Experience

DrugStoc

• Nigeria
• Pharmaceutical Manufacturing
• 1 - 100 Employee

• Team Lead/ Quality Analyst

  • Nov 2021 - Present

  Responsible for overseeing the day to day activities of members of the Customer Service department, management of clients complaints and also evaluating the chats and calls with clients. Responsible for overseeing the day to day activities of members of the Customer Service department, management of clients complaints and also evaluating the chats and calls with clients.


The Brand Activation Company
• Client Service

  • Jan 2020 - Apr 2022


MTN

• United States
• Advertising Services
• 1 - 100 Employee

• Campaign Management Service

  • Aug 2015 - Sep 2021

  - Customer operations support - Involved in closed looped feedback (getting customer’s perception of the company from their various interactions at different touch points to improve services rendered). - Responsible for making outbound calls to customers to enlighten and educate customers on new products and initiatives within MTN. - Perform various customer satisfaction surveys. - Following through on customers queries (Prepaid and Postpaid) within a minimum time ensuring prompt resolution and feedback — Perform Business Intelligence through customer profiling and information gathering to aid decision making. — Customer Relationship Management. — Providing proper information regarding customers account, products and services. — Escalation of queries to relevant units and follow up. Show less


MTN Nigeria
• Nigeria
• Telecommunications
• 700 & Above Employee
• Customer Care Representative

  • Sep 2009 - Sep 2021