Experience

Fidson Healthcare Plc

• Spain
• Biotechnology Research
• 1 - 100 Employee

• • Jun 2015 - Present

  • To supervise and manage team activity, as well as productivity reports.• To ensure excellent customer service delivery.• To promote, market and cross-sell company’s products and services to customers.• To handle incoming calls, resolve and log customers’ queries, complaints and enquiries and also escalate customer's unresolved issues to appropriate units (Product Managers’) for prompt resolutions and leaving them with a positive experience.• Use automated information systems to analyse the customer’s situation.• Conduct periodic customer satisfaction/feedback survey for service evaluation and improvement.• Responsible for compiling and generating reports as they relate to customer service delivery and survey.• Prepare the Customer Service Unit Standard Operating Procedure (S.O.P).• Review electronic mails, disseminate and follow-up on them.• Thoroughly and efficiently gather customer information, attend to customers’ needs and educate the customer where applicable. Show less

• • Sep 2012 - May 2015

  Collaborate with sales personnel to invoice customers after they have placed orders. Perform centralized data extraction from Sage 1000 ERP and expedite the following analysis to ensure that customers are billed accurately:• Analyse sales trends by comparing current and previous periods.• Compare ratios of current sales to open receivables (high-low, low-high).• Identify top naira volumes by products, customers, sales representative, etc.• Summarize sales performance over time by region and product.• Compare current product sales with booked sales for demand analysis/trends.• Generate sales and profitability reports by sales representative, product, or customer• Select any range of products for current and period-to-date analysis.• Summarize shipments by warehouse for product distribution analyses.• Generate customers Invoices and Credit Notes.• Isolate average sales amounts by product, sales representative, region, etc.• Isolate average sales amounts by product, sales category. Show less

• • Feb 2007 - Aug 2012

  Reviews organization's invoices and expenses, making certain that they are for products actually contracted for and received. Perform centralized data extraction from Sage 1000 ERP and expedite the following analysis to prevent unauthorized use of the company's funds:• Extract invoices posted with duplicate purchase order numbers.• Identify distributions to accounts not in suppliers’ account ledgers.• Review recurring monthly expenses and compare to posted/paid invoices.• Correlate vouchers or invoices posted vs. purchase order amounts.• Create activity summary for suppliers with duplicate products.• Extract total posted invoices for the year for accurate vendor rebates.• Generate cash requirements by bank, period, vendor, etc.• Isolate vendor unit price variances by product, over time.• Reconcile check register to disbursements by vendor invoice. Show less

• • Mar 2004 - Jul 2012

  Provide a point of contact for customers with queries about orders and deliveries. Perform centralized data extraction from Sage 1000 ERP and expedite the following analysis to assist the sales team meet its targets:• Analyse product demand by summarizing products ordered by date due.• Manage and delinquent orders and ensure they reach their destination.• Report on correlation between items ordered and items shipped.