Experience

The Legacy Senior Communities

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Executive Director

  • Feb 2020 - Present

  Dallas, Texas, United States Serve in solution-oriented and problem-solving role, opening new healthcare, assisted living, and independent living facilities while enhancing customer journey. Collaborate with executive team, board members, and external stakeholders to determine and prioritize business strategies, administering $186M budget impacting resident population of 500. Oversee 230 employees and cultivate culture of communication and collaboration, driving consistency of messaging across leadership, management, and… Show more Serve in solution-oriented and problem-solving role, opening new healthcare, assisted living, and independent living facilities while enhancing customer journey. Collaborate with executive team, board members, and external stakeholders to determine and prioritize business strategies, administering $186M budget impacting resident population of 500. Oversee 230 employees and cultivate culture of communication and collaboration, driving consistency of messaging across leadership, management, and frontline teams. ● Prioritized resident and staff safety, ramped up communication between management and families, and devised and rolled out policies and systems that mitigated widespread outbreak, resulting in few cases throughout 2-year period. ● Owned program evaluation and performance management; met all bond covenants and census requirements. Show less



LIFESPACE COMMUNITIES INC. & SENIOR QUALITY LIFESTYLES CORPORATION

• Director Of Health Services

  • Jan 2016 - Feb 2020

  Dallas/Fort Worth Area Demonstrated strong leadership, partnership, and facilitation skills with employees at all levels of organization. Oversaw 180 skilled nursing, assisted living, and memory support staff and 8 department heads in state’s first high-end luxury senior living community. Directed renovations and introduced systems and processes to quantify and measure outcomes, ensuring $39M investment positively impacts resident experience, employee engagement, and business growth. ● Met key performance… Show more Demonstrated strong leadership, partnership, and facilitation skills with employees at all levels of organization. Oversaw 180 skilled nursing, assisted living, and memory support staff and 8 department heads in state’s first high-end luxury senior living community. Directed renovations and introduced systems and processes to quantify and measure outcomes, ensuring $39M investment positively impacts resident experience, employee engagement, and business growth. ● Met key performance indicators (KPI) and partnered with hospital case managers to drive significant quality improvement process that positioned organization to exceed hospital expectations for safety and drastically reduce re-admittance rates; earned tier-1 status from Legacy Community Health. ● Volunteered at adult day programs and leveraged knowledge of adult learning principles to establish memory support unit; hired specialized music and memory Alzheimer's-trained staff to drive program success. Show less



Cantex

• United States
• Hospitals and Health Care
• 400 - 500 Employee

• Executive Director

  • Aug 2014 - Oct 2015

  Flower Mound, Texas, United States Started position on facility’s grand opening day and navigated new business challenges. Exercised effective decision-making skills, seizing opportunity to build out team, processes, and procedures and instill culture that ensured longevity of 112-bed facility. Organized community outreach events, collaborated with chamber of commerce, and attended networking events as part of significant marketing initiative.



StoneGate Senior Living

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Executive Director

  • Jul 2010 - Aug 2014

  Dallas, Texas, United States Oversaw new facility construction and development. Directed recruitment and talent management and mentored employees. Drove initiatives to foster strong culture and elevate customer service during formative years of organization. ● Recognized as top-performing facility across StoneGate portfolio, earning Best Overall Financial Contribution Award in 2012. Achieved deficiency-free status for 2011 and 2012 and operated at $911K earnings before interest, taxes, depreciation, amortization, and… Show more Oversaw new facility construction and development. Directed recruitment and talent management and mentored employees. Drove initiatives to foster strong culture and elevate customer service during formative years of organization. ● Recognized as top-performing facility across StoneGate portfolio, earning Best Overall Financial Contribution Award in 2012. Achieved deficiency-free status for 2011 and 2012 and operated at $911K earnings before interest, taxes, depreciation, amortization, and restructuring or rent costs (EBITDAR) in 2011 and $1.5M in 2012. ● Coordinated with cross-functional teams to optimize customer journey, meet KPIs, and drive revenue; improved customer service, securing high ratings and recommendations from 99% of residents in 2012. Show less



