chirag grover
Network Engineer at SMARTMESH- Claim this Profile
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Bio
Credentials
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Fortinet Network Security Expert Level 1: Certified Associate
FortinetJan, 2022- Sep, 2024 -
Fortinet Network Security Expert Level 2: Certified Associate
FortinetJan, 2022- Sep, 2024 -
Fortinet Network Security Expert Level 3: Certified Associate
FortinetJan, 2022- Sep, 2024
Experience
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SMARTMESH
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India
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Appliances, Electrical, and Electronics Manufacturing
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1 - 100 Employee
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Network Engineer
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Aug 2023 - Present
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Ampran Technologies Pvt. Ltd.
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India
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IT Services and IT Consulting
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1 - 100 Employee
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Technical Support Engineer
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Dec 2021 - Jul 2023
Design and implement secure network infrastructures, including routers, switches, firewalls, and VPNs. Perform network capacity planning and optimization to ensure high availability and scalability. Implement security measures such as access controls, intrusion detection systems, and data encryption. Provide technical assistance and support to customers, resolving hardware and software issues via phone, email, and remote access tools. Diagnose and troubleshoot computer systems, network connectivity problems, and software compatibility issues. Escalate complex issues to senior engineers and collaborate on problem resolution. Manage and prioritize support tickets using a ticketing system, ensuring timely resolution and customer satisfaction. Maintain detailed documentation of support activities, troubleshooting steps, and solutions for future reference. Show less
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Education
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2018 - 2021
DIT UNIVERSITY
Bachelor's degree, Computer Programming, Specific Applications
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