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Sayed Kassem, MBA, PHRi™

Mr. Chinmaya is an example of an IT professional who has a passion for his work and a desire to always learn new concepts and apply new ideas. I enjoyed working with him when I was the Senior Recruitment Consultant to Al Khodari group ; on his professional as well as personal levels as he has a high level of integrity, credibility, and commitment.

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Credentials

  • SC-100: Microsoft Cybersecurity Architect
    Microsoft
    Jun, 2023
    - Sep, 2024
  • PRINCE2
    AXELOS Global Best Practice
    Oct, 2017
    - Sep, 2024
  • Certified in the Governance of Enterprise IT® (CGEIT)
    ISACA
    May, 2021
    - Sep, 2024
  • Project Management Professional (PMP)®
    Project Management Institute
    Jun, 2021
    - Sep, 2024
  • CCNA
    Cisco
  • ITIL
    ITIL Managers
  • MCSE
    Microsoft

Experience

    • Saudi Arabia
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Chief Technology Officer
      • Mar 2023 - Present

      Visionary, customer, and business-oriented IT Executive. 23 years of experience in definition and execution of IT strategies with the focus on ONE goal: Support and shape organization's overall business strategy. Hands on experience in big scale digital transformation programs to empower companies’ growth in digital customer experience, digitizing core operations and building new digital business models. Capable of shifting the IT organization from a support function into a driver of digital innovation across the enterprise. Delivered digital transformation programs and achieved cost reductions via consolidation programs, shared services, cross-functional business integration and strategic outsourcing initiatives. Defines and executes technology strategies across business segments, including virtualization, SaaS/cloud computing migrations, digitalization and other pragmatic business technology implementations. Partner with the business to align IT strategy and maximize the value of technology investments. Characteristics:  Strategic Technology Planning  Program Rescue and Governance  Digital Assessment and Technology Benchmarking  IT Organizational Assessment, Design and Development  IT Security and Risk Assessment  Shared Service Center establishment and Outsourcing  Entrepreneurship and Startup Consulting  Cross-Cultural Leadership  Goal oriented operation  Enable Growth and Value add through innovation Show less

    • Saudi Arabia
    • Oil and Gas
    • 100 - 200 Employee
    • Head of Information Systems
      • Feb 2018 - Mar 2023

      • Heading Information Systems - Managing Infrastructure (VMware), Business Applications ORACLE EBS and Information Security. • Spearheading activities related to development & implementation of information technology initiatives, planning/ implementation of enterprise IT Systems. • Leading the ERP implementation with an objective to automate and optimize all business processes. • Building IT strategic & operational planning to accomplish business objectives; Leading the deployment & management of existing/ future IT and business systems across the organization. • Maintaining IT organizational structure aligned to organizational requirements and focusing to Enhance cost effectiveness & service quality. • Ensuring compliance to budgetary/ SLA parameters and develop business case & cost/benefit analyses for IT spending/ initiatives. • Interacting with stakeholders in definition of systems requirements for implementation of new technology. • Spearheading development & implementation of enterprise-wide disaster recovery plan (DRP) and business continuity plan (BCP). • Maintaining updated knowledge of latest technological trends and creating awareness among executives/ management on potential competitive/ financial impact. • Managing the recruitment, development and retention of IT personnel. Show less

    • Saudi Arabia
    • Construction
    • 1 - 100 Employee
    • Senior Manager - Information Systems Management
      • Mar 2010 - Jan 2018

