Experience

Telecom, Inc.

• United States
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• It technical support

  • Feb 2023 - Present

  • Created support service tickets and used web-based ticketing systems to track and deliver support services. • Troubleshoot and resolve hardware and software issues for end-users by giving them a step by step guide on how to resolve technical problems. • Provide technical support for remote users via phone and email, and documenting all procedures. • Resolve technical issues in a timely manner using available resources within the company. • Performs a variety of complex information technology support duties to ensure smooth delivery of tech services by communicating with leads when necessary. • Quickly solved 20+ customer issues daily with 95% success. • Resolving technical issues facing IT users, including the internal workforce and external customers. Show less