Experience

CitiServe Limited

• Nigeria
• Financial Services
• 1 - 100 Employee

• Customer Service Representative

  • Dec 2022 - Present

  Work with our POS agents to ensure all technical complaints are resolved by doing a follow up with the technical department. ● Receive and resolve customer complaints via calls and emails. ● Ensure proper reporting of calls and email proceeding for management analysis and proper tracking. ● Ensure all customer order are delivered promptly. ● Maintain customer loyalty through effective and satisfactory customer success relation. Work with our POS agents to ensure all technical complaints are resolved by doing a follow up with the technical department. ● Receive and resolve customer complaints via calls and emails. ● Ensure proper reporting of calls and email proceeding for management analysis and proper tracking. ● Ensure all customer order are delivered promptly. ● Maintain customer loyalty through effective and satisfactory customer success relation.



BEDC Electricity Plc

• Nigeria
• Appliances, Electrical, and Electronics Manufacturing
• 200 - 300 Employee

• Call Center Telemarketer

  • Dec 2020 - Jan 2023

  ● Call an average of 300 customers per day, 5,000 per month with a quarterly conversion averaging N2,000,000 in debt recovery. Ranked top 5 in debt recovery drive. ● Build valuable relationship with customers aiding increase in retention rate. ● Logging customer complaints and issues, and driving resolution. ● Manage customer orientation on new policies, products and services, billing system and tariff plans. ● Drive prompt payment of bill payment by customers and manage attendant queries. Offer appropriate support as needed to ensure seamless delivery of quality service. Show less



IROKO Partners Limited

• Nigeria
• Entertainment Providers
• 100 - 200 Employee

• Telemarketer

  • Apr 2018 - Aug 2020

  ● Accounted for and logged an average of 100 outbound cold calls and inbound customer service calls daily. ● Successfully collaborated with customers and expedited over 450 orders. ● Exceeded personal sales goals for three (3) months consecutively by cross-selling and up-selling new product line. ● Educated customers on products, described mobile application and explained the mode of operations and OS. ● Communicated promotions, payment policies and security practices with internal and external stakeholders. ● Notified customers of upgrade and renewal of subscription, and maximized unique/potential upsell opportunities. ● Resolved over 250 customer complaints timely, escalated positive customer experiences and solicited referrals from the satisfied clients. ● Engaged customers in active listening, understood customer needs and preferences and suggested the ideal products and services. Show less



Erisson Limited

• Lagos, Nigeria

• Sales Manager

  • Mar 2017 - Mar 2018

  ● Track daily sales records for use by management ● Manage customer requests, expedite prompt service and resolve queries satisfactorily. ● Maintain daily stock-in and stock-out records and manage procurement records of new merchandise. ● Advice management on business development activities ● Track daily sales records for use by management ● Manage customer requests, expedite prompt service and resolve queries satisfactorily. ● Maintain daily stock-in and stock-out records and manage procurement records of new merchandise. ● Advice management on business development activities



CITY 105.1 FM

• Lagos, Nigeria

• Radio Presenter

  • Mar 2017 - Apr 2017

  ● Assisted in the production of voiceovers, jingles, news production, edited and prepared news. ● Researched contents for live shows, assisted radio hosts on-air, and read news contents. ● Scheduled roster, planned itinerary and managed requisition for boardroom meetings. ● Managed calendars and scheduled appointments, sorted inbound and outbound mails and correspondence. ● Assisted in the production of voiceovers, jingles, news production, edited and prepared news. ● Researched contents for live shows, assisted radio hosts on-air, and read news contents. ● Scheduled roster, planned itinerary and managed requisition for boardroom meetings. ● Managed calendars and scheduled appointments, sorted inbound and outbound mails and correspondence.



National Youth Service Corps

• 700 & Above Employee

• Class Teacher at St. Peter's School, Azama.

  • May 2015 - Apr 2016

  ● Developed lesson plans, grading tests and examinations, and taught all approved subjects to basic five pupils. ● Compiled and maintained students’ academic records accurately, assisted the principal in the daily operations management of the school, managed classroom environment and deployed disciplinary actions when needed. ● Conducted in-depth interview with pupils, parents, leaders and community members to have an insight on access to education, literacy and best learning method to adopt. ● Created and distributed educational content: notes, summaries, homework etc. ● Coordinated class activities by scheduling work assignments, setting priorities, and directing the pupils. Show less