sense of purpose and motivated team members.• Ensured effective team management which is geared towards the successful creation of project task groups.• Collaborated with the Assistant Project Lead and Query Analyst and ensured the team worked with the project guidelines for the successful completion of the project.• Led a 9-person team that analyzed and Visualised the Open dataset for the project, deriving insights from the data, and prepared Analysis Notebooks for Model building• Led a 2-person team that built an insightful Power BI dashboard answering business problems and communicating trends and insights as regards the analyzed data to stakeholders.• Delivered my team as the best team, topping the scoreboard in the grand finale presentation. Show less
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Data Analyst Intern
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Jul 2022 - Nov 2022
Roles and Achievements:• Worked on a number of real-world use case projects selected from multiple tech-enabled sectors including finance, e-commerce, and health. • Collected data that wasn’t readily available from the relevant sources and built solid data collection skills. Tools - Python and its libraries. • Wrangled, analyzed, and visualized sourced data making actionable recommendations at all levels via interactive dashboards. Tools used - SQL, Excel and Python, and Power BI • Communicated insights and recommendations effectively to the broader team and stakeholders through well-crafted presentations. Tool used - PowerPoint. Show less
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Customer Support Officer
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Nov 2020 - Jan 2022
Roles and Achievement:•Worked with the company’s systems such as Live Support and diligently completed all assigned tasks, improving customer satisfaction by 25%• Researched, analyzed and rapidly resolved clients’ conflicts which improved sales by 40%• Consistently generated revenue through skilled sales techniques• Managed chat flow with up to 3 consecutive chats in queue• Provided accurate and appropriate information in response to customers’ inquiries• Regularly analyzed most frequent sales and sought opportunities to upsell and add on additional products• Managed quality communication, customer support, and product presentation to each customer Show less
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Social Media Manager
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Nov 2020 - Nov 2021
Roles and Achievements:• Managed Social Media campaigns and day-to-day channel and account activities• Monitor the online presence of company’s brand and engaged with users, strengthening customer relationships• Created, published, and moderated all content on social media channels• Provided actionable analytics reports regarding digital behaviors of target audiences via multi-tool analysis of social media and website performance metrics• Maintained content calendar, tracked trends and social data, provided reporting, and assisted in crisis communications Show less
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927 Wireless
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Nigeria
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Customer Support Officer
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Aug 2018 - Mar 2020
Roles and Achievements: • Responded to customer's queries for prompt resolution and this reduced negative feedback for the the company by 35%. • Built and continually optimized the onboarding communication strategy for newly acquired Clients in the organization and this promptly resolved all customers' complaints while improving sales by 32% • Sourced new sales opportunities through inbound lead follow-up and outbound cold calls and emails. •Completed special projects by organizing and coordinating information and requirements; planning, arranging, and meeting schedules; monitoring results. •Achieved financial objectives by anticipating requirements; submitting information for budget preparation; scheduling expenditures; monitoring costs and analyzing variances. • Contributed to team effort by accomplishing related results as needed Show less
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National Youth Service Corps
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700 & Above Employee
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General Secretary, Editorial CDS Group, Abakiliki, Ebonyi state
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Jul 2018 - Jun 2019
Roles and achievements: • I conducted and organized weekly meetings and ensured that meetings were effectively organized. This led to improved maximum participation of the group members. • I maintained effective records and administration, Keeping up-to-date contact details for the management committee and (where relevant) ordinary members of the organization. • I maintained effective communication and correspondence, reporting the activities of the organization and future programs to members. • I was an active member of the Corpers Forum, a weekly radio program held on Salt FM 98.1. I contributed to the effective communication of corpers news and updates to the members of the state, and the country in general. Show less
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Evidence Logistics
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Lagos, Nigeria
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Customer Service Representative
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Mar 2016 - Aug 2018
Roles and Achievements: • Provided solutions, recommendations, and replacements with empathy and positive feedback to customers. • Received both inbound and outbound calls and updated the CRM system and this reduced untreated tickets and complaints. • Built and continually optimized the onboarding communication strategy for newly acquired Clients in the organization and this promptly resolved all customers' complaints while improving sales. • Resolved customers' complaints within the agreed Service Level Agreement. • Carried out basic administrative tasks and data entry with other team members. • Met productivity and quality goals to achieve KPI and delivered excellent customer service experience. Show less
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Education
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2022 - 2022
Udacity
Data Analytics -
2022 -
DataCamp
Data Analyst Professional Certification, Data Aanlytics -
2022 - 2022
One Campus Academy
Data Analytics -
2011 - 2016
Federal College of Dental Technology and Therapy, Trans-Ekulu, Enugu state.
HND, Dental Technology
Community