      - Subject Matter expert in Information Systems Management with proven expertise in managing and directing ERP Applications, ICT Infrastructure & Security, Data Center & DR Operations, Network Management, Service Desk and IT Audit - Managing large team sized – 50 IT professionals (System Administrators, Network Engineers, ERP Team and support engineers); Overseeing ISM operation for 2000+ corporate users across Group; Managing annual budgets of SAR 15 Mn - Conceptualizing and driving multiple Enterprise IT Transformation & Migration initiatives - Developing, tracking and controlling the information technology annual operating and capital budgets - End-to-end management of IT Operations from strategy to implementation involving requirement analysis, scheduling, tracking, system study, designing, testing, de-bugging, security and troubleshooting - Managing IT Operations with a view to achieve business objectives and ensure optimum utilization of available resources - Conceptualizing IT Governance & Security Practices including ensuring alignment of IT with business requirements, cost benefit analysis for all major IT investments - Devising, implementing, testing and maintenance of Business Continuity and Disaster Recovery plans. - Demonstrated excellence in building & implementing ITIL and ISO 27001 best practices - Implementing business continuity plan handling its implementation; Investigating and managing security incidents - Ensuring that IT systems, applications, and communication equipment within the organization are managed and maintained in accordance with documented processes, procedures, guidelines and instruction Show less

    • Regional IT Manager
      • Jun 2007 - Dec 2009

      Directed & Managed Technology Operations for :- - 26 hotels (Pre-opening experience for 12 hotels) including brands like Holiday Inn, Golden Tulip, Tulip Inn, Novotel, Hilton - 4 Restaurants brands like Brioche Doree, La Boucherie, Haagen- Dazs, Coffee Shop Company - 3 Leisure properties – Sparky's, Happy Land and Oceanica Key Accountabilities - Primary responsibility of working closely with Managing Director – Hospitality Division and General Managers to identify technology and strategy needs to be adopted to achieve business and growth objectives - Devise strategic/operational plans for IT Dept. aligned with overall business strategy of the organization - Developed road map to increase automation, improve efficiency and service quality, and reduce total cost of ownership (TCO) - Implemented & Managed business continuity planning and refined IT Disaster Recovery - Driving all IT Projects and ensuring full compliance with brand standards - Owned the reporting of overall IS portfolio performance for the Technology Division (ideas, projects, change management and operational performance) - Assisted and coordinated managing the IT projects for new openings, ensuring compliance with brand technology standards - Managed Technology budget and ensuring compliance to Technology Governance - Handle capital expenditure planning and re-forecasting (rolling budget) with 5-year vision - Conducted IT Standards reviews & self-audit survey to ensure compliance with external audits and brand standards - Implemented Centralized Data center and consolidated 26 properties operations (CRM & Financial) to effectively operate from HO Show less

    • United Kingdom
    • Hospitality
    • 1 - 100 Employee
    • IT Manager
      • Oct 2001 - May 2007

      Key Accountabilities - Implemented & Maintained Windows 2003 Servers - Upgraded from Fidelio 6 to OPERA PMS - Upgraded the Voice mail system to integrate with opera - Coached and guided the Assistant IT and IT supervisor on the new systems - Set up of IT department CAPEX - Set up / Maintained the systems manual and contingency plan - Configured & maintained the storage server NAS - Upgraded AT&T PBX to CISCO IPT with the new Call accounting, interfaced with PMS - Establish/maintain backup plan for all systems to ensure protection from loss of data and ensure backups are carried out in accordance with local policies Show less

    • Information Technology & Services
    • 200 - 300 Employee
    • Technical Support Engineer
      • Aug 1999 - Aug 2001

      Identifying Computer resources requirement Support and configure Network Switches, Routers, LAN drivers and remote access equipments. Responsible for maintain the system security and polices for Software and Hardware Maintenance of system Hardware & Software Troubleshooting. License Management: To maintain and keep check on the License on all Microsoft Products and other related software within the organization. Antivirus Management: Responsible for updating of critical patches and fixes provided by Microsoft and Antivirus companies. Backup Management: To take backups on servers as per organizational policy within the organization so as to facilitate no loss of data in times of disaster. User Helpdesk: Providing second level support and training to the users for Microsoft products & other user-specific software. Show less

Education

  • Alagappa University
    Master of Science (M.Sc. IT), Information Technology
    2012 - 2014
  • National Institute of Information Technology
    Bachelor's Degree, Computer Science
    1998 - 2001

Community

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