Real Estate Broker

• Jun 2023 - Present

Owner and Principle Designer/Builder

• Feb 2019 - Present

Real Estate Broker

• Nov 2021 - Jun 2023

Teacher

• Oct 2021 - Jun 2022

Real Estate Broker

• Jul 2020 - Nov 2021

Instructional Assistant

• Jan 2021 - Aug 2021

Financial Services Manager

• Feb 2016 - Dec 2018

- Complete financial management of enterprise-level contracts and projects- Maintain a high level of quality customer service and mentor others on the same- Contract/product profitability analysis - Project financial planning and analysis- Develop billing flows to ensure Customer’s Services are installed and integrated to the appropriate Verizon billing platforms- Identify and implement billing process improvements- Track and trend Verizon accounts payable and credits due-Oversee first invoice reviews for newly established Services to confirm contract rate treatment versus invoice amount. Facilitate resolution of open billing or credit action items- Present billing invoice along with contract terms and conditions for new contracts and services or changes in existing services to show the correlation between the documents- Manage Customer requirement and financial aspects of complex or non-standard moves, adds, changes, disconnects or other transactions requiring detailed Verizon system knowledge Show less

Technical Client Advocate

• Feb 2016 - Jan 2017

- Accountable for the post-sales client relationship; overseeing the operational health of Verizon technical services from delivery through life-cycle support.- Manage individual technical incidents and problems impacting the customer’s service.- Network optimization including customer diversity requirements, network diversity planning, business operational management, and network hardening on installed services.- Managed complex customer relationship during periods of extended service down-time. Show less

Operations Manager- Hilton Garden Inn

• Jul 2013 - Jan 2016

Oversight of the Front Desk, transportation, and all guest services. Audited and reconciled AR/AP invoices for accuracy and managed ratios to be in compliance with corporate tolerance guidelines. Providing top level customer service, meeting and exceeding guest needs while maintaining a close eye on the bottom line. Responded to all guest requests and comments in a timely manner while managing a diverse guest services team. I managed the training and on boarding of new associates and continually develop associates for further growth. I worked closely with the sales/marketing team to ensure customer reviews on social media (trip advisor/travelocity/ etc) were closely monitored to ensure positive reviews/comments were promoted and any negative media was investigated and mitigated. Managed day to day hotel financial reporting including maintaining accounts payables and receivable, period closings, and first line internal audit as well as interfacing with corporate internal auditors. Show less

Project Manager

• Oct 2005 - Oct 2008

- New employee onboarding - Customer order preparation - Customer and community relations - Inventory management - New store opening - Store inspection and quality control - Store site resourcing, installation and staffing - New employee onboarding - Customer order preparation - Customer and community relations - Inventory management - New store opening - Store inspection and quality control - Store site resourcing, installation and staffing

Director of Operations/Controller

• May 2000 - Aug 2005

- Oversaw the transition of ownership of the property along with maintaining a high level of guest satisfaction throughout all aspects of the property. - Property/departmental budget management and analysis - Responsible for general ledger entries -Departmental HR (new talent acquisition, development, and discipline) - Rooms Inspector - Coordinated new Property Management System installation and training - Responsibility for Front desk, housekeeping, and spa financial control and budgeting. Show less