Experience

Consensus Support Services

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Service Manager

  • Jun 2020 - Present



Look Ahead Care and Support

• United Kingdom
• Non-profit Organizations
• 400 - 500 Employee

• Contract Manager

  • Jan 2020 - Jun 2020

  day running of the service. • Managing and Coordinating the support for customers. • Proactively pursue development of the service to ensure financial sustainability • knowledge on local priorities and quality of care and addressing issues • Supervise and motivate staff in their role and access mandatory training and practical coaching as required. • Lead on improvement action plans following quality audits and inspections and ensure improvement plans are prepared, monitored, complied with and improvements embedded. • Effective Management of any safeguarding incidents and appropriate escalation of any emerging risks. • Motivate and inspire colleagues in always striving for the best they can to ensure services for customers are the best they can be. • Have a lead in issues relating to the Care Quality Commission, safeguarding, recruitment, contractual issues with funding authority. • Managing employees and resources as and when required to implement change and ensure improvement is embedded



Lookahead care and support

• Team Leader

  • Sep 2017 - Dec 2019

  Successfully lead and motivate the team working within a transforming care service with customers that display challenging behaviour. • Ensured ownership of all customer and employee issues and speedy and effective conflict resolution. • Delivered effective supervision and team meetings with staff and ensure that information, reporting and communication is effective • Responsible for the personal development of staff, identifying high performers and feeding into the organisations succession plans. • Worked with manager to set targets and monitor performance of the team. • Participated in and monitored the initial and continuous assessment of needs and ensure that support planning is carried out in line with assessed needs of the customer • Planned and organised staffing and resources to ensure cost effectiveness and maximise positive outcomes for customers. • Worked with team to deliver creative and ambitious customer involvement plans across the patch and ensure successful implementation. • Developed and maintained excellent internal relationships with all other Look Ahead departments, ensuring sharing of best practice and supporting initiatives to improve organisational performance. • Ensured that all safeguarding cases are managed in line with safeguarding protocols and are reported to Service / Operations Managers, as appropriate. • Carried out other management duties commensurated with the designated role level, as may be deemed reasonable by Look Ahead, including the management of other contracts within the designated patch, or an alternative patch, if such a need arises. • Implentation of PBS plan for customers, where needed.



HEATHFIELDS SOLUTIONS LIMITED

• United Kingdom
• Business Consulting and Services

• Customer Manager

  • Jan 2013 - Sep 2017

  Effective management of the project contract, this included line managing and supervising front line staff. • Management of budget and accounts ensuring that the account is within the projected spending allowances. • Ensured that all safeguarding protocols are met cooperating with external agencies to maintain safety • Deployment of staff in the most cost effective way, consistent with good practice • Worked with HR & workforce development to support and develop staff • Carried out Quality Assessments/audits on a regular basis • Developed productive relationship with stakeholder • Arranged ,organised and facilitated relevant meeting, Customers reviews.



Osbourne Pharmacy

• Pharmacy Technician

  • Jan 2012 - Jan 2013

  Stock management within pharmacy which included checking, receiving and storing Of medicines. checking and filing documents, processing waste and excess medicines and other duties supporting the efficient and safe operation of the pharmacy department. Stock management within pharmacy which included checking, receiving and storing Of medicines. checking and filing documents, processing waste and excess medicines and other duties supporting the efficient and safe operation of the pharmacy department.