Advisory Support Analyst

• Aug 2021 - Present

IT Support Specialist

• Jul 2016 - Aug 2021

• Provides ongoing systems support including installation, customization, maintenance and troubleshooting of hardware / software systems. • Deploy Software packages to client systems using software such as Microsoft SCCM. • Maintain an understanding of Active Directory to ensure the user’s computers and accounts are compliant with our environment. • Troubleshoot, diagnose, and resolve escalated client issues to ensure application fully satisfies customer in terms of data integrity, application expectations and other factors per customer requirements. • Understanding of user profile and data transfer by using USMT • Setup and build desktops, laptops, and peripherals for local and remote locations. Includes the loading of applicable software and images as required. • Provide end-user desktop support for current supported versions of desktop software and operating system. • Troubleshoot, diagnose, and resolve escalated client issues to ensure application fully satisfies customer in terms of data integrity, application expectations and other factors per customer requirements. Show less

IT Field Service Technician

• Jul 2015 - Jul 2016

• To assist with hardware and maintenance service for POS system, ATMs and related equipment. • Installation of windows Operating System and troubleshooting. • Installation, configuration of new equipment and devices. • Installation and Configuration of AT&T and Cisco Router • Installation and Configuration of Modem and Switches • Test, repair faulty equipment’s, wiring, hardware service to the customer site. • Install, Moves, Adds, Changes (IMAC) procedure • Manage work orders to meet customers service level agreements. Show less

Computer Technician

• Mar 2015 - Jul 2015

• Responsible for installation, configuration, upgrades, troubleshooting and repairing PC, Hardware and OS • Assist to give right information of products to the customers and solve the problems of their questions • To make decisions with integrity which helps company guides and business • Establish and maintain sales and service excellence by putting customer satisfaction at highest priority • Assist users, and deliver training for installed systems and programs • Assist with management and staff in solving complicated problems related to Pc and hardware • Attend technical conferences and seminars to stay informed about products and technologies Show less