System Administrator

• Jan 2023 - Present

IT Support Specialist

• Oct 2018 - Dec 2022

IT Support For Department of Education & Training Victoria - SWVR IT Support For Department of Education & Training Victoria - SWVR

Service Desk Analyst

• Apr 2018 - Sep 2018

IT Service Desk for Toyota Motor Corporation Australia. • Provide 1st and 2nd level IT Support for the on-site or remote users on TMCA and dealership’s staff according to the agreed SLAs. • Managing first point of contact on all IT related issues by phone or emails and logon helpdesk system (Service Now) for further actions and solutions. • Active Directory users, computers and groups management for inhouse and contracted users. • Administration of Windows servers - 2008 | 2012 R2 | 2016 environment • Troubleshooting of hardware & software issues – Enterprise Applications and IT peripherals. • Office 365 administration – Office suit / Skype for Business / One drive / Exchange Online • Deployment of requested application packages from SCCM. • Managing service desk tickets – provide solutions with in SLA, escalating for 3rd level and update knowledge base articles for future reference by team. • Communicate with external service providers for on demand services to deliver on dealerships. • Provide on-demand training for users on specific applications delivered by Datacom. • Documentation of delivered infrastructure peripherals, incidents / requests and tasks escalated to outside service providers. Show less

System Support Engineer

• Nov 2017 - Apr 2018

• Analysis and audit of existing infrastructure resources and capacity planning for projects. • Provide 1st and 2nd level on-site or remote IT support for application packages and hardware solutions on agreed SLA’s with clients. • Co-ordination with planning & implementation teams for better solutions on clients with on-time project delivery. • Provide on-demand trainings for customers on delivered IT solutions. • Create reports on help desk ticket incidents and update OZnet management for better service. • Perform weekly or monthly on site visits for scheduled maintenance as per customer request. • Office 365 administration – (Exchange / Skype for Business / one drive) • Server support – troubleshooting / services & application configuration /upgrade • Hardware & software level troubleshoot on enterprise IT peripherals and applications. • Assist system administrators on higher level network functions and deploying new software solutions on projects. • Technical support customized applications on multi platform mobile IT devices. Show less

IT Support Specialist

• Nov 2014 - Oct 2017

• IT Help desk support, managing around 350 users and mobile devices depend on the incidents. • Configure and maintain production systems, security settings or access permissions for groups or individuals. • Analyze network data to determine network usage, availability or server functions. • Evaluate LAN / WAN (Internet Links, MPLS) performance data to ensure sufficient availability or speed, to identify network problems, or for disaster recovery purposes. • Manage IT budget, service agreements and document IT related and network support activities. • Monitoring SBU Servers, back-up data and maintain DR for keep the error free environment. • Manage production issues and capacity planning and sizing, with emphasis on system infrastructure. • Environment: Windows Server 2008/2008R2/2012, Windows 7, 8.1,10 and MAC IOS / Linux OS, Microsoft O365 cloud E1/E4 licenses, Cisco Switches, HP blade servers, Checkpoint firewall (4400), Net flow, PRTG, Checkpoint monitoring tool. Show less