Experience

Odyssey Technologies

• India
• Computer and Network Security
• 100 - 200 Employee

• Senior Manager

  • 2012 - Present

  - Plan and execute implementation and deployment of products and solutions- Identify risks and impacts involved in project implementations and mitigate those- Delivery management- Requirement analysis and identifying flaws during the phase and rectifying it- Building team to execute projects and handle issues- Tracking implementations- Finding new solutions to target recurring issues- Proposing client for upgrades and new technologies

• Team Lead

  • 2009 - 2012

  My responsibilities included- Mentoring and working with team of 4-5 member for support of day-to-day calls related to PKI enabled softwares including end users- Mentoring and working with team for new deliveries, provide support during testing till sign-off and then moving to production- Managing implementations and provide solutions to issues encountered- Working along with team to reduce calls and improve response times to customers- Implementing proactive methods to alert customers for issues- Implementing automation processes on servers to alert support personnel for critical events- Tracking implementations and maintaning records Show less

• Senior Technical Engineer

  • 2007 - 2009