Chris Felfe Consulting

• Hospitals and Health Care
• 100 - 200 Employee

• Administrator

  • Apr 2004 - Jul 2010

  Texas / Missouri Progressively increased responsibility and promotions from starting as an admissions director to executive director through four different campuses in two states. Executive Director, The Dallas Center of Rehabilitation, September 2009 to July 2010 Administrator, The Rehabilitation Center of Independence, December 2006 to August 2009 Assistant Administrator, West Side Campus of Care, March 2005 to December 2006 Admissions Director, April 2004 – March 2005 • 2009 awarded Best… Show more Progressively increased responsibility and promotions from starting as an admissions director to executive director through four different campuses in two states. Executive Director, The Dallas Center of Rehabilitation, September 2009 to July 2010 Administrator, The Rehabilitation Center of Independence, December 2006 to August 2009 Assistant Administrator, West Side Campus of Care, March 2005 to December 2006 Admissions Director, April 2004 – March 2005 • 2009 awarded Best Skilled Mix of all Skilled Healthcare facilities • Eliminated use of staffing agency in November 2009 • Increased average monthly census by 49 patients from August 2009 through March 2010 • Facilitated change of ownership, responsible for implementing new policies and procedures for all departments to ensure compliance with purchasing company • FY 2007 skilled mix of 20.0% on budget of 14.2%, 18.1% for FY 2008 • EBITDARM of $1.9M, beating FY 2007 plan by 94K; $882k for FY 2008 • Increased resident/family overall satisfaction with facility by 22% from 2007 to 2008 in annual resident/family surveys. Currently at 94% of overall satisfaction and would recommend to others • Increased resident/family satisfaction of meal service by 34% from 2007 to 2008 • Project manager for grand opening of new short-term skilled unit Show less



Gulf Coast Regional Blood Center

• United States
• Hospitals and Health Care
• 300 - 400 Employee

• Group Program Consultant

  • Sep 2003 - Apr 2004

  Houston, TX • Developed and maintained new and existing donor groups, coordinated blood drive logistics and projections, recruited donors and served as a public face of The Blood Center • Exceeded established goal by seven percent and drove projection accuracy of 96.8 percent • Business development efforts resulted in new accounts for blood drives and increased the overall number of drives conducted



Kappa Alpha Order

• United States
• Non-profit Organizations
• 100 - 200 Employee

• Education and Leadership Consultant

  • Jul 1998 - Nov 2002

  Lexington, VA Director of Information Technology, June 2001-November 2002 Director of Marketing & Chapter Development, May 1999-June 2001 Education and Leadership Consultant, July 1998-May 1999 • Managed the design and migration of SQL database consisting of over 127,000 member records • Supervised the publication of new national directory consisting of over 127,000 members and alumni • Designed multimedia recruitment and award presentations for 15 director-level staff and… Show more Director of Information Technology, June 2001-November 2002 Director of Marketing & Chapter Development, May 1999-June 2001 Education and Leadership Consultant, July 1998-May 1999 • Managed the design and migration of SQL database consisting of over 127,000 member records • Supervised the publication of new national directory consisting of over 127,000 members and alumni • Designed multimedia recruitment and award presentations for 15 director-level staff and volunteers • Responsibilities included designing and implementing all sales and marketing efforts in the continental United States, investigating potential campuses for colonization, persuading university administrators to allow colonization, and coordinating recruitment events for new and existing chapters • Increased national recruitment membership by 78% over previous year • Awarded second place for marketing material design by College Fraternity Editor’s Association • Conducted oral sales presentations to university administrators and students • Ninety-three percent success ratio on acceptance to colonize respective universities • Organized 65 information forums at 13 universities for approximately 1,300 students • Designed and implemented new marketing materials for the national organization, used by 130 chapters totaling 6,140 members • Established 13 new university chapters in nine states and recruited over 470 members • Conducted oral presentations on recruitment at three regional conferences and two national conferences • Responsibilities included supervising 30 chapters in five states consisting of over 1000 college men, and serving as liaison between the national office and over 120 university administrators and local volunteers • Conducted oral presentations on topics such as leadership, team-building and recruitment for 30 individual chapters, 10 regional conferences and two national conferences of undergraduate members and volunteers Show less