Social Media and Community Manager

• Oct 2023 - Present

Social Media Marketing Lead

• Apr 2023 - Sep 2023

• Implemented digital marketing strategies to enhance brand visibility and engagement by overseeing social media channels, resulting in a 25% increase in brand visibility. • Developed and executed content calendars for consistent posting and generated captivating social media content. • Monitored engagement metrics to track performance and adapted strategies to improve results. • Stayed current with industry trends and emerging platforms, while fostering a robust online community through active engagement and response management. Show less

Direct Message Marketer

• Jan 2023 - Mar 2023

• Implemented direct messaging campaigns to expand the customer base.• Personalized messages to enhance engagement and drive inquiries.• Utilized Instagram for prospect engagement and improved customer loyalty.• Analyzed campaign performance, optimizing strategies for higher conversion rates.

Project Manager

• Jul 2022 - Sep 2022

• Oversaw the creation and launch of a social map application. • Established project deliverables and milestones, ensuring timely completion. • Conducted rigorous tests on the application to ensure functionality and quality. • Planned and scheduled meetings to facilitate collaboration and track progress. • Oversaw the creation and launch of a social map application. • Established project deliverables and milestones, ensuring timely completion. • Conducted rigorous tests on the application to ensure functionality and quality. • Planned and scheduled meetings to facilitate collaboration and track progress.

Social Media Marketing Manager

• Apr 2021 - Aug 2022

• Enhanced brand appeal by crafting engaging post captions. • Closed sales through direct messages (DMs) and provided thorough responses to inquiries. • Created visually compelling content, meeting clients' requirements. • Maintained regular communication with clients, addressing their needs. • Conducted industry research for effective campaign strategies. • Enhanced brand appeal by crafting engaging post captions. • Closed sales through direct messages (DMs) and provided thorough responses to inquiries. • Created visually compelling content, meeting clients' requirements. • Maintained regular communication with clients, addressing their needs. • Conducted industry research for effective campaign strategies.

Analyst Trainee

• Jan 2022 - Jun 2022

• Conducted physicochemical analysis of food products, contributing to quality control and safety assessments. • Participated in sample collection, ensuring proper handling and adherence to established protocols. • Meticulously documented relevant information related to collected samples, including origin, handling procedures, and storage conditions. • Recorded analysis results accurately and systematically, maintaining data integrity. • Collaborated effectively with a multidisciplinary team to ensure compliance with required standards and regulations. Show less

Customer Service Representative

• Jan 2020 - Jan 2021

• Promptly resolved customer inquiries, enhancing satisfaction. • Collaborated with teams and contributed to staff training sessions. • Remotely monitored product usage, ensuring smooth operations. • Professionally handled customer disputes, maintaining positive relationships. • Promptly resolved customer inquiries, enhancing satisfaction. • Collaborated with teams and contributed to staff training sessions. • Remotely monitored product usage, ensuring smooth operations. • Professionally handled customer disputes, maintaining positive relationships.