Office Manager

• Oct 2022 - Present

Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel. Implemented project management techniques to overcome obstacles and increase team productivity. Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving. Analyzed data related to administrative costs and spending trends to prepare budgets for personnel. Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets. Show less

Assistant Branch Manager

• May 2019 - Apr 2020

As the assistant branch service manager, I successfully provided supervisory oversight onthe daily operations of the branch, ensured that all activities are carried out with utmostprofessionalism, and that the client facing employees of the branch were adequately trained to execute their daily tasks.On this role, coordinated and facilitated training and development sessions for newand existing customer service representatives.

Platform Officer - Client Relations (Business Banking)

• Jul 2018 - May 2019

On this role, I was tasked with client relationship management, business development, ideating and implementing marketing and sales strategies. My notable highlights on this role includes developing a reputation for keeping clients abreast on banking services, thus building impressionable professional relationships with my clients.I successfully increased the sales ratio in my bank branch by 30% monthly by providing outstanding customer service.

Graduate Trainee (Learning and Development)

• Mar 2018 - Jul 2018

As a trainee, I participated in the six-week classroom trainings required for optimal productivity in the financial services sector. I also undertook a four-month training with exposure to the day-to-day work process in a designated branch where the skills and knowledge garnered during the training session was put to practice.

Customer Service Officer

• Dec 2014 - Mar 2018

As the customer service officer, I was responsible for providing prompt and excellent customer service solutions to clients in a friendly and courteous manner at all times.I successfully improved the customers’ banking experience with the bank by ensuring that the customers were attended to promptly and all their challenges are resolved without delay.

National Youth Service Corp -NYSC

• Nov 2013 - Oct 2014

Care Director

• Sep 2012 - Nov 2012