Experience

FCM Travel Solutions Nigeria

• Nigeria
• Travel Arrangements
• 1 - 100 Employee

• Operations Manager

  • Jan 2021 - Present

  - Oversee and ensures all reservations and bookings are performed in compliance with company policies and optimize client service delivery.- Identify and implement solutions to consistently improve service level and performance.- Provides leadership to all arms of the operation unit and maximize team productivity through ongoing reporting, feedback and counselling.- Responsible for daily organisational operations, directing internal operations to achieve budgeted results and other metrics.- Act as a primary liaison between FCM and Clients with relations to operations, and ensure qualitycontrol is maintained as it pertains to global brand standards. Show less

• TEAM LEAD OPERATIONS

  • Mar 2019 - Jan 2022



FINCHGLOW TRAVELS LIMITED

• Nigeria
• Airlines and Aviation
• 1 - 100 Employee

• SENIOR TRAVEL CONSULTANT

  • Nov 2015 - Mar 2019

  • Assist companies map out travel arrangements for their employees • Discuss client requirements and advise on suitable options • Plan, prepare and cost itineraries (travel plans) for clients • Assist with changes to travel arrangements and bookings where required. • Issue tickets for travel, accommodation vouchers and all relevant documentation • Confirm bookings and notify clients of luggage limits and insurance, medical, passport, visa and Currency requirements • Assist companies map out travel arrangements for their employees • Discuss client requirements and advise on suitable options • Plan, prepare and cost itineraries (travel plans) for clients • Assist with changes to travel arrangements and bookings where required. • Issue tickets for travel, accommodation vouchers and all relevant documentation • Confirm bookings and notify clients of luggage limits and insurance, medical, passport, visa and Currency requirements



AERO-LEAD LIMITED

• TICKETING AND RESERVATION

  • Aug 2013 - Oct 2015

  • Handling ticketing & reservations for customers. • Carry out all follow up procedures pertaining to customer travel • Knowledge in Airline Fare rules, Ticket Cancellations & refunds. • Amadeus reservation systems and issue and re-issue re validation. • Prompt response to clients’ request and queries.. • Translation of clients’ request on ticket reservation • Maintain the data of Customers • Keeping client’s up to date with any changes • Handling ticketing & reservations for customers. • Carry out all follow up procedures pertaining to customer travel • Knowledge in Airline Fare rules, Ticket Cancellations & refunds. • Amadeus reservation systems and issue and re-issue re validation. • Prompt response to clients’ request and queries.. • Translation of clients’ request on ticket reservation • Maintain the data of Customers • Keeping client’s up to date with any changes



Cross Colours Enterprise

• Sales Representative

  • Aug 2006 - Nov 2008

  Sales, Marketing and customer Service. Sales, Marketing and customer Service.