Experience

C+R Research

• United States
• Market Research
• 100 - 200 Employee

• Director of IT Infrastructure

  • Apr 2014 - Present

  •Virtualized infrastructure by P2V conversion resulting in reduced costs in hardware. •Eliminated a physical data center by using scalable AWS recourses resulting in 10K of savings.•Successfully migrated companies hosted exchange system to office 365, thereby eliminating higher cost hosted solution to a lower cost exchange online system while increasing exchange SLA to end users.•Upgraded backup system to disk-to-disk using Veeam backup and replication, thereby eliminating old tape backup.•Handled IT project management by planning, organizing and assigning tasks which resulted in timely IT goals for the organization. •Led in development of department operational policies, procedures and documentation. •Managed outside vendor relationship thereby ensuring that sufficient maintenance contracts are in place, computer hardware and software are compared, quotes are compared, purchase order are processed. •Trained IT team, which includes IT specialist and Sr. IT specialist and successfully had the same dedicated team resulting in low turnover.•Managed department operations including financial budget, staff management, performance enhancement and growth strategies.•Upheld an SLA of 99.99 on organizations production systems by having system monitoring, redundancy and virtual replication in place.•Ensure IT infrastructure is within the SOC2 corporate guidelines and controls. •Communicated with internal departments within the organization in order to understand and meet their technical needs thereby helping internal departments be more efficient.•Maintained a hands on approach to all aspects of IT systems and support. Show less

• Manager of IT

  • Jun 2010 - Apr 2014

  •Started virtualizing organizations servers by introducing VMware, and helping reduce long term hardware costs.•Initiated monitoring of all production systems including hardware, OS, business applications, and databases resulting in any remedial action taking place in a timely fashion and ensuring system high availability.•Provided mentoring to IT team on department functions and procedures.•Hands on leader in areas of implementation, maintenance, and upgrade of servers/pc, OS, network management systems, system management systems, backup hardware/software, virus protection, firewalls, routers, switches, remote access devices, and WAN services. •Responded to technical inquiries to both remote and on site colleagues. Performed actions to correct any issues based on knowledge of system operation. •Provided training to end users in proper use of technical equipment and software.•Participate in ad hoc IT projects looking for long-term infrastructure enhancements, recommending new technologies that included things such as GFI LanGuard for patch management, Solarwinds, and Avira Professional Security. •Assist in documenting and monitoring computer inventory including servers, workstations, printers and peripherals for all users in all locations.•Assist in tracking software licensing and maintaining software inventory. Show less

• Sr. IT Specialist

  • Jun 2007 - Jun 2010

  •Administered network systems and services by managing users Active Directory accounts and hosted exchange accounts.•Hands on in the onboarding set up of computing environment for new users any upgrade for existing users by imaging/cloning computers, quality assurance for computer system setup, and maintaining quality control check list.•Coordinated all external penetration and vulnerability tests and assisted in any remediation from test results. •Handled all internal computer and server security patching and maintained patching reports. Show less

• IT Specialist

  • Jun 2000 - Jun 2007

  •Provided technical support with users’ PC’s including desktop applications, MS windows, MS Outlook, MS Office, MAC OS, and custom applications.•Documented reported tech issues and resolution to issues. •Installed specified software packages onto users computer.•Took support calls from remote users that needed technical assistance.•Maintained OS, application patches and updates to ensure systems are secure.•Maintained all peripheral equipment and kept inventory by asset tagging equipment.•Set up computer and peripheral for end users. Show less