Chirasvi Pathak
Patient Care Coordinator at Truepill- Claim this Profile
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English Full professional proficiency
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Hindi Native or bilingual proficiency
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Gujarati Native or bilingual proficiency
Topline Score
Bio
Credentials
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Early Childhood Education and Teaching
Maharaja Sayajirao University of Baroda, VadodaraJun, 2010- Nov, 2024
Experience
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Truepill
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United States
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Software Development
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200 - 300 Employee
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Patient Care Coordinator
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Jan 2022 - Present
- Respond to all customer inquiries for BTB client and providing the most adequate resolution for them using internal tools. - Courteously respond to telephone calls from customers, insurance, and patients and routing them, if needed, to the appropriate department. - Interact with patient and client inquiries on prescription claims, status of order, shipping location. Process new and refills orders as well as support team transferring them to participating or non-participating… Show more - Respond to all customer inquiries for BTB client and providing the most adequate resolution for them using internal tools. - Courteously respond to telephone calls from customers, insurance, and patients and routing them, if needed, to the appropriate department. - Interact with patient and client inquiries on prescription claims, status of order, shipping location. Process new and refills orders as well as support team transferring them to participating or non-participating pharmacies. - Completing data entry and insurance claims using pharmacy computer system for COVID-19 Testing kit project. - Work collaboratively with other team members including warehouse associates, pharmacists, nurse, and other PCC. Show less - Respond to all customer inquiries for BTB client and providing the most adequate resolution for them using internal tools. - Courteously respond to telephone calls from customers, insurance, and patients and routing them, if needed, to the appropriate department. - Interact with patient and client inquiries on prescription claims, status of order, shipping location. Process new and refills orders as well as support team transferring them to participating or non-participating… Show more - Respond to all customer inquiries for BTB client and providing the most adequate resolution for them using internal tools. - Courteously respond to telephone calls from customers, insurance, and patients and routing them, if needed, to the appropriate department. - Interact with patient and client inquiries on prescription claims, status of order, shipping location. Process new and refills orders as well as support team transferring them to participating or non-participating pharmacies. - Completing data entry and insurance claims using pharmacy computer system for COVID-19 Testing kit project. - Work collaboratively with other team members including warehouse associates, pharmacists, nurse, and other PCC. Show less
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The GIANT Company
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United States
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Retail
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700 & Above Employee
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Pharmacy Technician
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Jan 2021 - Jan 2022
- Interpreted and processed medication orders under supervision of pharmacist. - Fill prescriptions, wait on customers, unpack totes, answer telephone, and answer questions within specified limits - Transmitted claims to insurance companies for payment and reconciled EOBs. - Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts. - Interpreted and processed medication orders under supervision of pharmacist. - Fill prescriptions, wait on customers, unpack totes, answer telephone, and answer questions within specified limits - Transmitted claims to insurance companies for payment and reconciled EOBs. - Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
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Express Scripts
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United States
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Hospitals and Health Care
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700 & Above Employee
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Pharmacy Technician
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Aug 2014 - Feb 2017
- Performed the primary function of Header Entry to for updating patient demographics, allergies, and medications. - Receive and process Fax and Electronic prescription orders from providers - Transmitted claims to insurance companies for payment and reconciled EOBs. - Contacted patients/providers to resolve any issues regarding patient's concerns related to the prescription or payment. - Call patients for their past dues, deductions and medical expenses to collect outstanding… Show more - Performed the primary function of Header Entry to for updating patient demographics, allergies, and medications. - Receive and process Fax and Electronic prescription orders from providers - Transmitted claims to insurance companies for payment and reconciled EOBs. - Contacted patients/providers to resolve any issues regarding patient's concerns related to the prescription or payment. - Call patients for their past dues, deductions and medical expenses to collect outstanding payments. Show less - Performed the primary function of Header Entry to for updating patient demographics, allergies, and medications. - Receive and process Fax and Electronic prescription orders from providers - Transmitted claims to insurance companies for payment and reconciled EOBs. - Contacted patients/providers to resolve any issues regarding patient's concerns related to the prescription or payment. - Call patients for their past dues, deductions and medical expenses to collect outstanding… Show more - Performed the primary function of Header Entry to for updating patient demographics, allergies, and medications. - Receive and process Fax and Electronic prescription orders from providers - Transmitted claims to insurance companies for payment and reconciled EOBs. - Contacted patients/providers to resolve any issues regarding patient's concerns related to the prescription or payment. - Call patients for their past dues, deductions and medical expenses to collect outstanding payments. Show less
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The Estée Lauder Companies Inc.
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United States
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Personal Care Product Manufacturing
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700 & Above Employee
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QA / Data Entry / Assembler
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May 2013 - Aug 2014
- Managed recall products and updated the computer system accordingly for accuracy - Accurately managed the inventory for any damaged product for better customer experience with quality assurance - Handled projects to launch new products from Clinique - Prepared required documents and materials for international orders - Managed online orders successfully - Managed recall products and updated the computer system accordingly for accuracy - Accurately managed the inventory for any damaged product for better customer experience with quality assurance - Handled projects to launch new products from Clinique - Prepared required documents and materials for international orders - Managed online orders successfully
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Bottom Dollar Food - Delhaize America
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Retail Groceries
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1 - 100 Employee
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Customer Service Representative
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Mar 2011 - May 2013
- Set up and activated customer accounts. - Answered inbound calls to facilitate customer service. - Escalated customer concerns, issues and requirements to supervisors for immediate rectification. - Safely handled cash and monetary transactions remitting abroad including cash, checks, and money orders. - Set up and activated customer accounts. - Answered inbound calls to facilitate customer service. - Escalated customer concerns, issues and requirements to supervisors for immediate rectification. - Safely handled cash and monetary transactions remitting abroad including cash, checks, and money orders.
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Education
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2018 - 2020
Goldey-Beacom College
Master's degree, Health/Health Care Administration/Management -
2006 - 2009
Maharaja Sayajirao University of Baroda, Vadodara
Bachelor's degree, Hospitality Administration/Management
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